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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Xbox One Playback error Sorry, the video player has stopped working. Please try again

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  • yapchagi
    replied
    Originally posted by DanielH View Post

    Hi yapchagi,

    Sorry for the trouble you're encountering. If you're still unable to stream, could you please try to close and reopen the application and give it another try? What happens when you try to stream? Do you see an error message for all content or is it just UHD content that is unable to play?

    Hello,

    I've tried uninstalling the app and even resetting my router. I've also deactivated most of my devices that are using vudu app. Now I'm left with my PC, Xbox One, Galaxy phone, and TV. And I think the problem is for all format, Full HD, UHD, even the free ones won't play now. It was fine last week and now it just won't play

    And yes I got the error message saying "Playback Error Sorry, the video player has stopped working. Please try again."

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Originally posted by yapchagi View Post
    I have the same problem too with my Xbox One S. I can't play any movie at all. Now I have no reason to buy 4K on vudu but I already have spent way too much on vudu.

    Comcast is my ISP.
    Hi yapchagi,

    Sorry for the trouble you're encountering. If you're still unable to stream, could you please try to close and reopen the application and give it another try? What happens when you try to stream? Do you see an error message for all content or is it just UHD content that is unable to play?

    Leave a comment:


  • yapchagi
    replied
    I have the same problem too with my Xbox One S. I can't play any movie at all. Now I have no reason to buy 4K on vudu but I already have spent way too much on vudu.

    Comcast is my ISP.

    Leave a comment:


  • PJMayo
    replied
    My experience with the Xbox One Vudu app resulted in the following:
    Allow HDR10 enabled ... playback fail
    Allow HDR10 disabled ... playback succeeds (without HDR, of course)

    All other games and apps are able to use HDR with Allow HDR10 setting enabled, EXCEPT the Vudu app.

    HDR10 is an option I have with my projector, but not Dolby Vision. The only other Xbox oddity for my projector is it does not sync if I choose a 10-bit color color depth. It works fine with 8-bit or 12-bit color, but not 10-bit. Not sure why, though.

    I?ve done all the restarts and reboots between setting changes, so it?s not a setting hang up. I consistently get play failures on any 4K HDR movie I try to play with HDR available. I consistently get good playback on those same movies, as long as I have disabled HDR.

    Optoma UHZ65
    Marantz 5011 Receiver
    Xbox One X

    Leave a comment:


  • Otter0911
    replied
    Tried that...No luck.

    Leave a comment:


  • FelipeF
    replied
    Can you please try deleting and reinstalling the Vudu app and see if that helps with your issue.

    Leave a comment:


  • Otter0911
    replied
    Hey Felipe, Gone through all the steps. When I go to play a 4K title can watch maybe 10-15 mins sometimes longer movie will stop and will not re-load no matter what I do. I monitor my speeds... normal appx 180 down. Only on the Xbox One S. Can watch Amazon UHD HDR with zero issues only VUDU. Can watch any title in HDX...try UHD and 100% will stop. Doesn't matter time or day.

    Leave a comment:


  • FelipeF
    replied
    Originally posted by Otter0911 View Post
    I'm now having the same issues. Can now no longer watch any UHD movie on my Xbox One S. My ISP is Comcast also...
    What issue exactly are you experiencing? Have you gone through some of the basic troubleshooting steps like rebooting your network equipment?

    Leave a comment:


  • Otter0911
    replied
    I'm now having the same issues. Can now no longer watch any UHD movie on my Xbox One S. My ISP is Comcast also...

    Leave a comment:


  • Chiptorn
    replied
    I'm having this error on my Xbox One X while trying to watch The Hobbit: An Unexpected Journey. Yes I've tried all the troubleshooting steps. What is the cause of this error and how can it be solved?

    Leave a comment:


  • Zizen914
    replied
    I am having this same issue. All my 4k movies cause this issue. My ISP is Xfinity by comcast. I have read and done what the other people on this post have done the restarts hard resets uninstall re install and nothing fixes the issue. I can watch all my vudu content in HD just fine. My xbox was working great to play the 4k movies and now this. Please help. I have my xbox connected to the modem and get 600-700mbps so I know it's not the internet speed.

    please help.

    Leave a comment:


  • FelipeF
    replied
    Originally posted by MPietri View Post
    I'm having the same playback issues across multiple titles. Comcast is my provider. Here are the titles I know so far:

    Rocky IV
    Les Miserables
    Lady in the Water
    Gangs of New York

    It's terribly frustrating to experience this on purchased titles. Perfect internet signal, hard resets, cleared devices, and reinstalled.
    Can you please try again, I switched you over to a different CDN.

    Leave a comment:


  • MPietri
    replied
    I'm having the same playback issues across multiple titles. Comcast is my provider. Here are the titles I know so far:

    Rocky IV
    Les Miserables
    Lady in the Water
    Gangs of New York

    It's terribly frustrating to experience this on purchased titles. Perfect internet signal, hard resets, cleared devices, and reinstalled.

    Leave a comment:


  • Jake
    replied
    Originally posted by SHERIFF50 View Post
    13 hrs: secret soldiers of Benghazi
    New baywatch movie
    300: rise of an empire
    Jack Reacher never back down

    for a start
    I believe a change was made to fix this on Friday evening. Are you still seeing an issue? (Note only relevant if you have Comcast as your ISP).

    Leave a comment:


  • SHERIFF50
    replied
    13 hrs: secret soldiers of Benghazi
    New baywatch movie
    300: rise of an empire
    Jack Reacher never back down

    for a start

    Leave a comment:

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