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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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HDMI issue?

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    HDMI issue?

    I have an LG BD-670 Blu-ray player connected to a Sharp LC65D93U TV. The TV does not support 1080/24p, only 1080/60p. I also have a very fast internet connection, 20mb. When I select HDX for a movie it will play for about 5 minutes and then revert back to the movie selection screen as if the movie has finished. If I press select on the remote the movie will resume where it stopped and play for a few more minutes and then stop again. This repeats for the entire movie.
    If I change the Vudu resolution to HD it will play to completion without interruption. I would like to use the HDX for the better resolution and audio. Is there anything I can change too get this to work? BTW. I'm fairly certain this is an HDMI issue because I tried using component output and it works correctly but I cannot get 1080p on component.

    #2
    Re: HDMI issue?

    Originally posted by sorapp View Post
    I have an LG BD-670 Blu-ray player connected to a Sharp LC65D93U TV. The TV does not support 1080/24p, only 1080/60p. I also have a very fast internet connection, 20mb. When I select HDX for a movie it will play for about 5 minutes and then revert back to the movie selection screen as if the movie has finished. If I press select on the remote the movie will resume where it stopped and play for a few more minutes and then stop again. This repeats for the entire movie.
    If I change the Vudu resolution to HD it will play to completion without interruption. I would like to use the HDX for the better resolution and audio. Is there anything I can change too get this to work? BTW. I'm fairly certain this is an HDMI issue because I tried using component output and it works correctly but I cannot get 1080p on component.
    Sorapp,

    Do you only have this problem when you're in the VUDU app? Does it happen when you watch Blu-Ray at 1080p?

    Comment


      #3
      Re: HDMI issue?

      I only have this issue with Vudu. I do not have it when watching Amazon on the same device. Also Blu-rays work as expected. I have discovered it also occurs when watching Vudu inHD, but only once or twice during a movie. Note this does not appear to be a buffering issue because the movie stops rather than pauses.

      Comment


        #4
        Re: HDMI issue?

        Originally posted by sorapp View Post
        I only have this issue with Vudu. I do not have it when watching Amazon on the same device. Also Blu-rays work as expected. I have discovered it also occurs when watching Vudu inHD, but only once or twice during a movie. Note this does not appear to be a buffering issue because the movie stops rather than pauses.
        Could you send me a private message including your email address?

        Comment


          #5
          Re: HDMI issue?

          Originally posted by dhatman View Post
          Could you send me a private message including your email address?
          I tried to send a private message but when I click on the "Send a private message" option, nothing happens. Am I doing something wrong?

          Comment


            #6
            Re: HDMI issue?

            Originally posted by sorapp View Post
            I tried to send a private message but when I click on the "Send a private message" option, nothing happens. Am I doing something wrong?
            Try opening "Send a private Message" in a new window. It doesn't seem to be working for me right now either.

            Comment


              #7
              Re: HDMI issue?

              Originally posted by dhatman View Post
              Try opening "Send a private Message" in a new window. It doesn't seem to be working for me right now either.
              No luck, any other way we can communicate?

              Comment


                #8
                Re: HDMI issue?

                Originally posted by sorapp View Post
                No luck, any other way we can communicate?
                Can you post your device ID? This should be located under info and settings.

                Comment


                  #9
                  Re: HDMI issue?

                  Originally posted by dhatman View Post
                  Can you post your device ID? This should be located under info and settings.
                  Device ID: 966aa7

                  UI Version: 2.0.86610

                  Embedded Version: LGBD 1.9.8 (rev 2476M)

                  VUVU Client Version: 3.1.0 (rev 84678)

                  Comment


                    #10
                    Re: HDMI issue?

                    Originally posted by sorapp View Post
                    Device ID: 966aa7

                    UI Version: 2.0.86610

                    Embedded Version: LGBD 1.9.8 (rev 2476M)

                    VUVU Client Version: 3.1.0 (rev 84678)
                    Thank you,

                    I've created a case for you and will be emailing you shortly. I may require a bit more information.

                    Comment

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