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Audio was out of sync with video

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    Audio was out of sync with video

    I rented out The Hobbit The Battle Of The Five Armies. I noticed through the entire film that there was a delay in the audio. I started it a second time and noticed the same thing.

    I was using the Vudu app in my Smart TV (LG 55UB8500). TV has a wired connection to the router. Is there something I can do to eliminate the delay? It will affect my decisions to rent from VUDU. Normally I rent from iTunes via AppleTV.

    Thanks.

    #2
    Re: Audio was out of sync with video

    Originally posted by pcapazzi View Post
    I rented out The Hobbit The Battle Of The Five Armies. I noticed through the entire film that there was a delay in the audio. I started it a second time and noticed the same thing.

    I was using the Vudu app in my Smart TV (LG 55UB8500). TV has a wired connection to the router. Is there something I can do to eliminate the delay? It will affect my decisions to rent from VUDU. Normally I rent from iTunes via AppleTV.

    Thanks.
    I watched this movie last night from a PS4 and it was in sync; and we haven't had any other reports of A/V sync on this very popular title...

    Are you playing audio from the TV speakers or out to a receiver? It shouldn't be due to any networking/router - must be an issue with the TV/software/output?

    Comment


      #3
      I am having the same issue with Avatar. It is the only title we are having this issue. We are using Apple TV.

      Comment


        #4
        I am having this same problem with the following titles, and it happens EVERY time I watch them:
        Predators (2010)
        Robin Hood (Unrated) (The Ridley Scott version) - 2010

        In both, the audio is out of sync (ahead) of the video by about 3 seconds from the very beginning of the movie.

        I notice that on both of these I own the SD version and I am using an AppleTV 4K.

        Comment


          #5
          Originally posted by Rsmith87 View Post
          I am having this same problem with the following titles, and it happens EVERY time I watch them:
          Predators (2010)
          Robin Hood (Unrated) (The Ridley Scott version) - 2010

          In both, the audio is out of sync (ahead) of the video by about 3 seconds from the very beginning of the movie.

          I notice that on both of these I own the SD version and I am using an AppleTV 4K.
          I tried Robin Hood Unrated on Chrome and Safari SD and HDX and they are in sync in all cases, so from what I can tell it's not a content issue. I'll ask our QA to try Apple TV.

          Do you know which audio version your ATV may be using? (DD+/DD/stereo)

          And - could you try the same version(s) you were watching on the ATV on a PC browser or mobile app to see if you see the problem there? (just to make sure I was watching the same one)

          Comment

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