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Video freezing

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    Video freezing

    Vudu Player Version 312749.53
    Samsung Qled QN82Q6FNA Software version 1292.1
    Hardwired 175mb download speed

    The 3 movies below will start and then freeze within about 2 minutes at any point in the movie. Vudu player message pops up stating "Playback Error Sorry, the video player has stopped working. Please try again.
    This only started happening within the last month or so.

    Issue only occurs with 3 Movies and only UHD.
    Spiderman Far From Home
    Gemini Man
    Gretel & Hansel

    I have 169 Movies on Vudu only 15 are UHD
    I can't buy/rent more movies until this is resolved.

    #2
    Please check that you have the latest firmware/software version for your TV. There was a Samsung firmware issue these past months. This was resolved with an update from Samsung.

    Comment


      #3
      Are you still having issues with UHD content? If so, please respond with the following details so our engineers can take a closer look for you.

      - Email address with Vudu
      - When did this start happening?
      - Wired/wireless connection?
      - Can you reproduce this issue with time stamps for the affected movies
      - Hardware ID of your TV (This is listed in Settings > About within the Vudu app)
      - Setup (Is the TV connected to an Receiver)?
      - Do these content play on any other Vudu enabled devices (if applicable)?

      Comment


        #4
        Originally posted by FelipeF View Post
        Are you still having issues with UHD content? If so, please respond with the following details so our engineers can take a closer look for you.

        - Email address with Vudu.
        - When did this start happening?
        - Wired/wireless connection?
        - Can you reproduce this issue with time stamps for the affected movies
        - Hardware ID of your TV (This is listed in Settings > About within the Vudu app)
        - Setup (Is the TV connected to an Receiver)?
        - Do these content play on any other Vudu enabled devices (if applicable)?
        Following your ways, and its resolved my issues, Thanks

        Comment

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