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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Video but no sound using Vudu app on Roku device

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    Video but no sound using Vudu app on Roku device

    I've had my Roku device (streaming stick) and the Vudu app for years and have never had any problems with sound. Yesterday, I wanted to start watching all of my old GoT episodes since the new season will be coming out soon. I pulled up the episodes with no problems, but when playing there was no sound.

    *I tried some of the movies I own on Vudu to see if it was just GoT, but there was no sound from anything through the Vudu app.
    *I checked other apps to see if I was having general issues (Hulu, Netflix, Prime), all played fine with sound.
    *I tried changing from HDX to SD, still no sound.
    *I tried deleting the app and reinstalling the app. Still no sound.
    *I unplugged my Roku and went through the torture of having to log back in to every app I own, still no sound on Vudu.
    *I sent an email to support yesterday. Still no response and, therefore, no sound.
    *I checked Vudu again today. Guess what? ...No sound.

    I'm not into lip reading or subtitles. Would really love to have my sound back. Thanks!

    Hi Melanie,

    Sorry for the audio trouble.

    In your Roku Menu, could you browse to Settings-->Audio-->HDMI and S/PDIF, let me know what your setting is. If it's set to Dolby D, try switching to Auto and then retest in Vudu.
    Could you tell me your Roku Model number
    Could you tell me your TV model number
    If you're using a receiver could you also list the model number for me as well?


      YES! The audio settings were at "auto detect." I changed them to stereo and I have wonderful, glorious sound!! YAY! Thank you!!


        Originally posted by MelanieG View Post
        YES! The audio settings were at "auto detect." I changed them to stereo and I have wonderful, glorious sound!! YAY! Thank you!!
        Hi Melanie,

        Could you tell me the model number of your TV? I'll see if I can reproduce the issue here so maybe you won't have to swap the audio to stereo.


          No sound on "my movies" I get sound if I play a Vudu movie or a Vudu TV program but nothing on my movie collection. Thought it might be an error on the newest movie we put on but had the same problem on old movies we have watched in the past on the same system. Any ideas?