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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Movies disappearing from My Vudu queue

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    Movies disappearing from My Vudu queue

    In my My Vudu queue I owned STAR TREK INTO DARKNESS, as well as GREEN LANTERN: THEATRICAL, GREEN LANTERN: EXTENDED CUT, and two copies of CLOUD ATLAS, one with bonus features and the other without.

    I just checked my queue and I find the following films have disappeared from it:

    CLOUD ATLAS (Without bonus features)
    GREEN LANTERN: THEATRICAL
    STAR TREK INTO DARKNESS.

    Has anyone else had an issue of films suddenly being deleted from their queue? Can these films be restored?

    I sent an e-mail to customer service this morning. Hopefully this can be resolved.

    #2
    Re: Movies disappearing from My Vudu queue

    Not sure what you mean by your "Vudu queue", but if these were movies you owned, not rented, make sure you are looking under Movies & TV > My Vudu > My Movies; then make sure there are no filters on (usually to the left of the movie posters), especially if you have other household members who use Vudu. (My daughter actually puts the PG-13 filter on herself because we own so many movies.)

    If they still don't show up, there are two other things to check.

    First, are these movies that you imported through UltraViolet? (If not, skip this paragraph.) If so, sometimes the connection acts up. Check the UVVU site, make sure they're showing up there, then try disconnected and reconnecting your Vudu and UVVU accounts.

    Second, on which device is this? Your definitive list of movies will be available on the website. Sometimes some content that won't play on certain devices doesn't even show up in the catalog on that device. I doubt that's the case here, as IIRC there were only a handful of movies that that happened with on the Roku, but that's another possible point of failure.

    Comment


      #3
      Re: Movies disappearing from My Vudu queue

      Originally posted by Jorgasnarova View Post
      In my My Vudu queue I owned STAR TREK INTO DARKNESS, as well as GREEN LANTERN: THEATRICAL, GREEN LANTERN: EXTENDED CUT, and two copies of CLOUD ATLAS, one with bonus features and the other without.

      I just checked my queue and I find the following films have disappeared from it:

      CLOUD ATLAS (Without bonus features)
      GREEN LANTERN: THEATRICAL
      STAR TREK INTO DARKNESS.

      Has anyone else had an issue of films suddenly being deleted from their queue? Can these films be restored?

      I sent an e-mail to customer service this morning. Hopefully this can be resolved.
      I have had the same issue at this point it has been from what I know Jack Reacher and The 5th Wave and that is just that I am noticing at this point which to me is rather annoying when I contacted them on the 5th Wave I needed the batch number and I personally don't like keeping things so I usually pack my disks into bulk cases and I throw away the case they come in and I used to throw away all my codes once I entered them. Well I ended up getting screwed cause since I didn't have either they won't give me my movies back which is ironic. I personally feel like Walmart is doing this to make more money and force people to have to keep records in order to get their movies back because if not you end up losing out on movies you paid for already and having the receipt isn't even enough for them.

      Comment


        #4
        Re: Movies disappearing from My Vudu queue

        Sting my issue is I had my case, had the redemption slip but tossed out the receipt. Seriously who holds onto a receipt for a simple bluray purchase. Vudu cancelled my preorder by mistake and because I didn't have my receipt but had everything else I got screwed over.

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