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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Playstation 5 - Playback Issues

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  • JanoC
    replied

    And I’m having the same issue also with my Xbox Series X. It doesn’t happen on my PS5, Roku device or if I stream directly through my smart TV app.

    My setup:
    Xbox Series X
    Optical Fiber
    900mbps download/upload
    Ethernet connected

    We have Disney +, Netflix, Apple TV+ and none of those services ever buffer like this. Not once.

    By contrast, playing a movie through Vudu has become a chore. Because it was my go to app for watching content, I always start with them… and then about 8-10 minutes in the blue circles appear and I’m reminded: Oh right, this is broken.

    And I see in the thread Vudu reps asking: which title did this happen with? Well, I’m here to say: every darn title I’ve tried to watch of late. I do not think this is about a single movie or TV show. It’s the service itself.

    I emailed Vudu help and received… zilch. Even a “we’re aware of the issue and we’re looking into it” would go a long way.

    I completely understand if a service isn’t perfect and needs to be refined. My phone gets regular updates. As does my PC. As does my console. Nothing is ever in a perfect state.

    But where the new Vudu is falling short is in the customer service department. The lack of a response — seemingly to anyone affected by this issue — makes me think as others do above: what’s my exit strategy from this platform?

    I’ve genuinely enjoyed Vudu. It remains my go to platform for digital movies and TV. But if this isn’t addressed soon — or even acknowledged — I’m switching to another platform.

    Leave a comment:


  • Spunkdiz
    replied
    I've been having this problem consistently for a few weeks now on my Xbox series X. We have 400mbps internet service (and are using wired connection - get a constant buffering error with movies both new and old via Vudu app - says that it recommends we stream SD version - which is ridiculous. Can play our titles HDX through other apps just fine, it is a Vudu issue specifically. Needs to be fixed, its totally unacceptable.

    Leave a comment:


  • patrickae@gmail.com
    replied
    I'm having the same issues on Xbox. I tried new Ethernet wires. New HDMI cable. Nothing. It works on Chromecast and my computer same network. Wired it just starts buffering ten or twenty minutes. Doesn't matter what movie.

    Leave a comment:


  • andrewgompper@gmail.com
    replied
    Will a member from vudu please respond

    Leave a comment:


  • andrewgompper@gmail.com
    replied
    Still having issues I tried calling vudu and was on hold for 20 mins

    Leave a comment:


  • andrewgompper@gmail.com
    replied
    I am having the same issues as FelipeF had but I'm trying to watch in uhd also. Please help its been 2 days of this and its only my ps5 not any other devices

    Leave a comment:


  • pyroorb
    replied
    I’m having playback issues on the ps5 as well. Mine says the video player has stopped working. Worked fine for 2 weeks and now I can’t get anything to play at all

    Leave a comment:


  • Random
    replied
    Originally posted by RebelRave View Post
    Out of curiosity, I started playing a movie in the background on the PS5. I'm currently 12 minutes in with no issues. Hope this gets resolved for you. If I encounter any issues, I'll be sure to help out with any analysis from my side as well for a larger sample size.
    Thank you for helping. The issue is still occurring for me, unfortunately, mainly on movies now instead of TV shows. It's just really odd since all of my other PS5 streaming apps are working just fine, and Vudu works fine on my other devices wirelessly. Hopefully I can get this figured out!

    Leave a comment:


  • RebelRave
    replied
    Out of curiosity, I started playing a movie in the background on the PS5. I'm currently 12 minutes in with no issues. Hope this gets resolved for you. If I encounter any issues, I'll be sure to help out with any analysis from my side as well for a larger sample size.

    Leave a comment:


  • Random
    replied
    Greetings FelipeF and Jake, the Playstation 5 software was updated this morning, and the Vudu issue is still sadly continuing. I ran a test this morning on the movie Elf, and I encountered the loading issue between the 8-9 minute mark. I sent FelipeF a private message with my email address if you could please review the logs. As I mentioned earlier, this is the only device I'm experiencing Vudu issues on. Thanks.

    Leave a comment:


  • The Fiend
    replied

    Leave a comment:


  • Random
    replied
    FelipeF The issue has returned just now. Movie: Elf. Multiple interruptions on Playstation 5.

    Leave a comment:


  • Random
    replied
    Originally posted by Random View Post

    FelipeF, I have sent you a private message.
    Greetings FelipeF and Jake, I ran a test this morning on my Playstation 5 and watched a full episode of Parks and Recreation without any interruptions, so I think the issue may be resolved now. I'll reply back to this topic if I experience the same issue again. Thanks for your help.

    Leave a comment:


  • Random
    replied
    Originally posted by FelipeF View Post

    Can you provide us with the email address used with Vudu so we can take a closer look at this for you, thanks!
    FelipeF, I have sent you a private message.

    Leave a comment:


  • FelipeF
    replied
    Originally posted by Random View Post
    Connection: Wired with Cat8 [Playstation 5 Download speed test shows 106.0 Mbps]
    Playstation 5 Version: 20.02-2.26.00.00-00.00.00.01 [Latest]
    Vudu App Version: 1.000.000 [Latest]

    When starting a HDX movie or tv show, it will stream perfectly for about 8-10 minutes. It will then pause and attempt to load, at which point it times out and says my internet connection is having trouble streaming HDX, and I have the option to Continue in HDX or Switch to SD. No matter which option I choose, it does not work. However, closing Vudu and re-opening makes the movie or tv show work great, but once again for only about 8-10 minutes.

    No other Playstation 5 streaming app [Disney+, Netflix, Hulu] gives me issues.

    Vudu works on my other devices using Wifi just fine, so its definitely not a network error on my side, as the Playstation 5 has the best connection in the home.
    Can you provide us with the email address used with Vudu so we can take a closer look at this for you, thanks!

    Leave a comment:

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