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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

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Everybody Loves Raymond Lipsync issues

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  • netnothing
    replied
    Working with support has been frustrating. They initially came back and said they couldn't reproduce issue on the episodes I gave as an example, even though way back phone support could.

    I continue to post to my ticket and ask if ANYTHING is going to be done, but I seem to be in radio silence now. No posts from them.

    For the amount of money we spend on these episodes, I'm not real pleased with Vudu right now. I will certainly consider other providers in the future over Vudu for TV.

    Leave a comment:


  • netnothing
    replied
    FelipeF Really looking for a response. We are rewatching this again and the issues continue. This has been confirmed to not be our setups and instead an issue with the encodes. My original support ticket (#180923-000830) went nowhere and is closed. I just opened another (#190516-000031).

    We spent enough money on all 9 seasons that I think at a minimum they should have audio that is in-sync.

    Leave a comment:


  • Savio
    replied
    FelipeF

    This is unfortunate to hear. Vudu can we get a comment/support for this issue reported so long ago?!?

    Leave a comment:


  • netnothing
    replied
    Originally posted by Savio View Post
    Through the mix and match sale I decided to buy the series since it is the cheapest I have seen and I wanted this in HD. I haven?t noticed any audio syncing issues yet, but the coloring seems to not be great (very washed out/some episodes have a greenish tint. Is anyone else experiencing this?
    Wife and I just started the series again from season 1. We also see the greenish tint in the early episodes. Seems to be from one camera angle.

    Seems nothing has been done to fix these issues. Not looking forward to the lip sync issues later in the series.

    I never heard anything from my ticket.

    Leave a comment:


  • NJScorpio
    replied
    Originally posted by Savio View Post
    True - but issue is Vudu has remained silent on this
    They seem to only be addressing "new" release issues, and UHD issues.

    Leave a comment:


  • Savio
    replied
    True - but issue is Vudu has remained silent on this

    Leave a comment:


  • gamescan
    replied
    Originally posted by netnothing View Post
    What I don?t understand is why the lip sync gets worse the further you get in an episode. Watching S6E5 and the lips are fine until after you get half way through. By the 19th minute I have to slow down and add a delay to have the lips match.

    Really regretting buying this series on Vudu.

    Watching S6E6 and it?s starting to get out of sync by 12 minutes in. I can add 70ms of delay to compensate, but I shouldn?t have to. You can clearly see this on an iPhone as well to simplify the chain. On this episode go to 21:22, it?s the last clip and it?s really out of sync.
    Audio desync is a common bad encode issue. It's either a poor audio interleave or an issue with missing frames.

    Vudu will likely have to run a re-encode from the master.

    Leave a comment:


  • Savio
    replied
    Just thought I would follow up on this to see if there is any further response from Vudu?

    Leave a comment:


  • Savio
    replied
    Appears that my other thread was deleted.

    A couole more issues to report

    report audio cuts out in Season 4 episode 11 between the 19 and 20 minute mark.

    Picture warps between 21 and 22 mark in Season 4 episode 12.


    Also reported the tint/darkness issues in earlier episodes of season 4.

    Leave a comment:


  • Savio
    replied
    So I am making my way through Season 3.
    episode 13: Ping Pong, skips about 3 times between the 4 and 5 minute mark.
    episode 14: Pants on Fire has a dark tint to it compared to other episodes (and TV version).

    Really hoping someone from Vudu might give us an indication that they have seen these issues and are working on it!

    FelipeF DanielH Can you please comment on this thread? Thank you!

    Leave a comment:


  • Savio
    replied
    Just watching Season 2 Episode 15 and the encode's tint is pretty dark.
    In addition to the Season 1 Green tint, and the Season 6 lipsync issues as reported by netnothing, can we please get a new encode of this series? It is a lot to invest for encodes that aren't that great.

    Leave a comment:


  • Savio
    replied
    FelipeF are you able to look into these issues? thanks!

    Leave a comment:


  • Savio
    replied
    Yeah. This is pretty bad to have this many issues of a TV series!

    felipe any chance they can look into these issues/request new encodes?

    Leave a comment:


  • netnothing
    replied
    Originally posted by Savio View Post
    Looking back up I see you said the audio issues started in S6. I?m just in S1 right now.
    Yeah it can be hit or miss. We can go 3 episodes without issue then have lip sync problems for the next 2. I know there were some cases of it early on, but they got more noticeable the further we went. Plus we started at season 3.

    Dont think I?ve seen the greenish tint, but again we skipped the first 2 seasons. We did notice some picture issues in the earlier season that looked like skipped frames or something. Those went away by Season 5 I believe.

    Still hoping they manage to get all new encodes of all seasons.

    Leave a comment:


  • Savio
    replied
    Looking back up I see you said the audio issues started in S6. I?m just in S1 right now.

    Leave a comment:

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