Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

HD freezing and lost sound

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    HD freezing and lost sound

    I was watching the Bourne Supremacy and when I paused for a few moments and went back again I did not get any sound. I tied scolling the wheeel forwards and backwards and the picture frooze. Anyone else having the same problems.

    #2
    Re: HD freezing and lost sound

    I'm sorry to hear you are having a problem playing HD. Please post your Vudu's system id (looks like 0x12ab). You can find it in info and settings. This will let the Vudu CSR's pull the log from your Vudu and see what happened.

    What is your TV's make/model? Be exact as possible.

    What is your connection type between the Vudu and the TV?

    What resolution were you running at?

    About what time did you experience the glitch?

    Comment


      #3
      Re: HD freezing and lost sound

      I tried and it didn't lock up on me. Can you try to reboot your VUDU (Pull the plug), and then play the movie again to see if the same issue happens when you forward/rewind the movie.

      There was another post were someone had almost the same type of issue and a reboot solved it.

      If it does please post back along with your box id. Someone from VUDU can analyze the logs from your box and determine if its a bug that needs to be fixed.

      Thanks for reporting....

      Comment


        #4
        Re: HD freezing and lost sound

        Originally posted by RonV View Post
        I tried and it didn't lock up on me. Can you try to reboot your VUDU (Pull the plug), and then play the movie again to see if the same issue happens when you forward/rewind the movie.

        There was another post were someone had almost the same type of issue and a reboot solved it.

        If it does please post back along with your box id. Someone from VUDU can analyze the logs from your box and determine if its a bug that needs to be fixed.

        Thanks for reporting....
        I rebooted the Vudu and it started playing again with the sound.

        Comment


          #5
          Re: HD freezing and lost sound

          Originally posted by mag12203 View Post
          I rebooted the Vudu and it started playing again with the sound.
          ps I was just surprised it happened at all.

          Comment


            #6
            Re: HD freezing and lost sound

            Originally posted by mag12203 View Post
            ps I was just surprised it happened at all.
            We are too. That's why it really is important that you post your System ID and the approximate time of day (with timezone) that it happened. If there is a bug in HD playback, we gotta catch it now.

            Comment


              #7
              Re: HD freezing and lost sound

              Just a note that this is version 1 of the software and there are always some bug here or there that hasn't been discovered. But I am glad if worked for you.

              One thing. Can you post your System id. It on the bottom of your box and starts with 0x.

              This will help VUDU debug what happend and make the software even better....

              Comment


                #8
                Re: HD freezing and lost sound

                Originally posted by RonV View Post
                Just a note that this is version 1 of the software and there are always some bug here or there that hasn't been discovered. But I am glad if worked for you.

                One thing. Can you post your System id. It on the bottom of your box and starts with 0x.

                This will help VUDU debug what happend and make the software even better....
                The system id is 0x28fd and the time I was watching the movie was around 4pm.

                Comment


                  #9
                  Re: HD freezing and lost sound

                  Originally posted by mag12203 View Post
                  The system id is 0x28fd and the time I was watching the movie was around 4pm.
                  Thanks. We'll make sure your logs are pulled and looked at. This is very useful information.

                  Please confirm date and time:

                  Sunday 11/25/2007 at 4PM Eastern?

                  Thanks.

                  Comment


                    #10
                    Re: HD freezing and lost sound

                    Originally posted by Nded View Post
                    I'm sorry to hear you are having a problem playing HD. Please post your Vudu's system id (looks like 0x12ab). You can find it in info and settings. This will let the Vudu CSR's pull the log from your Vudu and see what happened.

                    What is your TV's make/model? Be exact as possible.

                    What is your connection type between the Vudu and the TV?

                    What resolution were you running at?

                    About what time did you experience the glitch?
                    The Vudu engineers want to know all about your A/V setup. Also let us know your internet connection type, ISP, and if you are wired or wireless.

                    Comment


                      #11
                      Re: HD freezing and lost sound

                      Originally posted by NA9D View Post
                      Thanks. We'll make sure your logs are pulled and looked at. This is very useful information.

                      Please confirm date and time:

                      Sunday 11/25/2007 at 4PM Eastern?

                      Thanks.
                      Yes, Eastern time.

                      Comment


                        #12
                        Re: HD freezing and lost sound

                        Originally posted by Nded View Post
                        The Vudu engineers want to know all about your A/V setup. Also let us know your internet connection type, ISP, and if you are wired or wireless.
                        I am connected via HDMI to a Onkyo receiver and the connection is Broad band with Road Runner to a wired ethernet to a Netgear router to the Vudu box.

                        Comment


                          #13
                          Re: HD freezing and lost sound

                          Getting closer. Still need your TV Make/Model and what HD resolution you were using (1080i, 1080p, 720p, 480p). The devil is in the details....

                          Comment


                            #14
                            Re: HD freezing and lost sound

                            Originally posted by Nded View Post
                            Getting closer. Still need your TV Make/Model and what HD resolution you were using (1080i, 1080p, 720p, 480p). The devil is in the details....
                            Toshiba, 46H84 1080i

                            Comment


                              #15
                              Re: HD freezing and lost sound

                              Thanks. I've alerted the engineers with your complete details. They'll let you know if they need anything else. I know they take this type of issue very seriously.

                              Comment

                              Working...
                              X