first time setup, was stumped by 480i/p switch

[jpeacock]

I figured out what happened, but thought I would share so that the troubleshooting doc could be improved.

I received my Vudu last night (yay!) and proceeded to hook everything up. Just to get things worker faster, I decided to use my second TV for the Vudu, and since the DVD player was already using the HDMI port I put the Vudu on the analog port (using the included Yellow/Red/White cables).

While connecting everything, I also switched the 480i -> 480p b/c my TV was capable of displaying that. Why not have the best resolution?

I continued assembling everything, connect the Vudu to the wired ethernet (with DHCP) and then powered it on, making sure the security card was fully inserted.

The Vudu booted, displayed 2 green lights, 'Vudu starting...' appeared on the TV, and then 1-2min later the TV reported 'lost signal' as the screen went blue & the lights on the front changed to green/red.

I rebooted a few times, then checked the Quick Start Guide, User Guide, and Forums. The User Guide troubleshooting says that if the right light was red then it's a bad internet connection so I grabbed my laptop and double-checked the ethernet - 100Mbps, everything worked.

After reading through the online FAQ & Forums, still no help....I was almost ready to post a question and wait until later to setup my Vudu when I randomly decided to switch 480p -> 480i (what did I have to lose . That worked!

So...long story short, the analog output appears to be disabled after booting when the switch is in the 480p mode. This is misleading b/c the initial boot displays on analog at first and you think everything is OK. The audio also does not output from the analog source when the switch is in 480p mode, so the helpful "if you can hear me but not see me" message is never heard

Additionally, it appears that the lights on the front will *normally* be in the green/red mode when setting up the Vudu for the very first time. Only after the network check/download/reboot/install process do the lights both go green as they should be. That's also misleading, I was going nuts trying to figure out why my Vudu couldn't connect to the internet.

I'm not sure how to condense all that into the quick start guide/troubleshooting, but it could be very helpful to others that get ahead of themselves and switch the output to 480p when using the analog source

Thanks for reading!

[RonV]

jpeacock,

Thanks for the detailed information on how your setup went and welcome the forum.

Yes the 480i/p switch will disable the analog ports when in 480p. I agree it needs to be added to the quick start guide. There has been a few others that have had the same experience.

The switch should not impact the audio streams since you need the audio channel if you are running composite, s-video, or component. So you note there is a bit unusual.

But at least you got the box up and running. Make sure you take advantage of the HD Bourne movies. Do a title search of "HD" and you'll find the first two movies of the trilogy can be purchased for $0.00.

You may not see the movies in the catalog initially since the version of the database you may have was installed during manufacturing. Usually leaving the VUDU connected overnight completes the update and then you'll find the Bourne movies and other great content.

[jpeacock]

Thanks for the tip on the Bourne movies! Sounds like I'll have some DL'ing to do tonight, in addition to the new TV shows

I'll double check the audio dependency on the switch..I was using the analog outputs for video & audio, so maybe the switch just disables all analog outputs? Sounds like I"ll have to swap the HDMI cable with the DVD player though now that I'll have some HD content to watch!

[VolkerS]

The switch only disables s-video and composite, not the analog component output.
All audio outputs also stay enabled. I think the issue is that TV did not get a valid video signal. In that case most of the TV's internally mute the audio output because bad audio could harm the equipment.

[NA9D]

Originally Posted by jpeacock

I put the Vudu on the analog port (using the included Yellow/Red/White cables).

While connecting everything, I also switched the 480i -> 480p b/c my TV was capable of displaying that. Why not have the best resolution?

I tried to comment on this earlier, but somehow my post got deleted.

If you were using the yellow, composite output connection and the analog audio (which is what I take since you said "Yellow, Red and White"), you would only get 480i anyhow since that is all that port supports in any device (not just the Vudu). Progressive signal formats are only available using component output (Red, Blue, Green) connections.

So moving that switch would make no difference even if the Vudu did not disable the S-video and composite outputs.