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Xbox One Playback error Sorry, the video player has stopped working. Please try again

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  • DanielH
    replied
    This issue should be resolved with the latest app we released this week. If anyone is still encountering this problem, please let us know!

    Leave a comment:


  • DanielH
    replied
    Originally posted by joseyb80 View Post
    just checking in to see if the UHD situation was going to be fixed 100% on xbox one s/x players?
    Hi Josey,

    We're still actively working on the issue. We'll keep you posted.

    Leave a comment:


  • joseyb80
    replied
    just checking in to see if the UHD situation was going to be fixed 100% on xbox one s/x players?

    Leave a comment:


  • joseyb80
    replied
    Originally posted by DanielH View Post

    Hi Josey,

    I sent you a private message asking for some additional information. If you have any questions, please let me know.
    Just responded last night, sorry for the late replies.

    Leave a comment:


  • DanielH
    replied
    Originally posted by joseyb80 View Post
    So i called support yesterday and today and i had been having this issue recently with the UHD content not playing on my xbox one S (was working prior). The last support rep i spoke with was able to get it to work for me by having me disabled HDR10 on the xbox settings (was working fine prior but what the heck i tried it). He explained that xbox one s with Vudu UHD HDR10 is not supported?? Anyways i was testing Dark Phoenix UHD setting and while watching it, for sh*ts and giggles i went back to the settings on the xbox one s and enabled HDR10 again and then went back to vudu and continued watching the movie in UHD setting for about 20-30 minutes with no issues. I'll be testing more this weekend to watch the whole movie through but so far this got me further then it was before. Not sure on the details but i guess something changed with the way Vudu and xbox handle HDR10???
    Hi Josey,

    I sent you a private message asking for some additional information. If you have any questions, please let me know.

    Leave a comment:


  • joseyb80
    replied
    So i called support yesterday and today and i had been having this issue recently with the UHD content not playing on my xbox one S (was working prior). The last support rep i spoke with was able to get it to work for me by having me disabled HDR10 on the xbox settings (was working fine prior but what the heck i tried it). He explained that xbox one s with Vudu UHD HDR10 is not supported?? Anyways i was testing Dark Phoenix UHD setting and while watching it, for sh*ts and giggles i went back to the settings on the xbox one s and enabled HDR10 again and then went back to vudu and continued watching the movie in UHD setting for about 20-30 minutes with no issues. I'll be testing more this weekend to watch the whole movie through but so far this got me further then it was before. Not sure on the details but i guess something changed with the way Vudu and xbox handle HDR10???

    Leave a comment:


  • gibsonm21
    replied
    Hello,

    I am also experiencing this issue of a playback error while trying to play UHD content using my Xbox One X (and previously XB One S). This problem started back in Oct/Nov of '19 and still hasn't resolved itself. I have done a hard reset of the modem & Xbox, un-installed / re-installed the app and still the problem persists. The only way I can watch the UHD movies I purchased is if I force HDX. UHD plays fine for Netflix/ Amazon etc.

    I have opened a ticket through the support portal, & was directed to speak to a tier 2 agent, but when I called in, the agent suggested that somehow my projector was the culprit and is not a vudu supported device (huh?). I have been watching VUDU UHD content for 2 years on this projector until this issue started.

    -TV make and model: Epson HC 5040
    -Current Xbox software version : 10.0.18363.8131
    - Widget version: 7.4.24.70
    - Player Version: 310601.49
    -Internet Service Provider: ATT Uverse
    -A/V Receiver make and model (if applicable) Denon X6200 (also Yamaha rx-A860 until recently)

    Leave a comment:


  • DanielH
    replied
    Originally posted by Jbaunoch View Post
    -TV make and model Sharp 60p6070u
    -TV software version V0001.01.00a.J0704
    -Current Xbox software version: xbox1x: 10.0.18363.8124
    -Internet Service Provide . Xfinity
    -A/V Receiver make and model (if applicable) N/A
    -Content that is experiencing this issue.

    Video playback at any resolution. I can watch trailers without issue but not view any of my content. That includes continue watching, and start from the beginning options.

    Of note: This issue is also happening with Disney+ while Netflix, Hulu, and YouTube are seemingly unaffected. Hope this helps with troubleshooting. Still love Vudu!!
    Hi,

    Sorry for the delay in our response. Have you opened a support ticket with us as of yet? Are you still running into this issue?

