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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Apple TV - Feedback and technical support

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  • The ill Jedi
    replied
    Re: Apple TV - Feedback and technical support

    Another thing I've found in using the app, Special Features/Extras are there when you click on a movie, but if you try to play them you get an error saying content is not available.

    Leave a comment:


  • Benson
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by GaryLaPointe View Post

    An option to preload (pre-download) a movie or two would be great for people with slow connections. The AppleTV has 32GB - 64GB of storage, it'd be great to click download and keep one or two on the device (I have friends up north that only have 1Mbps speed!).
    The current Apple TV (4th generation) doesn't support local storage; it only supports as little as 500KB for local persistent data. The space 32G/64GB are for App installation which are also limited to 200MB. Hope the next gen Apple TV can unlock the limit of local storage usage.

    Leave a comment:


  • GaryLaPointe
    replied
    Re: Apple TV - Feedback and technical support

    LOVE IT! Thank you!

    Need help with rentals, I'd like to see the number of days left on the screen with them (same for mobile app).

    Really would like also like RENTALS as a menu option on the left (same for mobile app).
    Make it easier to see my rentals and I might rent more from the web, if it's inconvenient to play them I'm not sure why I'd bother to rent them?


    Would love integration with the TV app ("up next" especially!).

    I agree with some of the comments on real estate, give me an extra column of movies.


    An option to preload (pre-download) a movie or two would be great for people with slow connections. The AppleTV has 32GB - 64GB of storage, it'd be great to click download and keep one or two on the device (I have friends up north that only have 1Mbps speed!).

    Leave a comment:


  • WordMasterRice
    replied
    Re: Apple TV - Feedback and technical support

    I also have the issue with sound obviously as everyone else. Infuse is another app on the Apple TV that does support DolbyDigital+ along with TrueHD and DTS-MA so it's definitely possible.

    Another request I have is chapter support. I use chapters a lot and they are available on the swipe down menu in most apps but nothing in the Vudu app.

    Leave a comment:


  • Brett
    replied
    Re: Apple TV - Feedback and technical support

    So now that I have had time to actually use the app, there are a few suggestions I would like to provide.
    1. Group TV shows together. I have a LOT of TV shows and it is a big pain to scroll around and find what I am looking for.
    2. Up next should include the next episode after I have completed a show in a TV series.
    3. It would be SOOO cool if you could add the episode to up next if I have a season pass and a new episode is released.
    4. Search does not work for me either. I have a logitech remote, so I am not using the official apple remote. It just clicks and the button on screen presses down, but nothing actually happens.
    5. More sorting options would be great, but the main ones are there.
    6. Un-group the movie bundles. But this is a bigger Vudu issue and not just apple TV. I hate having movies in the bundle... I basically need movies and TV to be exactly opposite on bundling.
    7. Sound is not right, but you have identified an issue and I am looking forward to the fix!


    Thank you to all who worked on this app! It is such a good starting point.

    Leave a comment:


  • RollTide1017
    replied
    Re: Apple TV - Feedback and technical support

    Love the app, just a few things I thought I'd mention.

    As others have pointed out, something weird is happening with the audio on some movies. It has this strange echo and sounds muffled at the same time, almost like it is a low quality mp3. This doesn't happen on all my movies. I check about 10 or 12 movies and think I noticed a pattern. Audio sounded fine on The Force Awakens, Up, Life of Pi and Rogue One. Everything else I tired was messed up.

    What I noticed was that anything that had the audio listed in the details as "Dolby Digital Plus 5.1" would have the problem. Movies listed as "Dolby Digital Plus" or "Dolby Digital 5.1" would sound fine.


    Also, I'm not sure if it is just in my mind or not, but the video quality doesn't look as good as HDX normally looks IMO. I don't think it is my bandwidth because I can watch UHD movies on Vudu just fine through my Roku TV app and iTunes movies on the AppleTV look better as well. Seems like HDX just never kicks in all the way through the ATV Vudu app.

    Leave a comment:


  • Cranston37
    replied
    Re: Apple TV - Feedback and technical support

    Search works just fine for me...

    I might as well list my most wanted feature of Vudu, and it could be said for it on any device really... the option to "resume play" or "play from beginning" when I start a movie. You can do it through Watchlist after all...

    Leave a comment:


  • brianp6621
    replied
    Re: Apple TV - Feedback and technical support

    I can confirm that search does not work. It doesn't appear to do anything when you click letters.

    Leave a comment:


  • Andy21
    replied
    Re: Apple TV - Feedback and technical support

    I would like to see the ability to allow a user to quickly choose to either resume or start from the beginning a movie that was previously being watched but not finished.

    Leave a comment:


  • Jake
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by quackman View Post
    The two biggest fixes needed in my opinion:

    1) Enable Dolby Digital Plus. The sound is not nearly as good using this app compared to the Vudu app on my Tivo. Plus when using the Dolby Atmos test videos on Vudu, it will play with Atmos on the Tivo app, but stays at Dolby Digital only when playing it on the Apple TV app.
    For this, we have identified an issue with DD+ audio and will be fixing it ASAP. But you won't see DD+ or Atmos on a receiver since the Apple TV player (not controllable by apps) always decodes to PCM and either outputs the PCM or re-encodes to DD.

    Leave a comment:


  • quackman
    replied
    Re: Apple TV - Feedback and technical support

    The two biggest fixes needed in my opinion:

    1) Enable Dolby Digital Plus. The sound is not nearly as good using this app compared to the Vudu app on my Tivo. Plus when using the Dolby Atmos test videos on Vudu, it will play with Atmos on the Tivo app, but stays at Dolby Digital only when playing it on the Apple TV app.

    2) The search function does not work. I haven't heard anyone else confirm that yet. But every time I try it, the selected letters and numbers don't show up in the Search box. This is obviously a very important feature when you have a lot of movies like me!

    Leave a comment:


  • JeffreyVUDU
    replied
    Re: Apple TV - Feedback and technical support

    Thanks all for the feedback! Many fixes and features are on the to-do list and we hope to get these out as soon as possible.

    A few quick notes:
    1) Don't forget to put the Vudu app to the Top Shelf for even faster access to Watchlist content
    2) Quality of stream is first determined by your Apple TV's device settings, and for most, that should mean HDX. If your network bandwidth has issues, the stream may downgrade automatically until you get more speed. In some very rare cases, we may only have an SD-quality stream, but we're working on that as top priority.
    3) We think it'd be great to integrate with TV app too

    Leave a comment:


  • Dave36
    replied
    Re: Apple TV - Feedback and technical support

    I have an Apple TV (4th Gen) and have been using the Vudu app for a few days. Is there a way to know in which quality (HDX or SD) the video is streaming at besides just judging by the image quality visually? Also is there going to be a TV marathon feature in the Watch List and quality status indicator in a future update?

    Leave a comment:


  • prometheus242
    replied
    Re: Apple TV - Feedback and technical support

    Happy to finally see this option...parental controls would be a plus

    Leave a comment:


  • quackman
    replied
    Re: Apple TV - Feedback and technical support

    I also can't get the Search function to work. Anyone else have this issue?

    Leave a comment:

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