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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Sorry the Video Player has stopped working please try again

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  • LIFEunLIVD
    replied
    Don’t think this is a player issue. This seems to be an issue with certain content. I watch a ton of stuff on Vudu, and most works just fine. But Truman Show SD version gives this error all the time. I think there is something broken with some of their files and VUDU is not checking error codes people see, or even these forums to go fix it.

    Leave a comment:


  • Zigzag52501
    replied
    I am now getting the same message with my Samsung un55nu7300ever since last app update on 3/11/20 version 7.5.42

    Leave a comment:


  • LORD ZION
    replied
    Sorry the video player has stopped working, please try again. This error message is clearly telling you that the Video player app that comes with your TV is crashing. Your TV manufacturer should provide support for that.. It is the same when an app crashes on your phone, you would have to contact the developer, but being a Smart TV, if it comes with warranty, it should be covered by the manufacturer.

    Leave a comment:


  • BettyW326
    replied
    Thank you Jake for having LG fix it. I hope it doesn't take too long. Right now I never know from one day to the next if Vudu will work for me or not and I'm tired of requesting service help that doesn't seem to make any difference.

    Leave a comment:


  • Jake
    replied
    This sounds like a known firmware issue with some LG 2018 TVs that we are trying to get LG to fix.

    As for Roku Ultra - that message quoted in the original post is isn't in the Roku app, so you must be seeing something different. PM me your Vudu info (acct email and affected deviceId) and I'll have someone look at it.

    Leave a comment:


  • jeremymc7
    replied
    Been having the same issue with my Roku Ultra v2 the last two weeks (or so). This hasn't been an issue for Vudu for quite some time.

    All other non-Vudu services are working fine without similar issue.

    Leave a comment:


  • Sorry the Video Player has stopped working please try again

    I have an LGWeb0STV and I cannot get Vudu to work properly. Some days it works just fine but other days I'm watching and about 10 minutes later I'm getting a message that the video player has stopped working. I have my setting on HDX as all but 1 movie I have is not HDX. I have unplugged the router and/or the monitor waited a few minutes and that has not worked. I have set my Smart TV back to its initial settings and that has not worked. I have uninstalled and reinstalled Vudu more than 10 times and that has not worked. I called the Vudu Service Department and they were of no help. I was on the phone for over and hour and finally had to hang up to take care of family. Also I have checked my Internet Connections. I am so fed up with Vudu. I have given Vudu lots of money with buying TV Shows and Movies so I don't have to use a DVD, I can just sit down and relax, that was my plan that is. Does anyone have any ideas how to help me? I've tried customer service over at Vudu but they were of no help as my problem comes and goes. The last time I was able to watch Vudu with no problems for a week. Now it's back to causing troubles and I don't know what to do. Nothing I have done has made a permanent solution to my problem. If it wasn't for all this money I've spent I'd just delete Vudu permanently off my Smart TV as I'm extremely frustrated that I can't watch shows and movies I've paid for without getting the "Sorry the Video Player has stopped working please try again".
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