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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Trouble with Iron Man 3 3D download to VUDU-TO-GO?

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    Trouble with Iron Man 3 3D download to VUDU-TO-GO?

    I recently purchased the "Ironman 3 3D bundle" to try out 3D content from VUDU since as far as I could tell from the text & VUDU symbols on the www site, that this 3D title is available for playing via PCs in VUDU-To-GO (not just via apps in smart 3D TVs).

    Is my interpretation here correct, or does VUDU-TO-GO actually not support 3D content?

    VUDU TO GO does not, so far, allow me to download the 3D Iron Man 3 file...presenting a message when I click the download button of the 3D version in VUDU-To-Go: "Sorry...This is a 3D title and needs 3D capable display". Screen shot at this link:

    Details in case VUDU-TO-GO does support purchased 3D content:

    I have tried this 3D download from my 2 Windows 8.1 x64 PCs...and get the same message.

    I can properly detect & play 3D content on this TV with my PC setups using TrDef 3D player. (and both PC setups pass the Cyberlink BD 3D advisor for 3D content....and show the HDMI 1.4 connection & 3D display)

    Based on other films I have viewed via VUDU TO GO, HDX 2D content downloads and plays well in VUDU TO GO.

    I have only the discrete GPUs running in both pc setups to remove potential software confusion (i.e. I disabled the intel onboard graphics).
    I have made sure that all my graphics drivers are working properly and are the most current and that the 3D LG TV (not a smart TV version) is the only display active for the PCs before I open VUDU TO GO.
    I have rebooted and tried several times.

    I look forward to your insights!
    Thank you, Chad

    Re: Trouble with Iron Man 3 3D download to VUDU-TO-GO?

    Update, so that this clarification on what supports VUDU 3D will now be in the FORUM

    Here is the key info in the response I received from VUDU support a couple days ago:

    "We are sorry for any inconvenience, however, 3D material cannot be viewed through a pc or laptop, it must be viewed through compatible SmartTv's and the apps that are created for them. Connecting your 3D to your wifi and viewing it through there should remedy this."

    VUDU was prompt & helpful in canceling & refunding my Iron Man 3D purchase.

    For the moment, I will stay with Blu-ray for 3D and VUDU for HDX 2D.

    +1 to VUDU for taking customer service and concerns seriously and acting promptly on reasonable customer requests.