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Movie subtitles out of sync using Samsung smart tv

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    Movie subtitles out of sync using Samsung smart tv

    I just bought three movies.
    John Wick
    Kingsman
    Central Intelligence

    They were bought using Vudu app on Samsung TV. All of the movies. The subtitles are badly out of sync. Is there a way to fix it?

    #2
    Re: Movie subtitles out of sync using Samsung smart tv

    Originally posted by Baustin89 View Post
    I just bought three movies.
    John Wick
    Kingsman
    Central Intelligence

    They were bought using Vudu app on Samsung TV. All of the movies. The subtitles are badly out of sync. Is there a way to fix it?
    Hello Baustin89,

    Which quality of the movie were you playing? Also can you tell me the Model of your Samsung TV

    Thanks
    Tam

    Comment


      #3
      Re: Movie subtitles out of sync using Samsung smart tv

      HD version

      The model is:
      UN65KS800D

      Comment


        #4
        Re: Movie subtitles out of sync using Samsung smart tv

        HD version
        Tv model is:
        UN65KS800D

        Comment


          #5
          Re: Movie subtitles out of sync using Samsung smart tv

          Originally posted by Baustin89 View Post
          HD version
          Tv model is:
          UN65KS800D
          Hi Baustin,

          Have you hard power cycled your TV and re-tried each movie? Is it just those three movies that you're experiencing the subtitles being out of sync? Are other movies on your account in sync? You have the HDX version for all three movies?
          Dan H.
          VUDU QA

          Comment


            #6
            Re: Movie subtitles out of sync using Samsung smart tv

            I tried the power cycle three times with no success. Yes they are all HDX. I went ahead and bought Office Christmas Party and it still does the same thing.

            Comment


              #7
              Re: Movie subtitles out of sync using Samsung smart tv

              Originally posted by Baustin89 View Post
              I tried the power cycle three times with no success. Yes they are all HDX. I went ahead and bought Office Christmas Party and it still does the same thing.
              Hi Baustin,

              Thanks for responding. Would it be possible for you to grab a video of the issue and send it to me? If it is, i've sent you the email address where you can send it. After you grab the video, unplug the power to the TV for 10-15 mins and then give it another try.
              Dan H.
              VUDU QA

              Comment

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