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Movies Not Playing UHD

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    Movies Not Playing UHD

    I just purchased a couple movies. They show up in "my movies" but they do not give me an option to play them on my tv. When i choose the purchase option it says they are already owned but won't let me play them. They will play from the app on my phone just not the tv, or any connected retailers through MoviesAnywhere as all my other movies have. Any suggestions?

    #2
    Which titles?

    Comment


      #3
      And more important, what is your TV model?

      Comment


        #4
        Jake...please look into (Just Mercy) UHD. Tried watching it the other day using ChromeCast Ultra on a Samsung 4k set...selecting the UHD option it would automatically downgrade to HDX when beginning to play...had to watch UHD version via MA. I was able to watch (Harriet) UHD here at VUDU after returning from MA using the same setup as mentioned previously with no issues. Hope this can be rectified. If any other issues arises such as this I will bring it to your attention. Thanks in advance for your support in these matters!

        Comment


          #5
          Originally posted by rdawg View Post
          Jake...please look into (Just Mercy) UHD. Tried watching it the other day using ChromeCast Ultra on a Samsung 4k set...selecting the UHD option it would automatically downgrade to HDX when beginning to play...had to watch UHD version via MA. I was able to watch (Harriet) UHD here at VUDU after returning from MA using the same setup as mentioned previously with no issues. Hope this can be rectified. If any other issues arises such as this I will bring it to your attention. Thanks in advance for your support in these matters!
          I tried this movie and it played UHD (Dolby Vision) with my Chromecast Ultra to an LG TV. I forwarded your comment on to see if anyone can find anything more.

          Can you try it one more time to make sure it wasn't just a random network/streaming issue? Thanks!

          Comment


            #6
            Originally posted by Jake View Post

            I tried this movie and it played UHD (Dolby Vision) with my Chromecast Ultra to an LG TV. I forwarded your comment on to see if anyone can find anything more.

            Can you try it one more time to make sure it wasn't just a random network/streaming issue? Thanks!
            Thanks for looking into this Jake. This seems to be the only film (Just Mercy UHD) so far that has an issue. During playback there's not even a option to select UHD in the dropdown box when paused. I have no issues with any other streaming service that has this title available in UHD. (Weird) Fingers crossed a resolution is reached soon....thanks again!

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