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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Update - VUDU Nvidia Shield 4k Playback Issue

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    Update - VUDU Nvidia Shield 4k Playback Issue

    Nvidia has just posted the following update on their forum -

    Update (9/20/2019): We root caused the issue and are currently testing the fix. We will start rolling it out on our hotfix thread as soon as possible.

    https://www.nvidia.com/en-us/geforce...-hotfix-image/

    We?ll continue to provide updates as we test and prepare the fix for general rollout.

    #2
    Update - HotFix 4 was released by Nvidia today (you must be signed up to get the hotfixs, see Nvidia forums on how to sign up) which, among other things, addresses this issue. They have indicated that server side fixes are required as well which are taking place over the next several weeks. Not a complete fix yet but at least some progress.

    Comment


      #3
      After the 8.0.1 update which I though was suppose to fix the 4K issue on the Shield TV, VUDU now only supports SD on my Shield TV. It seems I no long have even support for HDX. Whats going on? Its been at least a month since it was broken.

      Comment


        #4
        The following was posted by Nvidia support on their forum yesterday. I don't know why VUDU support refuses to provide any updates at all for us here about what is obviously in their court now but whatever...

        "Vudu is still working on the server/app update to bring 4k back to SHIELD, we don't have a committed date from them but they are working on it and hope to have it in the next 2 weeks. It's coming... They did drop a new app that falls back to 720p vs 1080p yesterday."

        Comment


          #5
          Yeah this entire ordeal has become ridiculous and I am blaming both parties. I should be able to watch the movies I pay a premium for in the quality I pay for in the device of my choosing, which i haven't been able to do for over one month now.

          Comment


            #6
            Finger pointing helps no customer Vudu. Nvidia Shield customers have been waiting for 4k to return.

            Comment


              #7
              Yeah this is just sad...HDX playback i was unhappy about but could live with but this latest update that drops it down to SD is ridiculous! And before today i could just uninstall the vudu app update on my shield that forced SD playback and disable updates and at least still watch HDX again until vudu forced a popup today saying that version is no longer supported and forces you to update to use the app at all now that only has SD and that ****es me off even worse. At least i had the option to use HDX with old version of vudu app and then you FORCE me to update so that it is broken worse then before great job!

              Then they try and difuse it by saying " It's not that big of a issue when you can still cast 4k from your phone." Why should i have to run down my phone battery casting to a device that has vudu on it already.

              Comment


                #8
                What makes it worse is the complete lack of any updates from VUDU since 9/6. At this point the rest of the fix is entirely in VUDUs hands but they have provided no updates whatsoever. Sad!

                Comment


                  #9
                  Originally posted by wags1 View Post
                  What makes it worse is the complete lack of any updates from VUDU since 9/6. At this point the rest of the fix is entirely in VUDUs hands but they have provided no updates whatsoever. Sad!
                  Except FelipeF posted in the other Shield thread not three days ago:

                  Originally posted by FelipeF View Post
                  We had to temporarily downgrade all streaming to SD on the Nvidia Shield dues to a DRM bug that Nvidia discovered a week or so ago. We hope this gets resolved by mid-October, sorry for the inconvenience.

                  If Nvidia has a DRM exploit, Vudu is very likely required by contract to downgrade to SD playback, lest it get sued by the studios for not upholding the security requirements in the licenses.

                  Comment


                    #10
                    This will be re-enabled very soon (hopefully tomorrow, Monday at the latest). There will be an app update, so it should be obvious when it's done...

                    Comment


                      #11
                      Originally posted by gamescan View Post

                      Except FelipeF posted in the other Shield thread not three days ago:


                      If Nvidia has a DRM exploit, Vudu is very likely required by contract to downgrade to SD playback, lest it get sued by the studios for not upholding the security requirements in the licenses.
                      Except that according to Nvidia they have made all the changes required and that what we are all waiting for now is server side updates that are in VUDU?s court. Apparently the finger pointing between VUDU and Nvidia continues...sigh!

                      Comment


                        #12
                        Originally posted by Jake View Post
                        This will be re-enabled very soon (hopefully tomorrow, Monday at the latest). There will be an app update, so it should be obvious when it's done...
                        Thank you very much for the update! Really appreciate the effort to get all this resolved but honestly a bit more timely communication and transparency would have prevented a lot of user speculation and concern.

                        Comment


                          #13
                          Please check the Google Play store later today for the new update. This update will restore UHD playback.

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