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Vudu Forum Guidelines

Vudu Forum Guidelines

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Trouble with Iron Man 3 3D download to VUDU-TO-GO?

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    Trouble with Iron Man 3 3D download to VUDU-TO-GO?

    I recently purchased the "Ironman 3 3D bundle" to try out 3D content from VUDU since as far as I could tell from the text & VUDU symbols on the www site, that this 3D title is available for playing via PCs in VUDU-To-GO (not just via apps in smart 3D TVs).

    Is my interpretation here correct, or does VUDU-TO-GO actually not support 3D content?

    VUDU TO GO does not, so far, allow me to download the 3D Iron Man 3 file...presenting a message when I click the download button of the 3D version in VUDU-To-Go: "Sorry...This is a 3D title and needs 3D capable display". Screen shot at this link:

    https://drive.google.com/file/d/0B1O...it?usp=sharing

    Details in case VUDU-TO-GO does support purchased 3D content:

    I have tried this 3D download from my 2 Windows 8.1 x64 PCs...and get the same message.

    I can properly detect & play 3D content on this TV with my PC setups using TrDef 3D player. (and both PC setups pass the Cyberlink BD 3D advisor for 3D content....and show the HDMI 1.4 connection & 3D display)

    Based on other films I have viewed via VUDU TO GO, HDX 2D content downloads and plays well in VUDU TO GO.

    I have only the discrete GPUs running in both pc setups to remove potential software confusion (i.e. I disabled the intel onboard graphics).
    I have made sure that all my graphics drivers are working properly and are the most current and that the 3D LG TV (not a smart TV version) is the only display active for the PCs before I open VUDU TO GO.
    I have rebooted and tried several times.

    I look forward to your insights!
    Thank you, Chad

    #2
    Re: Trouble with Iron Man 3 3D download to VUDU-TO-GO?

    Update, so that this clarification on what supports VUDU 3D will now be in the FORUM

    Here is the key info in the response I received from VUDU support a couple days ago:

    "We are sorry for any inconvenience, however, 3D material cannot be viewed through a pc or laptop, it must be viewed through compatible SmartTv's and the apps that are created for them. Connecting your 3D to your wifi and viewing it through there should remedy this."

    VUDU was prompt & helpful in canceling & refunding my Iron Man 3D purchase.

    For the moment, I will stay with Blu-ray for 3D and VUDU for HDX 2D.

    +1 to VUDU for taking customer service and concerns seriously and acting promptly on reasonable customer requests.

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