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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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XBox One HDX streaming problem

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    #76
    I too have this exact problem...going to check widget version and see if an update is available.

    Comment

      #77
      Still having the same problem, hoping someone will find a solution so I can have a smooth experience again

      Comment

        #78
        Came to say the same. Been using VUDU for a long long time, suddenly can't stream anything on the Xbox One app. I have tried other services and they work just fine on the Xbox. VUDU also works fine on my phone and Android TV.

        My theater runs off the Xbox so I use it for VUDU. Sadly if this isn't fixed, I'll just have to rent elsewhere, which bums me out.

        Comment

          #79
          I?m experiencing the same issue on my XBox....The app stopped working on my Samsung smart TV months ago but I didn?t care too much because it still worked on my XBox....Now I?m unable to stream on my XBox as well....I just keep getting playback error or the App crashes all together.

          Comment

            #80
            We released an app update about a month ago that resolved a known buffering bug. I've been steadily streaming on my Xbox One X since then and haven't had any issues. Make sure your Vudu app is updated to the latest version. If you haven't done so, power-cycle your network equipment if the issue still persists.

            Comment

              #81
              First thing I did was check the app for updates and check all my network connections. It's not that, it's the app, as evidenced by the comments here.

              Comment

                #82
                Originally posted by BausFight View Post
                First thing I did was check the app for updates and check all my network connections. It's not that, it's the app, as evidenced by the comments here.
                Please create a ticket with customer care so they can analyze your network.

                support.vudu.com

                Comment

                  #83
                  I can stream in every single other app/service with zero problems, in 4k in some cases. It is not my network. It's really that simple. What would analyzing my network, that is perfectly capable, accomplish? (unless of course you are suggesting that I am for some reason lying about other services working fine. In that case, there is a whole other friction point going on here about solving the problem - one I can't help with.)

                  Comment

                    #84
                    Originally posted by FelipeF View Post

                    Please create a ticket with customer care so they can analyze your network.

                    support.vudu.com
                    Yes, please create a ticket. I created on on 2/18, they just now got to it today, 3/19. Great timely service.......

                    Comment

                      #85
                      I?m having the same issue where a movie will not load, then the APP says to use SD, but the app appears to freeze as I can?t move the cursor, and I have to bring the Xbox to the home menu and close the APP.

                      If i start a movie from the beginning it seems to work if I immediately switch it to SD, but it?s impossible to resume a movie at all.
                      This problem was first noticed Yesterday. 3/19/18.
                      Ive hard booted the Xbox, and redownloaded the APP, same problem.

                      Comment

                        #86
                        The app will not start a movie for me at all, after several moments it says to play it in SD but the APP freezes and I have to bring it to the dashboard and close the APP. Everything else works fine. So it?s the VUDU APP that is the issue.

                        Comment

                          #87
                          Originally posted by Imdowd80 View Post
                          The app will not start a movie for me at all, after several moments it says to play it in SD but the APP freezes and I have to bring it to the dashboard and close the APP. Everything else works fine. So it?s the VUDU APP that is the issue.
                          Sorry to hear you're experiencing this issue with our Xbox app. Can you please provide me with the following details, thanks.

                          XboxOne or Xbox360?
                          Xbox software/firmware version currently installed?
                          Vudu app version? (Within the app > Settings> System Info)

                          Comment

                            #88
                            I noticed another update came through recently. I was able to watch two movies without it stopping! I did notice it switches between HDX and SD quite often, which doesn't seem to happen when I use other streaming services. Anyways, I'm happy it's at least working now!

                            Comment

                              #89
                              Fast. Com speed test on the Xbox edge reports 780mbps... But can't stream movies on the Xbox One X anymore. Still super broken.

                              Wave Broadband gigabit
                              Ubiquiti ER-X router hard wired
                              Widget 2.0.122.70
                              Player Version: 239166.6

                              Comment

                                #90
                                My Xbox One X has just recently (past month or so) started having issues with Vudu as well. Most movies give a "Video cannot be played" error after the movie has started. Most movies will eventually play except for the Poltergeist remake. It stops at the same point every single time, only a few minutes in. I'll grab the tech info when I get home.

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