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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu on Vizio Co-Star

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  • rain110302
    replied
    Re: Vudu on Vizio Co-Star

    Hi,

    I'm having the same black screen issue with Vudu and Vizio Co-Star.

    I have upgraded to U5.6.0 and restarted the co-star. Still, no dice.

    My esn is: WWZOPHAP0905528

    TIA

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Vudu on Vizio Co-Star

    Originally posted by megabyte682 View Post
    Hello,

    I'm having the same black screen issues.

    I'm on U5.6.0

    My esn is: WWZOPHP1100781
    Should now be good to go.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Vudu on Vizio Co-Star

    Originally posted by bikerapn View Post
    Hi,

    I receently linked my Ultraviolet library to VuDu and just tried to view some titles with my Vizio CoStar. I have two units and both display a blank screen when trying to view titles though trailers work fine. Can you help me? The ESN numbers for my CoStar units are:

    Unit 1 Model VAP430 with Firmware 3.2 Build U5.6.0 ESN: WWZOMYAP1301314

    Unit 2 Model VAP430 with Firmware 3.2 Build U%.6.0 ESN: WWZOMYAP1301313

    Thank you!
    Both should be good to go.

    Leave a comment:


  • bikerapn
    replied
    Re: Vudu on Vizio Co-Star

    Hi,

    I receently linked my Ultraviolet library to VuDu and just tried to view some titles with my Vizio CoStar. I have two units and both display a blank screen when trying to view titles though trailers work fine. Can you help me? The ESN numbers for my CoStar units are:

    Unit 1 Model VAP430 with Firmware 3.2 Build U5.6.0 ESN: WWZOMYAP1301314

    Unit 2 Model VAP430 with Firmware 3.2 Build U%.6.0 ESN: WWZOMYAP1301313

    Thank you!

    Leave a comment:


  • megabyte682
    replied
    Re: Vudu on Vizio Co-Star

    Hello,

    I'm having the same black screen issues.

    I'm on U5.6.0

    My esn is: WWZOPHP1100781

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Vudu on Vizio Co-Star

    Originally posted by mrqus44 View Post
    THEY KNOW AS AT LEAST A WEEK AGO! I was on the Phone with them for 2 hours! MODEL VAP430, FIRM 3.2 Builder# U.5.6.0 ESN: WWZOPHP1100073 and it's HARD WIRED!
    Reboot it and give it a try now.

    Leave a comment:


  • mrqus44
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by FelipeF View Post
    Hello all,

    Can you guys post the software/firmware version currently installed on your devices and if possible a screen shot so I can pass this info along to our engineers, thanks!
    THEY KNOW AS AT LEAST A WEEK AGO! I was on the Phone with them for 2 hours! MODEL VAP430, FIRM 3.2 Builder# U.5.6.0 ESN: WWZOPHP1100073 and it's HARD WIRED!

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Vudu on Vizio Co-Star Black Screen?

    Originally posted by mrqus44 View Post
    Vudu app is preinstall you can't delete it I have a case #141205000630 that from vudu it' a flash problem I think? Can you email me when they get this problem fixed I bought 2 of these for Xmas but will not give this to people that do not understand software fixes! Thanks Mark
    Your device should be ready to go shortly. We're just awaiting confirmation from Vizio.

    Leave a comment:


  • mrqus44
    replied
    Re: Vudu on Vizio Co-Star Black Screen?

    Originally posted by eric.li View Post
    Could you please let us know :
    (1)This happened from the first time Vudu app is installed? just happened after some recent updates.
    (2) Any recent changes for your box?
    (3)please give us the software version from the Setting menu
    (4)From Vudu -> MyVudu -> Info & Setting, the device ID and VUDU Client Version.

    We are debugging this now.
    Thanks.
    Vudu app is preinstall you can't delete it I have a case #141205000630 that from vudu it' a flash problem I think? Can you email me when they get this problem fixed I bought 2 of these for Xmas but will not give this to people that do not understand software fixes! Thanks Mark

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Vudu on Vizio Co-Star

    Originally posted by mrqus44 View Post
    I have 2 that are 2 days old, and none of them work with VUDU! but play ever thing else!
    Could you post your ESN? We'll get you taken care of.

    Leave a comment:


  • mrqus44
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by FelipeF View Post
    Thank you for the info. I have passed this information along to the engineers.
    I have 2 that are 2 days old, and none of them work with VUDU! but play ever thing else!

    Leave a comment:


  • mrqus44
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by FelipeF View Post
    Hello all,

    Can you guys post the software/firmware version currently installed on your devices and if possible a screen shot so I can pass this info along to our engineers, thanks!
    FIRMWARE: 3.2 BUILD NUMBER U5.6.0 ESN: WWZOPHAP1100073 MODEL: VAP430 VUD COSTAR 2 DAYS ONLD FROM THE BOX. BLACK SCREEN AND EVERY THING ELSE WORKS GOOGLE PLAY, NETFLIX ALL PLAY MOVIES JUST VUDU DOES NOT PLAY! MRQUS44

    Leave a comment:


  • mrqus44
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by glenwms View Post
    Vudu is the only paid movie service I use. Since there's no HBO-Go app I can't test anything else. That being said, movies from Netflix play fine, but I don't believe there's any DRM involved with it.

    It is crazy to see a black screen, but I can fast-forward and rewind and see the video, or go to the chapter selection icon in the bottom-left and see all the chapter thumbnails.
    I played google play and also Netflix and also prime time TV show & movies it just the Movies on VUDU that won't play black screen with controls at the bottom and I have 5 bars.

    Leave a comment:


  • mrqus44
    replied
    Re: Vudu on Vizio Co-Star

    yes VUDU movies are the only ones who do not play all the rest works even the trailers in VUDU it just wont play VUDU movies!

    Leave a comment:


  • Draciek
    replied
    Re: Vudu on Vizio Co-Star

    Not sure if this thread is still active, as I posted a few months back and am still having the black screen issue. My ESN is WWZOPHAP1206180
    I hope you can still help me and as always thanks for providing such an amazing service!

    Leave a comment:

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