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Apple TV - Feedback and technical support

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    Originally posted by Jake View Post

    Some technical background on that if you are interested... "Dolby Vision Profile 4" (which has been Vudu's primary DV format for several years) is a backwards compatible format that will play 4K main10 (SDR) if the device does not support Dolby Vision. Some new DV-capable devices (primarily Apple TV and Sony TVs) decided not to support Profile 4, only Profile 5 (a non-backwards compatible format). We have been re-encoding our UHD catalog in Profile 5, and are over 2/3 complete. Most other non-DV devices can play Profile 4 as SDR, but until we add separate "main10" and DV P5 versions those titles will play as HDX on Apple TV.

    This is also the main reason the Apple TV 4K release took a bit longer than expected - we wanted to have enough titles available to make it a good experience for customers, yet not delay it more than necessary!
    Jake, what about HDR only titles not playing in 4K either? Same issue?

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      Originally posted by netnothing View Post

      Jake, what about HDR only titles not playing in 4K either? Same issue?
      There was a bug where if your TV supported DV but the title was only HDR10, it would not play HDR10 - a new app release just went out this evening to fix that.

      Comment


        Originally posted by Jake View Post

        There was a bug where if your TV supported DV but the title was only HDR10, it would not play HDR10 - a new app release just went out this evening to fix that.
        Jake - FWIW, the 1.1.1 update did not fix the issue with Thor Ragnarok stopping/freezing a little more than 1 minute into the movie. The occurs just after Thor starts talking and the camera zooms to showing Thor in the cage.

        As for HDR10, all of my HDR10 movies played in HDR10, verified by looking at the Sony 940's Picture Adjustment menu.

        Out of curiosity, why isn't the 940's HDR10 indicator activated? Or is that some that an TV issue?

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          Originally posted by Jake View Post

          There was a bug where if your TV supported DV but the title was only HDR10, it would not play HDR10 - a new app release just went out this evening to fix that.
          Jake - take a look at Bladerunner 2049, it?s much darker on the tvOS app versus via iTunes on the TV 4K or the 4K Android app on my Sony 940E.

          And Thor?s not freezing today.

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            Originally posted by FabianR View Post

            Jake - take a look at Bladerunner 2049, it?s much darker on the tvOS app versus via iTunes on the TV 4K or the 4K Android app on my Sony 940E.

            And Thor?s not freezing today.
            BR 2049 and Thor Dolby Vision streams have been found to have issues on Apple TV - we have pulled them so they will play HDR10 for now.

            Comment


              Originally posted by Jake View Post

              BR 2049 and Thor Dolby Vision streams have been found to have issues on Apple TV - we have pulled them so they will play HDR10 for now.
              Did you pull them for all devices or just for the Apple TV? Any idea what is wrong with them and went the DV versions will be back?

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                So I guess the Dolby Vision was pulled from Black Panther as well from the VUDU app on Apple TV 4K. Now it just shows as HDR 10

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                  Originally posted by Morac View Post

                  Did you pull them for all devices or just for the Apple TV? Any idea what is wrong with them and went the DV versions will be back?
                  Just Apple TV. We are working with Dolby to identify the issue, but no ETA yet.

                  Comment


                    Originally posted by Jake View Post

                    Just Apple TV. We are working with Dolby to identify the issue, but no ETA yet.
                    Why did you pull the HDR10 version too? Thor: Ragnarok is now just playing in 4K SDR.

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                      Originally posted by Morac View Post

                      Why did you pull the HDR10 version too? Thor: Ragnarok is now just playing in 4K SDR.
                      There was a different (but also Apple TV specific) issue that required it be re-encoded. It should be back up within a few days.

                      Comment


                        This is probably a dumb question. How do I view the spotlight or new movies to purchase on Apple TV? I have options for My Vudu, Movies On Us, Search, Settings. I scrolled through Movies on us and it seems that's exactly what it is. Are movies not available to purchase through Apple TV?

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                          Originally posted by Jordy View Post
                          Are movies not available to purchase through Apple TV?
                          That would be correct.

                          Comment


                            Originally posted by FabianR View Post

                            That would be correct.
                            Yes, we suggest (and would really like if) you purchase/rent on web, mobile web

                            Comment


                              Originally posted by Jordy View Post
                              This is probably a dumb question. How do I view the spotlight or new movies to purchase on Apple TV? I have options for My Vudu, Movies On Us, Search, Settings. I scrolled through Movies on us and it seems that's exactly what it is. Are movies not available to purchase through Apple TV?
                              This is due to the fact that Apple requires a ~30% cut of all sales made through Apple devices. By making Vudu playback only on iOS and tvOS, Vudu doesn't have to pay a commission to Apple for every sale.

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                                Any news on TV series folders and autoplay on TVoS

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