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Cannot Login on Shield TV

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    Cannot Login on Shield TV

    When I try to log into the Vudu app on my Shield TV, it tells me my password doesn't meet the security requirements and won't let me press the login button. I've confirmed my account does meet the requirements and I've entered the password via the Android TV remote app and using my Shield physical remote.

    Anyone else seen this? All my apps and firmware are up to date.

    #2
    I have an Android based SmartTV too and it hasn't been letting me log in on the app for a week. I've noticed it's only started after the newest update but it was a full update on the TV not just Vudu. I can get on Vudu on my phone app just fine. But the chromecast is shoddy too. It's very frustrating.

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      #3
      Originally posted by scottricketts View Post
      When I try to log into the Vudu app on my Shield TV, it tells me my password doesn't meet the security requirements and won't let me press the login button. I've confirmed my account does meet the requirements and I've entered the password via the Android TV remote app and using my Shield physical remote.

      Anyone else seen this? All my apps and firmware are up to date.
      Seeing same on my 2017 Nvidia Shield TV

      Vudu support, what is the fix for this please?

      Else can anybody recommend a fix or troubleshooting steps?

      I'v tried the obvious ones of clearing cache/data.

      It appears the app cannot be uninstalled (in order to re-install) on the Nvidia Shield TV or am I missing something?

      Comment


        #4
        Hello all, we're looking to get to the bottom of this. Can you please send me a PM with the following info?

        1. What device are you using?
        2. What is the OS version on device?
        (TV settings -> Device Preferences -> About -> TV SW version)
        3. What Vudu app version are you using?
        (Launch Vudu -> Settings -> Settings -> About -> Build version)
        4. Was the issue observed with sign in (existing account sign in) or sign up (new Account create)?
        5. What is the username being used for login?
        6. Can you login with same email address password to www.vudu.com?
        7. What error, if any, do you see on screen?
        8. Are you using on screen keyboard or have external keyboard.
        What type? (wired, wireless, phone)
        9. How long have you experienced this issue??
        10. Could you login to same device earlier?
        Vudu Forum Moderator

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