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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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UV copy bought on FandangoNow not showing on VUDU

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    UV copy bought on FandangoNow not showing on VUDU

    Hey, hoping people from Vudu still visit these forums.

    On one of those 4.99 deals of the day a few weeks back, they had that John Agar classic Tarantula! (Don't hate....I love me a giant bug movie) (yes, I know spiders aren't bugs) (Really, knock it off) and it was listed as UV so I snatched it up. Lo and behold, it doesn't show on Vudu. So I called Customer Service, spoke to a very nice and knowledgeable person who found out that their code for Tarantula! was not the same one that was the UV version and that she'd have to escalate it and get it resolved. She told me those people would get in touch with me, but she wasn't sure how quickly because that group does not communicate other than email and she did not know how much they checked it. So, I'm a patient soul and said great, thank you, i look forward to hearing from them.


    That was July 24th. I've called back since, but no one knows anything more. Can anyone look into this?

    Incident 170724-000169

    Any help would be appreciated.

    #2
    Re: UV copy bought on FandangoNow not showing on VUDU

    We don't have the UV rights for this title. I'll ask our content team to confirm and will respond to your ticket.

    Comment


      #3
      Re: UV copy bought on FandangoNow not showing on VUDU

      Originally posted by FelipeF View Post
      We don't have the UV rights for this title. I'll ask our content team to confirm and will respond to your ticket.
      See, that's what I thought was wrong. If I buy a title on Vudu that is not UV enabled, I should not expect to see it on FandangoNow or Flixster or what have you.

      If I buy a title on FandangoNow that is not UV enabled I should not be able to see it on Vudu. That's prefectly understandable. Heck, I bought Gojira on there and was shocked to see it was no longer UV enabled, but it was my error for not seeing that.

      But, if I buy a movie that's UV enabled....I should be able to watch it on any UV enabled platform, right? I mean, that's the plus of ultraviolet, isn't it?

      (obviously, Disney is exempt on this since they do their own, weird, proprietary thing).

      Comment


        #4
        Re: UV copy bought on FandangoNow not showing on VUDU

        Originally posted by TJLamb0518 View Post
        See, that's what I thought was wrong. If I buy a title on Vudu that is not UV enabled, I should not expect to see it on FandangoNow or Flixster or what have you.

        If I buy a title on FandangoNow that is not UV enabled I should not be able to see it on Vudu. That's prefectly understandable. Heck, I bought Gojira on there and was shocked to see it was no longer UV enabled, but it was my error for not seeing that.

        But, if I buy a movie that's UV enabled....I should be able to watch it on any UV enabled platform, right? I mean, that's the plus of ultraviolet, isn't it?

        (obviously, Disney is exempt on this since they do their own, weird, proprietary thing).
        In some instances, we don't have a contract to offer a particular studios content via UV (i.e. BBC) for whatever reason. In this case, the studio never gave us the ALID for this title. We've now placed the appropriate ALID, the title should import over to your Vudu account within 24-48 hours, if not sooner.

        Comment


          #5
          Re: UV copy bought on FandangoNow not showing on VUDU

          If Tarantula could be UV enabled on VUDU that would be great! There are other movies which are UV elsewhere and should be UV on VUDU but are not. If you guys could work on those, that would be great as well. I'm hoping for All Dogs Go To Heaven especially! See https://forum.vudu.com/showthread.ph...ight=tarantula

          Comment


            #6
            Re: UV copy bought on FandangoNow not showing on VUDU

            Looks like it's UV now!

            Comment


              #7
              Re: UV copy bought on FandangoNow not showing on VUDU

              Thank you Felipe!! You rock!

              Comment


                #8
                Re: UV copy bought on FandangoNow not showing on VUDU

                Thanks Felipe! Tarantula is porting!

                Comment


                  #9
                  Re: UV copy bought on FandangoNow not showing on VUDU

                  Felipe, I've got another one for you with the same problem.

                  House of Frankenstein listed as UV (it was 7.99 plus a 20% discount on FandangoNow) and does not port over.

                  House of Dracula (same deal) ported over just fine.

                  My love of old monster movies is causing you grief I guess. Sorry.

                  Comment


                    #10
                    Re: UV copy bought on FandangoNow not showing on VUDU

                    Having the same issue I have these so far

                    Lion
                    Freefire
                    the take
                    Gifted
                    Big sick
                    Baby driver

                    All listed as UV
                    and weirdly
                    Episode 16 of season 1 of Lethal Weapon



                    Update:
                    Live chat... they reconciled my account. All fixed. Except for lethal weapon.

                    Comment


                      #11
                      Re: UV copy bought on FandangoNow not showing on VUDU

                      Originally posted by TJLamb0518 View Post
                      Felipe, I've got another one for you with the same problem.

                      House of Frankenstein listed as UV (it was 7.99 plus a 20% discount on FandangoNow) and does not port over.

                      House of Dracula (same deal) ported over just fine.

                      My love of old monster movies is causing you grief I guess. Sorry.
                      I know what happened with House of Frankenstein.
                      I purchased both House of Dracula and House of Frankenstein from FandangoNow. Both are UV. House of Dracula ported to UV and is viewable via Vudu. House of Frankenstein, however ported as SON OF FRANKENSTEIN. I found it by comparing my FandangoNow transaction history and UV library, filtered by retailer and sorted by purchase date. Son of Frankenstein showed as a FandangoNow purchase on that date instead of House of Frankenstein, which showed in FandangoNow transaction history. On FandangoNow, both titles are viewable - House (from my FN movie lib) and Son (from my UV lib). Vudu, which pulls purchase data from UV, ultimately displays Son only. I opened a FandangoNow support ticket, followed up by a call on May 30, 2017. To date it has not been resolved.

                      Comment


                        #12
                        Well, got another one. While I'm still waiting for FandangoNow to fix their problem with HOUSE of Frankenstein, I went and bought EVIL of Frankenstein from them on their 4.99 deal. Yes, it's UV and yes it shows in my UV library on myuv.com. Of course, here the same movie does not show as UV and does not port over here, which means it doesn't hit here or my MA account.

                        Sigh....Frankenstein IS a monster to me apparently.

                        Comment


                          #13
                          I got something similar. A while back, I bought the extended version of DaVinci Code on Fandango. It is in my UV locker, and I thought it would port over to Vudu. Well it hasn't and that was about a year ago. And I was thumbing through my locker and came upon it. So I visited Vudu and the title is in Vudu and is listed as "Unrated" Cut but it is the same thing. Unfortunately, it does not show I own it in Vudu. And it does not have a UV logo, so that's why it did not port over. However, it does have a Movies Anywhere logo which is equally puzzling. My guess that it is a slip somewhere because the rest of the movies in that series are all UV even the regular version itself. I dunno, it would be nice to watch all of them through Vudu.

                          Comment


                            #14
                            Fandango has poor service and I refuse to buy anything from them, I purchased movies from their vidity service and now I cannot watch the movies on my new Samsung QN65Q7C tv and they?re saying that it?s not supported anymore. My movies have not transferred to VUDU either, so I stopped buying from them altogether.

                            Comment


                              #15
                              I purchased the Tom Selleck movie Jesse Stone: Lost in Paradise on Fandango Now, its UV there, its listed on uvvu.com in my Library, but its not showing up on Vudu owned. Its listed as UV on Vudu, but I would have to buy it again? Please help!

                              Comment

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