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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Greatest Showman Glitches

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    Greatest Showman Glitches

    we bought the greatest showman this weekend and have watched it several times. Each time the sound comes and goes. It is never muted but it is suddenly quiet during songs or other parts of the movie. There is also a spot in the movie where the image glitches as well. Is there a way to redownload or something?

    #2
    I'm having someone take a closer look at our current encode. What device are you using to view this title?

    Comment


      #3
      I?m having the same problem. I have a Visio smart tv that plays vudu. It?s connected to WiFi. Every time the songs come on, the sound fades in and out.

      Comment


        #4
        I was having the same issue then I switched from HDX to SD and there are no more glitches.

        Comment


          #5
          Same issue with Sony Smart TV.

          Comment


            #6
            We have re-encoded this title. Please let us know if this audio issues persist.

            Comment


              #7
              My Showman is also doing it. I have a TCL Roku Tv.

              Comment


                #8
                Audio is still terrible, up and down on this title, using and LG smart tv

                Comment


                  #9
                  I have the BD and the dynamic range is very large, wider than most movies. Could this be the confused for audio going in and out?

                  Comment


                    #10
                    I am also still having this issue, I put in a support ticket with vudu support and have not heard anything back . [Incident: 180527-000627] visio tv , kids are watching again today and it still having issues.

                    Comment


                      #11
                      Originally posted by aznativekurt View Post
                      I am also still having this issue, I put in a support ticket with vudu support and have not heard anything back . [Incident: 180527-000627] visio tv , kids are watching again today and it still having issues.
                      I'll ask the content team again about this issue. We did receive an new encode a while ago and it seems some folks are still complaining about this audio bug.

                      Comment


                        #12
                        I have been complaining about this problem as well and customer service had me make changes to my Sony blu-ray players for the sound. That didn't help and even though there was a new encode it didn't fix the problem for us either. It is very frustrating since this is one movie we really love because of the music. I have two support tickets - one from 5/6 is closed because they said the issue was fixed. But I updated support ticket # 180401-000592 although haven't received a response. VUDU has been understanding and helpful when I call but that doesn't fix the problem. Really hope they can find a way to make this work.

                        Comment


                          #13
                          This is still being investigated. It seems that this issue is affecting certain devices only, which makes it harder to pin point the root cause.

                          Comment


                            #14
                            This issue should now be resolved. We have re-released a new encode.

                            Comment

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