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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Shield TV 2019, LG B6 + VUDU UHD Dolby Vision Intermittant Cyan/Magenta Banding Issue

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    Shield TV 2019, LG B6 + VUDU UHD Dolby Vision Intermittant Cyan/Magenta Banding Issue

    I'm trying out a Shield TV 2019 as an alternative/augmentation to my Chromecast Ultra for VUDU UHD Dolby Vision+Atmos with my older LG B6 series OLED. So far, I really like the new device; however, I'm having an intermittent issue with Dolby Vision.

    Sometimes the image exhibits cyan/magenta alternating bands on subtle gradients of white/gray - such as the halo around a bright light, a beam of light shining through haze/smoke, or the transition between shades of gray in a cloudy sky.

    Exiting playback of the title and re-launching sometimes resolves the issue; other times it causes the issue on a title that had been playing back correctly. Dropping the STV2019 back to HDR-10 completely resolves the issue (never occurs on HDR-10). Force stopping the app and restarting or hard power cycling the STV2019 and/or the rest of the system does not resolve or create the issue.

    The issue seems to be linked somehow to another one. When I exit playback of a DoVi title, the STV2019 re-syncs HDMI and the Watchlist screen is very washed out. If I back up one more screen, HDMI re-syncs again and normal gamma/color returns. However, re-launching a DoVi title after this has happened results in the banding issue occurring (but this is not the only time it occurs).

    I have not noticed the above issue with DoVi from Netflix.

    My system:

    Shield TV 2019 > Denon AVR-X8500H > LG OLED55B6P

    Shield version: 8.1.1 (32.7.301.64) *This is the third hotfix to the standard 8.1.0+ release.
    Denon version: 7500-9031-1123-0025
    LG version: 05.30.60

    The STV2019 must be set to Dolby Vision (23.976 Hz) due to lack of support in the TV for 4K DoVi frame rates greater than 30 Hz. Match Content Color Space is ON and Set To Default is ON for video output/resolution; however, I have tried numerous combinations of these settings and found them to have no impact on the issue.

    The AVR-X8500H passes through DoVi (including VUDU) correctly for all other source devices (Chromecast Ultra, Oppo UDP-203, Apple TV 4K).

    VUDU UHD titles/time stamps where the issue is visible:

    Once Upon a Time...in Hollywood: Prevalent in the B&W clips from Bounty Law and the interview with Rick and Cliff that open the movie. Evidences as blotchy areas of the screen that are tinted slightly cyan or magenta.

    Oblivion (8:29-30): After Jack's ship is struck by lighting, it plummets to earth. Cyan banding is visible in the cloudy sky background.

    Fantastic Beasts and Where to Find Them (20:21-29): As Credence claps his hands to scare away a bird perched on the window sill, the camera slowly pans around two bright white lights. Alternating cyan/magenta bands are visible in the halos around these lights.

    Alita: Battle Angel (46:15): Two motorcycles approach the remnants of a fire grenade. A cyan ring is visible around the headlight of the motorcycle on the left, as well as some banding in the beams of both headlights (the shot is very quick).

    The issue occurs at other points; these are the ones I used to identify it. I first noticed it on Once Upon a Time...in Hollywood, then checked the other titles to confirm.

    #2
    Any chance of getting a comment from someone @VUDU regarding this? Still having the intermittent banding issue, although the Watchlist screen now no longer appears gray and washed out when I exit playback. Typically, exiting playback and re-entering clears up the issue when I see it happening, but sometimes also causes it to happen when I stop a title and then start playing it again.

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