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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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LG BD5XX Blueray Players - no audio for 2 minute previews

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    LG BD5XX Blueray Players - no audio for 2 minute previews

    Problem seems to have occured since the latest 339.C firmware update for these players became available. Audio for trailers is working fine.

    More details can be found on avsforum http://www.avsforum.com/avs-vb/showt...8#post20306328

    #2
    Re: LG BD5XX Blueray Players - no audio for 2 minute previews

    Originally posted by skoretsk View Post
    Problem seems to have occured since the latest 339.C firmware update for these players became available. Audio for trailers is working fine.

    More details can be found on avsforum http://www.avsforum.com/avs-vb/showt...8#post20306328
    I have tried BD570 with latest firmware BD.8.31.339.C and Servo: H80602 and did not see this issue with both HDMI and component connection.

    Please tell us more about your set up i.e. amp, TV ...

    Thanks,
    LLN

    Comment


      #3
      Re: LG BD5XX Blueray Players - no audio for 2 minute previews

      Originally posted by skoretsk View Post
      Problem seems to have occured since the latest 339.C firmware update for these players became available. Audio for trailers is working fine.

      More details can be found on avsforum http://www.avsforum.com/avs-vb/showt...8#post20306328
      I had this problem after upgrading to 339.c on my BD570. It was resolved by setting the HDMI Audio to PCM Mult-Ch instead of Primary Pass-Thru on the BD570. See avsforum link http://www.avsforum.com/avs-vb/showp...postcount=4955

      Comment


        #4
        Re: LG BD5XX Blueray Players - no audio for 2 minute previews

        Originally posted by Karl S. View Post
        I had this problem after upgrading to 339.c on my BD570. It was resolved by setting the HDMI Audio to PCM Mult-Ch instead of Primary Pass-Thru on the BD570. See avsforum link http://www.avsforum.com/avs-vb/showp...postcount=4955
        That's a workaround, not a fix!

        Comment


          #5
          Re: LG BD5XX Blueray Players - no audio for 2 minute previews

          Originally posted by LocN View Post
          I have tried BD570 with latest firmware BD.8.31.339.C and Servo: H80602 and did not see this issue with both HDMI and component connection.

          Please tell us more about your set up i.e. amp, TV ...

          Thanks,
          LLN
          LG BD590, Pioneer VSX-1019 AVR, Samsung LN46C630 HDTV. Digital audio out from 590 to AVR. HDMI to HDTV for Video. Audio in 590 is set for primary passthru.

          Lots of LG BD5XX customers are experiencing this problem, with the latest 339.C update for BD5XX players, see http://www.avsforum.com/avs-vb/showt...8#post20322288, search on VUDU

          Comment


            #6
            Re: LG BD5XX Blueray Players - no audio for 2 minute previews

            We were able to duplicate the issue and reported it to LG. LG confirmed the DD+ problem. They are working on a fix and will provide a firmware update as soon as possible.

            Comment


              #7
              Re: LG BD5XX Blueray Players - no audio for 2 minute previews

              Originally posted by VolkerS View Post
              We were able to duplicate the issue and reported it to LG. LG confirmed the DD+ problem. They are working on a fix and will provide a firmware update as soon as possible.
              Thanks for the update VolkerS. I hope VUDU keeps the pressure on LG to fix it as they are very unresponsive in fixing problems on their players.

              Comment


                #8
                Re: LG BD5XX Blueray Players - no audio for 2 minute previews

                Originally posted by skoretsk View Post
                Thanks for the update VolkerS. I hope VUDU keeps the pressure on LG to fix it as they are very unresponsive in fixing problems on their players.
                VolkerS, what's the status on this? It's been quite some time and LG has not provided a fix to the VUDU audio problem for LG BD5XX players!

                Comment


                  #9
                  Re: LG BD5XX Blueray Players - no audio for 2 minute previews

                  My understanding is that it is scheduled for this week. But I did not get a full confirmation yet.
                  Did you check with their customer support?

                  Comment


                    #10
                    Re: LG BD5XX Blueray Players - no audio for 2 minute previews

                    VolkerS thanks for the update. I tried calling LG Executive Services regarding this today (I won't deal directly with their support organization which is incompetent/completely useless). Unfortunately their Alabama office is down and they're not accepting phone calls.

                    Perhaps you can follow-up with your engineering contacts over at LG and get a status. Really appreciate it!

                    Comment


                      #11
                      Re: LG BD5XX Blueray Players - no audio for 2 minute previews

                      Originally posted by skoretsk View Post
                      VolkerS thanks for the update. I tried calling LG Executive Services regarding this today (I won't deal directly with their support organization which is incompetent/completely useless). Unfortunately their Alabama office is down and they're not accepting phone calls.

                      Perhaps you can follow-up with your engineering contacts over at LG and get a status. Really appreciate it!
                      Still no firmware update available from LG for BD5XXX players that fixes this issue. Is there an ETA when we will get it?

                      Comment


                        #12
                        Re: LG BD5XX Blueray Players - no audio for 2 minute previews

                        Hi Skoretsk,
                        LG's firmware update is out of our control.
                        Did you check with LG customer support about the issue?
                        Hagen.

                        Comment


                          #13
                          Re: LG BD5XX Blueray Players - no audio for 2 minute previews

                          Yes, LG support denies there is a problem, status quo for them as they never admit anything is broken and needs fixing!

                          The only way for customers to put pressure on LG to fix things is through their Executive Services group, but their phone lines apparently are down due to the tornados in Alabama.

                          Comment

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