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Apple TV - Feedback and technical support

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    Happens regardless of how connected. The other folks reporting it on AVS Forum report same experience with the ?Free? programs.

    I just heard back from support. They apologize that I am not able to hear audio on my device. Do they even read the replies to their questions? If the audio is out of sync, how would I not be able to hear it? I have to hear it yes to know its out of sync?

    It is easily reproducible.

    Thanks for looking into it. Its not just me......

    Case number: 181101-000079

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      We haven't been able to replicate this in-house so far. We are still investigating.

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        It is reported on AVS Forum by others. I'm not 100 percent sure but I think VUDU level 1 support finally figured it out enough that they forwarded it up the food chain.

        The opening commercials play fine. Which makes sense there's no audio from the selected program playing yet. It is the commercial breaks during the program where this symptom shows up. The program video stops as it should because the commercial's video takes over. The program's audio does not. Audio keeps on rolling. Some times the effect is humorous as the laugh track from the TV Show will play in the middle of Century Link's "They wouldn't do that"

        Edit: Glad to capture it if needed.

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          This is an issue with AppleTV 12.1 and out latest app build from the App Store. We are now focusing on resolving this issue with an app update sometime soon, no ETA.

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            Glad its being addressed. I've had it before this latest FW though. Thanks for the f/u and follow through.

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              And no further word from VUDU. Didn?t expect something right away. But its been some weeks now......

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                Nothing.....

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                  We gonna hit 2019 before VUDU gets the ATV App straightened out?

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                    Originally posted by Johnson-from-Arizona View Post
                    We gonna hit 2019 before VUDU gets the ATV App straightened out?
                    I feel like we're not asking for much.

                    - Add the binge watching feature
                    - Bundle the seasons like they've been before.
                    - For the love of god, please make it stick with the way we want to order our films/series. I hate constantly having to choose A-Z
                    - Have images with the chapters. I don't know where certain scenes are by just numbers

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                      Is search working yet?

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                        Looks like my prediction is correct. Will be 2019 before the Apple TV VUDU app is up to snuff.....

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                          Why doesn't the 'search' function work? I have to factory reset my Apple TV in order for it to work again, and then it only works for a day or so. Very frustrating.
                          ​​​​

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                            Hello, is there any chance that parental controls will be added to vudu appletv app? It?s on the iPhone app. Thanks

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                              Just in case you weren't aware, the issue of video pausing when selecting the Action Menu, on a Sony Android TV, to make Picture Adjustments on VUDU tvOS app has been fixed with the recent VUDU tvOS app update. This also applies to the VUDU Android TV app.

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                                Originally posted by xxxsdesdexxx View Post
                                My Vudu library on AppleTV 4K never loads, and I think has something to do with the number of movies I have. Please fix this so that I am able to use Vudu through AppleTV 4K. I'm sure that there are many others in the same boat as me.
                                Jake FelipeF JeffreyVUDU This is still an ongoing problem for me. Vudu is not usable on Apple Tv 4k for me. The My Movies section never ever loads. I am logged in and I have tried logging out, rebooting, uninstalling, factory reset and it still doesn't work. On other forums, people say that this is common for people with large libraries. Can Vudu get this fixed?

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                                Working...