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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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surround sound missing on new movies

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    surround sound missing on new movies

    I have a Sony MDP-S480 which I am watching Vudu with. My surround sound is going through a Samsung HT-X50. Since it only had toslink in, I have the sound routed through an audio switch. When I watch Blurays it works great, I get 5.1 surround. I have Lawrence of Arabia on UV and the 5.1 Surround is great. I recently got The Butler and Gravity on UV. I only get stereo out of these movies. I notice they are 5.1 plus. Is there some reason I can't get surround sound from these movies?

    #2
    Re: surround sound missing on new movies

    Originally posted by imjafj View Post
    I have a Sony MDP-S480 which I am watching Vudu with. My surround sound is going through a Samsung HT-X50. Since it only had toslink in, I have the sound routed through an audio switch. When I watch Blurays it works great, I get 5.1 surround. I have Lawrence of Arabia on UV and the 5.1 Surround is great. I recently got The Butler and Gravity on UV. I only get stereo out of these movies. I notice they are 5.1 plus. Is there some reason I can't get surround sound from these movies?
    It is because your stereo is unable to do Dolby Digital Plus which is what Vudu and Netflix and a few other streaming providers now default to. They evidently think that EVERYONE has new equipment capable of this as well as the Dolby True-HD and DTS-Master Audio audio codecs. I am having this same problem with my Roku 3. They just will not allow us to downgrade it to plain Dolby Digital so our older than 2 years equipment can play it. If you want surround, you need to buy a new AVR.

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      #3
      Re: surround sound missing on new movies

      I had reported the same issue for me a few weeks ago. The difference was my Blu-Ray output Dolby Digital 5.1 (not Plus). When I switched to Roku it only output 5.1 Plus or Stereo. My sound system didn't support Dolby Plus so I was forced to listen in stereo for a while until I bought a new surround system that did support Dolby Plus.

      Unless you're Blu-Ray (or streaming box) has the ability to convert Dolby Plus to Dolby then you're stuck with stereo (or no sound) when your audio equipment can't do Dolby Plus.

      Look at it this way Dolby Plus has been around for years now so it's kind of an excuse to upgrade. My previous (non- Dolby Plus) audio equipment was seven years old.

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        #4
        Re: surround sound missing on new movies

        Originally posted by steveken View Post
        It is because your stereo is unable to do Dolby Digital Plus which is what Vudu and Netflix and a few other streaming providers now default to. They evidently think that EVERYONE has new equipment capable of this as well as the Dolby True-HD and DTS-Master Audio audio codecs. I am having this same problem with my Roku 3. They just will not allow us to downgrade it to plain Dolby Digital so our older than 2 years equipment can play it. If you want surround, you need to buy a new AVR.
        Actually, VUDU has been using DD+ from the beginning (2007). All BD players are able to decode DD+ and output other formats. The problem is Roku doesn't want to pay to license the DD/DD+ codec so they don't support DD+ -> DD for output (which is why there is an AAC stereo option).

        To the original poster: I would guess (but of course don't know) that your Sony BD player will let you set the output to DD (and will re-encode the DD+ to DD). Take a look at the player's audio settings...

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          #5
          Re: surround sound missing on new movies

          I'm having the same problem when listening on my Philips soundbar htl2101a. My solution is to buy an new system with dolby plus.

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