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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Video then audio freeze

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    Video then audio freeze

    I just tried renting my first HD movie. "into the wild" I waited for it to come on but it started with a black screen and a few seconds of audio which sounded like the starting titles.

    I went into back into the main menus to wait for it to download more. The status of the movie was "Ready to Watch". I also checked my download connection and it was giving me the OK for ready to play HD.

    I went back in to see that almost 11% had been downloaded. So I hit play, same thing happened. I fast forwarded and same thing. Video freeze, few seconds of audio.

    Looks like people want to know equipment for troubleshoot reasons.

    Sony VPLVW50
    Marantz 7001

    Internet = Comcast cable *just did TEST me on the vudu site and it rated 5,472 kbps

    System ID 0x57b7
    Software version 1.4.0 (rev 22450)

    Re: Video then audio freeze

    Welcome to the Vudu Forum! Gread job listing your details, that will get the engineers on top of this quickly.

    A few thoughts:

    1) Reboot the Vudu (pull the power plug) and see if it works.

    2) You said "I just tried renting my first HD movie", does this mean you already have been renting SD movies without a problem?

    Don't forget to call customer support and ask them for a credit if your viewing window gets cut short.


      Re: Video then audio freeze

      Ed's got good advice. This HD lockup problem is a well known issue that Vudu is trying to fix. The workaround for now is to simply unplug the box and plug it back in. The movie should play fine then. This problem happens very rarely and is hard to duplicate which is why it's hard to track down.


        Re: Video then audio freeze

        Is the lockup only an issue with streaming video or to owned movies as well?
        I am a newbie and have had some similar issues.
        First night I watched Evita no problems at all.
        Last night I tried watching both of the Bourne movies that came with the box and had issues with both:
        frozen video but audio keeps on going
        audio and video out of sync with each other
        I have the VUDU set for 1080p/24.
        My tv is a Mitsubishi 65833, 1080/24 compliant
        Audio is analog/stereo
        Video is via HDMI

        VUDU Info.
        ID 0X5443
        SW 1.4.0
        Board rev 1.2
        S/N 05073330B34

        I am going to try rebooting the VUDU box right after I post this message.

        Sebastian FL


          Re: Video then audio freeze

          GREAT NEWS!!!! re-booting seems to fix everything. I watched 10-15 min of both Bourne movies and no problems at all.
          Have to try streaming tonight..


            Re: Video then audio freeze

            As mentioned earlier in this thread the issue is very rare and recovers after a reboot. Our next version (1.5) is supposed to have this fixed.



              Re: Video then audio freeze

              Originally posted by VolkerS View Post
              As mentioned earlier in this thread the issue is very rare and recovers after a reboot. Our next version (1.5) is supposed to have this fixed.

              There Hodge! You see one item now in 1.5!


                Re: Video then audio freeze

                Originally posted by NA9D View Post
                There Hodge! You see one item now in 1.5!
                That's what makes us different!!!

                I know something.... I know something....