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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Disney Movies MISSING EXTRAS when synced from MA

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    Disney Movies MISSING EXTRAS when synced from MA

    This seems to be an issue with Disney films that Vudu offers extras as a "bundle" rather than including them with the film. Vudu does not sync the bundle w/MA. Vudu only syncs the film, so if you want to view the extras on Vudu, you have to purchase a second copy.

    Titles that I've found so far:
    Cinderella (movie only): https://www.vudu.com/content/movies/...a-2015-/645642
    Cinderella (movie + extras): https://www.vudu.com/content/movies/...eatures/655566

    Frozen (movie only): https://www.vudu.com/content/movies/.../Frozen/489612
    Frozen (movie + extras): https://www.vudu.com/content/movies/...atures-/515721

    Inside Out (movie only): https://www.vudu.com/content/movies/...ide-Out/669928
    Inside Out (movie + extras): https://www.vudu.com/content/movies/...atures-/712429

    For these titles, if you own them via Movies Anywhere, Vudu only gives you the "movie only" entitlement. The "movie + extras" bundle can only be purchased directly on Vudu.

    There are other Disney titles that are available as "movie only" and "movie + extras" bundles. For those, Vudu has attached the extras to the "movie only" version, so that you get the extras when synced from MA.

    For example:
    Brave (movie only): https://www.vudu.com/content/movies/...s/Brave/218766
    Brave (movie + extras): https://www.vudu.com/content/movies/...atures-/392762

    The two links are different, but the content offered at both is identical. The same is true for Guardians of the Galaxy.

    JoeyK is this something that Vudu can fix for the three titles listed above?

    It is a poor customer experience to be told that you need to repurchase a film you already own at full price just to view the associated extras.

    #2
    Wasn't there a time when Vudu was slowly moving all titles with "+Bonus Features" over to their main listing and getting rid of the extra listings for the same title? I remember this happening for a lot of titles... and it seems they slowly lost interest in doing it... like other things they start and never finish...

    Comment


      #3
      This is definitely something Vudu needs to fix, all other retailers are doing so. According to movies anywhere, all titles that have bonus features available should be given when syncing from movies anywhere. The movie only version the retailers are given is meant for rental use only.

      Comment


        #4
        FelipeF is this something that you can look into?

        Is it possible to fix?

        Comment


          #5
          We're looking into this. Should be something we can fix.

          Comment


            #6
            Originally posted by JoeyK View Post
            We're looking into this. Should be something we can fix.
            That would be much appreciated.

            Thanks for looking into this.

            Comment


              #7
              It isn't just Disney titles. For instance "Alvin and the Chipmunks" has the same situation.

              Comment


                #8
                Originally posted by B2Net View Post
                It isn't just Disney titles. For instance "Alvin and the Chipmunks" has the same situation.
                It would probably be helpful to drop links here in the thread if you know of specific instances.

                Likely easier for JoeyK to follow up that way. The easier we can make the team's job, the quicker these are likely to get fixed.

                Comment


                  #9
                  It is all of the Alvin films.

                  Here are the 2 that I first discovered.

                  Alvin and the Chipmunks
                  ​​​​https://www.vudu.com/content/movies/...ipmunks/130824

                  Alvin and the Chipmunks with Features
                  https://www.vudu.com/content/movies/...atures-/731801

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