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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Xbox One Playback error Sorry, the video player has stopped working. Please try again

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  • Jake
    replied
    Originally posted by SHERIFF50 View Post

    Same issues across multiple platforms. Smart tvs, xbox one x, android devices. And yes, comcast is my isp.
    For those on Comcast, we are working with them to resolve an issue with certain titles - we have identified 4-5 so far that are being fixed. If you are on Comcast and have a problem streaming a specific title feel free to list it here and we will forward it on to be investigated (if you can't stream *anything* or are not on Comcast, it's likely not this issue).

    Leave a comment:


  • SHERIFF50
    replied
    Originally posted by Jake View Post
    Question for anyone who is having this issue: is your ISP Comcast?
    Same issues across multiple platforms. Smart tvs, xbox one x, android devices. And yes, comcast is my isp.

    Leave a comment:


  • Jake
    replied
    Question for anyone who is having this issue: is your ISP Comcast?

    Leave a comment:


  • FelipeF
    replied
    Ok, I was able to replicate this issue as well from my Xbox One X with Only The Brave. I was also having issues with the same movie on my TCL 55P607 TV as well. Guessing this is an encoding issue of some kind. I'll let the proper teams know about this, thanks.

    Leave a comment:


  • FelipeF
    replied
    I will try streaming from my Xbox tonight and see if I can replicate this. I was able to stream other UHD and HDX content this weekend with no issues at all. I'm on the Preview Alpha Skip-Ahead update as well. Are you in the preview program? If so, which level are you registered at?

    Leave a comment:


  • Cowbells
    replied
    Originally posted by Taken233 View Post
    I am also having this same issue when trying to watch ?Only The Brave?. Can you guys please fix this issue?! I can?t even watch movies that I paid for.
    I just bought only the brave and am having same issues on hdx and uhd. But sd plays when I set Xbox vudu settings to play we only. Other movies Everest for example play hdx fine. This is the first hdr 4K movie I am trying. Xbox tested 521Mbps down.

    Player 239166.6
    widget 2.0.122.70

    Xbox one x
    os version 10.0.17763.2023

    Leave a comment:


  • Cowbells
    replied
    Originally posted by FelipeF View Post
    Have you guys performed a hard reset on your Xboxes yet?

    Press the Xbox button to open the guide.
    Note Pressing the Xbox button will open the guide from any other screen on the console.

    Select Settings.
    Select Restart console.
    Select Yes to confirm.

    Yes multiple hard hard resets here. I did a refresh as well. My Xbox registers 623MBps down. I?m getting playback errors on hdx and uhd but sd works for only the brave. But Everest works great on hdx and most other movies I test.

    Im on Xbox one x on a Sony 4K hdr tv

    I did just buy only the brave uhd and am not able to get that experience. Oh in case you tell my it?s my internet speed see the attached pic as proof I just tested 512 Mbps down.

    Well forum just told me I?m not authorized to creat attachments so I guess I?m not able to show.


    Thank you.

    Leave a comment:


  • bwoodwar@gmail.com
    replied
    I'm also getting this error for the Insidious 4-pack movie set. Happens on Xbox One, Android Mobile, and Chromecast device. Other movies on my account will play fine. Is there a way to file for a refund of these movies if I'm not going to be able to view them?

    Leave a comment:


  • negles7989
    replied
    I get the playback error on the Xbox one app and also on the app on my LG tv. Get about 1 minute into the movie and then get the error

    Leave a comment:


  • K8yhill
    replied
    I?ve been having this same issue with only one of my purchased movies and I cannot figure it out!

    i have done multiple hard resets.

    Leave a comment:


  • FelipeF
    replied
    Have you guys performed a hard reset on your Xboxes yet?

    Press the Xbox button to open the guide.
    Note Pressing the Xbox button will open the guide from any other screen on the console.

    Select Settings.
    Select Restart console.
    Select Yes to confirm.

    Leave a comment:


  • Taken233
    replied
    I am also having this same issue when trying to watch ?Only The Brave?. Can you guys please fix this issue?! I can?t even watch movies that I paid for.

    Leave a comment:


  • WickedOne074
    replied
    I keep getting the same error while I am trying to watch Gladiator. Is there a way the cache for the app can be cleared?

    Leave a comment:


  • Berserker
    replied
    Strangely, the Vudu application started working normally the next day after I posted the above message. The Xbox One app seems to play all movies without any problems now.

    When it was messed up, I couldn't even continue watching the movies that I listed even if they were put on the watchlist by using another device.

    I can still pm you with all the information you asked for if you want it for future problems with the Xbox One app.

    Leave a comment:


  • DanielH
    replied
    Hello Berserker and IrateNai,

    Could you two provide me with some additional information so that we can get started trouble shooting?

    Could you send me the following in a private message:

    Xbox firmware version

    Widget version for Vudu. This should be listed in the system info menu in Vudu

    A list of content that you're experiencing this issue with.

    If the content is still listed in your watchlist, what happens when you start the movie over instead of resuming from your last timestamp.

    Could you also list the email address you used to create your Vudu account.

    Leave a comment:

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