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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Playstation 5 - Playback Issues

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  • patrickae@gmail.com
    replied
    I'm having the same issues on Xbox. I tried new Ethernet wires. New HDMI cable. Nothing. It works on Chromecast and my computer same network. Wired it just starts buffering ten or twenty minutes. Doesn't matter what movie.

    Leave a comment:


  • andrewgompper@gmail.com
    replied
    Will a member from vudu please respond

    Leave a comment:


  • andrewgompper@gmail.com
    replied
    Still having issues I tried calling vudu and was on hold for 20 mins

    Leave a comment:


  • andrewgompper@gmail.com
    replied
    I am having the same issues as FelipeF had but I'm trying to watch in uhd also. Please help its been 2 days of this and its only my ps5 not any other devices

    Leave a comment:


  • pyroorb
    replied
    I’m having playback issues on the ps5 as well. Mine says the video player has stopped working. Worked fine for 2 weeks and now I can’t get anything to play at all

    Leave a comment:


  • Random
    replied
    Originally posted by RebelRave View Post
    Out of curiosity, I started playing a movie in the background on the PS5. I'm currently 12 minutes in with no issues. Hope this gets resolved for you. If I encounter any issues, I'll be sure to help out with any analysis from my side as well for a larger sample size.
    Thank you for helping. The issue is still occurring for me, unfortunately, mainly on movies now instead of TV shows. It's just really odd since all of my other PS5 streaming apps are working just fine, and Vudu works fine on my other devices wirelessly. Hopefully I can get this figured out!

    Leave a comment:


  • RebelRave
    replied
    Out of curiosity, I started playing a movie in the background on the PS5. I'm currently 12 minutes in with no issues. Hope this gets resolved for you. If I encounter any issues, I'll be sure to help out with any analysis from my side as well for a larger sample size.

    Leave a comment:


  • Random
    replied
    Greetings FelipeF and Jake, the Playstation 5 software was updated this morning, and the Vudu issue is still sadly continuing. I ran a test this morning on the movie Elf, and I encountered the loading issue between the 8-9 minute mark. I sent FelipeF a private message with my email address if you could please review the logs. As I mentioned earlier, this is the only device I'm experiencing Vudu issues on. Thanks.

    Leave a comment:


  • The Fiend
    replied

    Leave a comment:


  • Random
    replied
    FelipeF The issue has returned just now. Movie: Elf. Multiple interruptions on Playstation 5.

    Leave a comment:


  • Random
    replied
    Originally posted by Random View Post

    FelipeF, I have sent you a private message.
    Greetings FelipeF and Jake, I ran a test this morning on my Playstation 5 and watched a full episode of Parks and Recreation without any interruptions, so I think the issue may be resolved now. I'll reply back to this topic if I experience the same issue again. Thanks for your help.

    Leave a comment:


  • Random
    replied
    Originally posted by FelipeF View Post

    Can you provide us with the email address used with Vudu so we can take a closer look at this for you, thanks!
    FelipeF, I have sent you a private message.

    Leave a comment:


  • FelipeF
    replied
    Originally posted by Random View Post
    Connection: Wired with Cat8 [Playstation 5 Download speed test shows 106.0 Mbps]
    Playstation 5 Version: 20.02-2.26.00.00-00.00.00.01 [Latest]
    Vudu App Version: 1.000.000 [Latest]

    When starting a HDX movie or tv show, it will stream perfectly for about 8-10 minutes. It will then pause and attempt to load, at which point it times out and says my internet connection is having trouble streaming HDX, and I have the option to Continue in HDX or Switch to SD. No matter which option I choose, it does not work. However, closing Vudu and re-opening makes the movie or tv show work great, but once again for only about 8-10 minutes.

    No other Playstation 5 streaming app [Disney+, Netflix, Hulu] gives me issues.

    Vudu works on my other devices using Wifi just fine, so its definitely not a network error on my side, as the Playstation 5 has the best connection in the home.
    Can you provide us with the email address used with Vudu so we can take a closer look at this for you, thanks!

    Leave a comment:


  • Random
    replied
    It happened to me multiple times over the weekend on anything I tried to watch.

    Movie: Planes, Trains and Automobiles [this was the most interrupted]
    TV: Parks and Recreation S1, Eps 2-4

    Leave a comment:


  • Jake
    replied
    Originally posted by Random View Post
    Connection: Wired with Cat8 [Playstation 5 Download speed test shows 106.0 Mbps]
    Playstation 5 Version: 20.02-2.26.00.00-00.00.00.01 [Latest]
    Vudu App Version: 1.000.000 [Latest]

    When starting a HDX movie or tv show, it will stream perfectly for about 8-10 minutes. It will then pause and attempt to load, at which point it times out and says my internet connection is having trouble streaming HDX, and I have the option to Continue in HDX or Switch to SD. No matter which option I choose, it does not work. However, closing Vudu and re-opening makes the movie or tv show work great, but once again for only about 8-10 minutes.

    No other Playstation 5 streaming app [Disney+, Netflix, Hulu] gives me issues.

    Vudu works on my other devices using Wifi just fine, so its definitely not a network error on my side, as the Playstation 5 has the best connection in the home.
    Which title(s) are you seeing this on?

    Leave a comment:

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