Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

refund

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    refund

    I just recently purchased a film but for some reason i get this error message.

    Oops! This movie won't play on your display due to copyright restrictions. It can be played only if both your output and display support HDCP. [#3339]


    So far i am not very satisfied with this service and was wondering whether if someone can help me. If not, I will like to get a refund. The film i purchased was enemy at the gates.

    #2
    Re: refund

    You'll receive that message for any of the HD/HDX encodes if the software doesn't detect the HDCP handshake. This message isn't limited to just Vudu since other services will display the same or similar message if it's not detecting a proper HDCP handshake. Once is a while the HDCP handshake will break between my monitor and video card and I have to power of the monitor and recycle the inputs to get it to come back.

    Can you explain further what your setup is. What pieces of equipment are you using such as display, receiver (or video card), and whether you're using an HDMI cable; or are you trying to stream from a laptop? Have you been able to successful stream HD content previously from Vudu? Have you been able to successfully stream HD content from other content providers?

    Comment


      #3
      Re: refund

      I am using my computer and it is definitely hd compatible. If it is not possible to fix the issue, then i want my money back. A friend actually referred me to the service. I have been able to play hd movies on my computer since i have a blu ray in my system.

      Comment


        #4
        Re: refund

        I regularly have issues completing a movie. As i have not been able to see a movie without doing a battery of test. I always get an error from vudu. So i always check my connection and test the download rate, then check xboxlive status page to see the app is running. Because its so annoying to find any kind of usuable answer on the forums, and of course trying to get support is not at all easy, i have waited until now to voice my complaints. I have concluded that vudu services are not worth paying for. I am excited about what it could be, but sad about what experience i have had. I have had the service for at least a year on my xbox 360 and its almost good. But as I have not completed any of the awesome movies i have purchased in hdx, I would like a refund. The experience is less than desirable and one that i regret. The promise of what the service offers is a broken one, at least to this consumer. My cable speeds are 20-30mbps, its time warner cable. All the other apps on the xbox i use, like netflix, hulu plus, amazon prime all work without issues. To bad the movies on those i have seen already. The concept of purchasing the movie is to see it. I can't.

        Comment


          #5
          Re: refund

          If you've noticed I'm also a member just like you and I'm trying to help you solve the issue. It sounds like the issue is at your end, and most likely solvable, but you haven't provided any info for anyone to be able to help you troubleshoot and determine the underlying root cause.
          • What movies are you having trouble with?
          • What are the make and models of the equipment you're using? You mentioned it was a computer but is it a desktop or laptop?
          • What graphics card are you using?
          • Do you have any software such as AnyDVD HD or DVDFab Passkey installed? If so try disabling those options prior to trying to stream the movie.
          • Do you have this same issue when trying to stream other HDX movies on Vudu?


          You can test other free HDX streams in this collection:

          http://www.vudu.com/movies/#featured...ree-Collection

          I have no issue streaming HDX movies on my HD compatible desktop most of the time. And when I do get that message it's usually due to a broken HDCP handshake between my video card and monitor which I can easily fix.

          Comment


            #6
            Re: refund

            I am able to stream movies from other websites like netflix, but for some reason it is this service that i am having trouble with. I have a desktop computer which is HD compatible, but i have absolutely no time for this. If anything i will like a refund for the movie that i purchased recently. I tried calling the customer service hotline and there is no one that takes my call. My computer is a HP pavilion p6112p. For goodness sakes just provide me a refund and i will stick only to standard definition movies.

            Comment


              #7
              Re: refund

              Archie,

              Typically VUDU streams at a much higher bit rate than Netflix. As for your refund, it looks like it's already been applied to your account.

              Comment


                #8
                Re: refund

                Sorry to hear that Archie but no one, including Vudu, can help you to resolve this issue unless you're willing to help yourself. But it sounds like Vudu has refunded you for the cost of the movie.

                FWIW, according to the Desktop model number that you provided, the only thing that I can tell from the specs is that the motherboard doesn't come with a HDMI port (VGA) only. It also sounds like you added a Blu-ray drive at some point so you must have added a different video card as well.

                HP Pavilion p6112p Desktop PC Product Specifications

                So unless you're willing to provide the previous requested information you're stuck where you're currently at. No one will magically know what the problem is without knowing more information about your specific situation.

                Comment


                  #9
                  Re: refund

                  My experience with both PC Blu-ray players and online HD streaming is that HDCP protected movies DO NOT play over VGA cables. VGA is an analog format that does not allow the HDCP to do it's thing. Older DVI monitors and graphics adapters may also not support HDCP, although DVI is simply HDMI sans the audio stream. You must have an HDMI (some DVI also supports HDCP) connection to an HDCP compliant monitor/TV to stream copy protected movies. If you have HDMI cable connected to a compliant monitor, then you have a legitimate grip, albeit still a problem on your end to be worked out. I have Netflix and Amazon Prime as well. This is the easiest site to stream from with the best quality of the bunch. If you like streaming HD movies, you are only hurting yourself by just getting a refund and not dealing with the issue (IMHO).

                  Comment


                    #10
                    Re: refund

                    Originally posted by DanielH View Post
                    Archie,

                    Typically VUDU streams at a much higher bit rate than Netflix. As for your refund, it looks like it's already been applied to your account.
                    Daniel H.,

                    Can you please apply this refund to my account as well? I have received this exact error. I purchased the HD version of a TV show expecting that it would work without any issue. I have never seen this error before when playing other HD videos including Netflix and YouTube.

                    Comment

                    Working...
                    X