Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Alexander: The Ultimate Cut

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Alexander: The Ultimate Cut

    Has anyone on here had any luck redeeming their Alexander: Ultimate Cut on Vudu? I got mine in the mail 2 days ago and the title isn't up for redemption here, only at Flixster. I'm hesitant to redeem it their because even though my UV account is liked to both Vudu and Flixster, the title still might not be available to watch here.
    Tags: None
    #2
    Re: Alexander: The Ultimate Cut

    Well since I'm apparently the only one with this problem, I'll just leave an update so if anyone else has this issue they will know there is no use in contacting Vudu support.

    I've been going round and round with support for a few days now. First they told me to redeem the movie through Flixster, so I did. And like I thought the movie didn't show up on my vudu library. Then they told me to unlink my UV account from Flixster. So I did and still nothing happened. Then they told me to contact flixster, which I had already contacted UV directly and they said that the movie was showing in my UV library and in my flixster library. UV seems to think the issue is on Vudu's side but since I've been talking with support I guess it won't every be resolved. All I know is that I'm not very pleased with Vudu right now.

    Comment

      #3
      Re: Alexander: The Ultimate Cut

      I just got another response from "customer support" here on vudu. They told me it was an ALID issue with flixster, but didn't go on to say what an ALID issue is or how to correct it. I wish that my tv had a different streaming app other than vudu. This is getting ridiculous.

      Comment

        #4
        Re: Alexander: The Ultimate Cut

        An ALID is the link between a provider (Vudu, Flisxter, TargetTicket, etc.) and your UV locker. When one of the providers ALID is either incorrect or broken, that ALID for that specific movie will prevent the movie from showing up on other providers. In this case it looks like the ALID that Flixster has for this movie is bad, therefore you will need to contact Flixster's customer support to have them correct the ALID. Once that is done, then it should export on over to UV and then over to Vudu. I hope this answers your question.

        Comment

          #5
          Re: Alexander: The Ultimate Cut

          It's been almost a month since the movie came out on Blu ray with an Ultraviolet Code and it still hasn't shown up. Vudu needs to get its act together. I've about decided to just use vudu as a cheap disk to digital option and throw all my money and support to Flixster. At least their customer support is helpful.

          Comment

            #6
            Re: Alexander: The Ultimate Cut

            You mad bro?

            It happens sometimes with re-released movies. The studio makes another version of the same movie eventhough there are 2-3 versions already out there. I think Vudu doesn't carry these films because it's pretty much redundant. This could also be a studio thing where they don't want Vudu to have the movie for some strange reason. By the way, Flixster is Warner Bros. and so is Alexander... hmmm... coincidence???

            Comment

              #7
              Re: Alexander: The Ultimate Cut

              Originally posted by FelipeF View Post
              An ALID is the link between a provider (Vudu, Flisxter, TargetTicket, etc.) and your UV locker. When one of the providers ALID is either incorrect or broken, that ALID for that specific movie will prevent the movie from showing up on other providers. In this case it looks like the ALID that Flixster has for this movie is bad, therefore you will need to contact Flixster's customer support to have them correct the ALID. Once that is done, then it should export on over to UV and then over to Vudu. I hope this answers your question.
              Vudu is a major player in the UV world and should work to set an internal protocol with UV/DECE so there is a mechanism to fix ALID errors. There should only be one source for ALIDS to be generated so ALID errors are a thing of the past. These errors make all UV providers look bad.

              In this case it looks like there are actually 4 versions of Alexander
              Regular version 176 Min
              Directors Cut 167 Min
              Revisited (Final cut) 212 Min

              and the new Ultimate Cut 207 Min

              So Vudu customer service was incorrect when they said it was an ALID issue.


              Originally posted by Vudu Witchdoctor View Post
              It happens sometimes with re-released movies. The studio makes another version of the same movie eventhough there are 2-3 versions already out there. I think Vudu doesn't carry these films because it's pretty much redundant. This could also be a studio thing where they don't want Vudu to have the movie for some strange reason. By the way, Flixster is Warner Bros. and so is Alexander... hmmm... coincidence???
              This is a new re-release from June 3 with a new UV redemption code. Vudu should have this version.

              Comment

                #8
                Re: Alexander: The Ultimate Cut

                Originally posted by Grey Ghost View Post
                Vudu is a major player in the UV world and should work to set an internal protocol with UV/DECE so there is a mechanism to fix ALID errors. There should only be one source for ALIDS to be generated so ALID errors are a thing of the past. These errors make all UV providers look bad.

                In this case it looks like there are actually 4 versions of Alexander
                Regular version 176 Min
                Directors Cut 167 Min
                Revisited (Final cut) 212 Min

                and the new Ultimate Cut 207 Min

                So Vudu customer service was incorrect when they said it was an ALID issue.



                This is a new re-release from June 3 with a new UV redemption code. Vudu should have this version.

                We have already reached out to WB to see if they will give us this version of Alexander, no response from them as of yet. Can't guarantee that we will have this on our service.

                Comment

                Previous template Next
                Working...
                X