    Leave a comment:


  • Jbaunoch
    replied
    -TV make and model Sharp 60p6070u
    -TV software version V0001.01.00a.J0704
    -Current Xbox software version: xbox1x: 10.0.18363.8124
    -Internet Service Provide . Xfinity
    -A/V Receiver make and model (if applicable) N/A
    -Content that is experiencing this issue.

    Video playback at any resolution. I can watch trailers without issue but not view any of my content. That includes continue watching, and start from the beginning options.

    Of note: This issue is also happening with Disney+ while Netflix, Hulu, and YouTube are seemingly unaffected. Hope this helps with troubleshooting. Still love Vudu!!

    Leave a comment:


  • shooperduper
    replied
    -TV make and model - Sony XBR-65X930E
    -Current Xbox software version - 10.0.18363.8119
    -Vudu Widget Version - 7.3.20.70
    -Internet Service Provider - Frontier Communications
    -A/V Receiver make and model (if applicable) - Pioneer VSX-90
    -Content that is experiencing this issue - It Chapter Two


    I am experiencing the same issue as others. I suspect because we mostly seem to be on Sony TVs and XBox consoles, is it possible this is a DRM database validation issue? Perhaps Vudu has somehow excluded some Sony models from being authorized as DRM compliant, (so when the app communicates with Xbox to authorize the Sony TVs there is no data that confirms the compliance of our devices)? FelipeF, could you resolve this?

    Leave a comment:


  • FelipeF
    replied
    Originally posted by sawchyn36 View Post
    Same issue here. Getting "Sorry, the video player has stopped working" from VUDU when I try to play UHD on Xbox One S. HDX works fine too if I force Vudu to play in HDX through settings. Other Apps like Netflix work fine with 4k and Atmos. I have tried hard resets on all devices and hard re-establishing HDMI links.

    Running:
    XboxOne S to -
    Marantz 7012 Receiver/Amp to -
    Epson 6040ub
    Projector
    If you are having issues with streaming on your Xbox One, please let us know the following.

    -TV make and model
    -Current Xbox software version
    -Internet Service Provider
    -A/V Receiver make and model (if applicable)
    -Content that is experiencing this issue

    Leave a comment:


  • sawchyn36
    replied
    Same issue here. Getting "Sorry, the video player has stopped working" from VUDU when I try to play UHD on Xbox One S. HDX works fine too if I force Vudu to play in HDX through settings. Other Apps like Netflix work fine with 4k and Atmos. I have tried hard resets on all devices and hard re-establishing HDMI links.

    Running:
    XboxOne S to -
    Marantz 7012 Receiver/Amp to -
    Epson 6040ub
    Projector

    Leave a comment:


  • CaseySnow
    replied
    Still unable to watch my content on Vudu app on Xbox one S console.
    Trailers and free to watch content does play. All paid content does not play and instead displays the error ?sorry , the video player has stopped working, Please try again?

    For troubleshooting I have done the following multiple times.
    router rebooted and then a hard reset
    Xbox one S has had a hard reset and several reboots
    Vudu App uninstalled and then reinstalled
    On the computer have logged into account and deleted all devices.
    Have then relogged in to Vudu on Xbox but still have same error.


    Vudu paid content will play on mobile app on phone.

    tv Sony Bravia 42?
    device Xbox one S
    internet gigabyte Fios
    Device ID 0x7e
    Hardware ID XBOX:ONES:6d68bc4bc5ba7458454c2be560e6d317
    widget version 7.3.20.70
    Player version 301442.42

    This error has been ongoing now over 3 weeks.
    please help
















    Leave a comment:


  • CaseySnow
    replied
    Issue began approximately 9/15 and is still ongoing.
    other streaming apps like Hulu, Netflix, Amazon are working just fine, as are internet speed and connectivity tests.
    Last edited by CaseySnow; 09-26-2019, 11:56 AM. Reason: Update

    Leave a comment:


  • CaseySnow
    replied
    Tv Sony Bravia
    Xbox?s hardware ID 6d68bc4bc5ba7458454c2be560e6d317
    widget version 2.0185.70
    player version 301442.42


    Have reset Xbox multiple times.
    I cleared all local data and
    uninstalled and reinstalled vudu app;
    disconnected and reconnected vudu sign in.
    Vudu works on the other xbox and on the computer, just not the Xbox one S. All owned movies tested showed same error.

    internet provider Verizon fios
    Nat open, bandwidth tested good, internet speed over 300mbs
    Last edited by CaseySnow; 09-23-2019, 03:57 PM. Reason: Typographical errors

    Leave a comment:

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