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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Apple TV - Feedback and technical support

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    Originally posted by Jake View Post

    Some technical background on that if you are interested... "Dolby Vision Profile 4" (which has been Vudu's primary DV format for several years) is a backwards compatible format that will play 4K main10 (SDR) if the device does not support Dolby Vision. Some new DV-capable devices (primarily Apple TV and Sony TVs) decided not to support Profile 4, only Profile 5 (a non-backwards compatible format). We have been re-encoding our UHD catalog in Profile 5, and are over 2/3 complete. Most other non-DV devices can play Profile 4 as SDR, but until we add separate "main10" and DV P5 versions those titles will play as HDX on Apple TV.

    This is also the main reason the Apple TV 4K release took a bit longer than expected - we wanted to have enough titles available to make it a good experience for customers, yet not delay it more than necessary!
    Jake, what about HDR only titles not playing in 4K either? Same issue?

    Comment


      Originally posted by netnothing View Post

      Jake, what about HDR only titles not playing in 4K either? Same issue?
      There was a bug where if your TV supported DV but the title was only HDR10, it would not play HDR10 - a new app release just went out this evening to fix that.

      Comment


        Originally posted by Jake View Post

        There was a bug where if your TV supported DV but the title was only HDR10, it would not play HDR10 - a new app release just went out this evening to fix that.
        Jake - FWIW, the 1.1.1 update did not fix the issue with Thor Ragnarok stopping/freezing a little more than 1 minute into the movie. The occurs just after Thor starts talking and the camera zooms to showing Thor in the cage.

        As for HDR10, all of my HDR10 movies played in HDR10, verified by looking at the Sony 940's Picture Adjustment menu.

        Out of curiosity, why isn't the 940's HDR10 indicator activated? Or is that some that an TV issue?

        Comment


          Originally posted by Jake View Post

          There was a bug where if your TV supported DV but the title was only HDR10, it would not play HDR10 - a new app release just went out this evening to fix that.
          Jake - take a look at Bladerunner 2049, it?s much darker on the tvOS app versus via iTunes on the TV 4K or the 4K Android app on my Sony 940E.

          And Thor?s not freezing today.

          Comment


            Originally posted by FabianR View Post

            Jake - take a look at Bladerunner 2049, it?s much darker on the tvOS app versus via iTunes on the TV 4K or the 4K Android app on my Sony 940E.

            And Thor?s not freezing today.
            BR 2049 and Thor Dolby Vision streams have been found to have issues on Apple TV - we have pulled them so they will play HDR10 for now.

            Comment


              Originally posted by Jake View Post

              BR 2049 and Thor Dolby Vision streams have been found to have issues on Apple TV - we have pulled them so they will play HDR10 for now.
              Did you pull them for all devices or just for the Apple TV? Any idea what is wrong with them and went the DV versions will be back?

              Comment


                So I guess the Dolby Vision was pulled from Black Panther as well from the VUDU app on Apple TV 4K. Now it just shows as HDR 10

                Comment


                  Originally posted by Morac View Post

                  Did you pull them for all devices or just for the Apple TV? Any idea what is wrong with them and went the DV versions will be back?
                  Just Apple TV. We are working with Dolby to identify the issue, but no ETA yet.

                  Comment


                    Originally posted by Jake View Post

                    Just Apple TV. We are working with Dolby to identify the issue, but no ETA yet.
                    Why did you pull the HDR10 version too? Thor: Ragnarok is now just playing in 4K SDR.

                    Comment


                      Originally posted by Morac View Post

                      Why did you pull the HDR10 version too? Thor: Ragnarok is now just playing in 4K SDR.
                      There was a different (but also Apple TV specific) issue that required it be re-encoded. It should be back up within a few days.

                      Comment


                        This is probably a dumb question. How do I view the spotlight or new movies to purchase on Apple TV? I have options for My Vudu, Movies On Us, Search, Settings. I scrolled through Movies on us and it seems that's exactly what it is. Are movies not available to purchase through Apple TV?

                        Comment


                          Originally posted by Jordy View Post
                          Are movies not available to purchase through Apple TV?
                          That would be correct.

                          Comment


                            Originally posted by FabianR View Post

                            That would be correct.
                            Yes, we suggest (and would really like if) you purchase/rent on web, mobile web

                            Comment


                              Originally posted by Jordy View Post
                              This is probably a dumb question. How do I view the spotlight or new movies to purchase on Apple TV? I have options for My Vudu, Movies On Us, Search, Settings. I scrolled through Movies on us and it seems that's exactly what it is. Are movies not available to purchase through Apple TV?
                              This is due to the fact that Apple requires a ~30% cut of all sales made through Apple devices. By making Vudu playback only on iOS and tvOS, Vudu doesn't have to pay a commission to Apple for every sale.

                              Comment


                                Any news on TV series folders and autoplay on TVoS

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