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Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Xbox One Playback error Sorry, the video player has stopped working. Please try again

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  • yapchagi
    replied
    Originally posted by DanielH View Post

    Hi yapchagi,

    Sorry for the trouble you're encountering. If you're still unable to stream, could you please try to close and reopen the application and give it another try? What happens when you try to stream? Do you see an error message for all content or is it just UHD content that is unable to play?

    Hello,

    I've tried uninstalling the app and even resetting my router. I've also deactivated most of my devices that are using vudu app. Now I'm left with my PC, Xbox One, Galaxy phone, and TV. And I think the problem is for all format, Full HD, UHD, even the free ones won't play now. It was fine last week and now it just won't play

    And yes I got the error message saying "Playback Error Sorry, the video player has stopped working. Please try again."

    Leave a comment:


  • DanielH
    replied
    Originally posted by yapchagi View Post
    I have the same problem too with my Xbox One S. I can't play any movie at all. Now I have no reason to buy 4K on vudu but I already have spent way too much on vudu.

    Comcast is my ISP.
    Hi yapchagi,

    Sorry for the trouble you're encountering. If you're still unable to stream, could you please try to close and reopen the application and give it another try? What happens when you try to stream? Do you see an error message for all content or is it just UHD content that is unable to play?

    Leave a comment:


  • yapchagi
    replied
    I have the same problem too with my Xbox One S. I can't play any movie at all. Now I have no reason to buy 4K on vudu but I already have spent way too much on vudu.

    Comcast is my ISP.

    Leave a comment:


  • PJMayo
    replied
    My experience with the Xbox One Vudu app resulted in the following:
    Allow HDR10 enabled ... playback fail
    Allow HDR10 disabled ... playback succeeds (without HDR, of course)

    All other games and apps are able to use HDR with Allow HDR10 setting enabled, EXCEPT the Vudu app.

    HDR10 is an option I have with my projector, but not Dolby Vision. The only other Xbox oddity for my projector is it does not sync if I choose a 10-bit color color depth. It works fine with 8-bit or 12-bit color, but not 10-bit. Not sure why, though.

    I?ve done all the restarts and reboots between setting changes, so it?s not a setting hang up. I consistently get play failures on any 4K HDR movie I try to play with HDR available. I consistently get good playback on those same movies, as long as I have disabled HDR.

    Optoma UHZ65
    Marantz 5011 Receiver
    Xbox One X

    Leave a comment:


  • Otter0911
    replied
    Tried that...No luck.

    Leave a comment:


  • FelipeF
    replied
    Can you please try deleting and reinstalling the Vudu app and see if that helps with your issue.

    Leave a comment:


  • Otter0911
    replied
    Hey Felipe, Gone through all the steps. When I go to play a 4K title can watch maybe 10-15 mins sometimes longer movie will stop and will not re-load no matter what I do. I monitor my speeds... normal appx 180 down. Only on the Xbox One S. Can watch Amazon UHD HDR with zero issues only VUDU. Can watch any title in HDX...try UHD and 100% will stop. Doesn't matter time or day.

    Leave a comment:


  • FelipeF
    replied
    Originally posted by Otter0911 View Post
    I'm now having the same issues. Can now no longer watch any UHD movie on my Xbox One S. My ISP is Comcast also...
    What issue exactly are you experiencing? Have you gone through some of the basic troubleshooting steps like rebooting your network equipment?

    Leave a comment:


  • Otter0911
    replied
    I'm now having the same issues. Can now no longer watch any UHD movie on my Xbox One S. My ISP is Comcast also...

    Leave a comment:


  • Chiptorn
    replied
    I'm having this error on my Xbox One X while trying to watch The Hobbit: An Unexpected Journey. Yes I've tried all the troubleshooting steps. What is the cause of this error and how can it be solved?

    Leave a comment:


  • Zizen914
    replied
    I am having this same issue. All my 4k movies cause this issue. My ISP is Xfinity by comcast. I have read and done what the other people on this post have done the restarts hard resets uninstall re install and nothing fixes the issue. I can watch all my vudu content in HD just fine. My xbox was working great to play the 4k movies and now this. Please help. I have my xbox connected to the modem and get 600-700mbps so I know it's not the internet speed.

    please help.

    Leave a comment:


  • FelipeF
    replied
    Originally posted by MPietri View Post
    I'm having the same playback issues across multiple titles. Comcast is my provider. Here are the titles I know so far:

    Rocky IV
    Les Miserables
    Lady in the Water
    Gangs of New York

    It's terribly frustrating to experience this on purchased titles. Perfect internet signal, hard resets, cleared devices, and reinstalled.
    Can you please try again, I switched you over to a different CDN.

    Leave a comment:


  • MPietri
    replied
    I'm having the same playback issues across multiple titles. Comcast is my provider. Here are the titles I know so far:

    Rocky IV
    Les Miserables
    Lady in the Water
    Gangs of New York

    It's terribly frustrating to experience this on purchased titles. Perfect internet signal, hard resets, cleared devices, and reinstalled.

    Leave a comment:


  • Jake
    replied
    Originally posted by SHERIFF50 View Post
    13 hrs: secret soldiers of Benghazi
    New baywatch movie
    300: rise of an empire
    Jack Reacher never back down

    for a start
    I believe a change was made to fix this on Friday evening. Are you still seeing an issue? (Note only relevant if you have Comcast as your ISP).

    Leave a comment:


  • SHERIFF50
    replied
    13 hrs: secret soldiers of Benghazi
    New baywatch movie
    300: rise of an empire
    Jack Reacher never back down

    for a start

    Leave a comment:

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