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Android TV - Feedback and technical support

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    Originally posted by johnboy View Post
    I have the latest Sony software update for my A1E which deleted the other older vudu app and the latest update for this android app and it still kicks into screensaver mode at times....I was just watching Gotti HDX and it went into chromecast screensaver mode 6 minutes into watching the movie....Maybe the app didn't like the movie,lol but this should of been fixed by now....I have no buffering issues just the darn screensaver kick in....
    Can you please give me the current Vudu app version and software/firmware version on your Sony TV.

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      Originally posted by FelipeF View Post

      Can you please give me the current Vudu app version and software/firmware version on your Sony TV.
      Vudu app Build version 4.2.52.11.0309_24_1 Sony A1E software PKG6.5629.0177NAA

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        Deleted
        Last edited by gambitace7; 09-24-2018, 06:38 AM. Reason: Figured it out

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          Originally posted by johnboy View Post

          Vudu app Build version 4.2.52.11.0309_24_1 Sony A1E software PKG6.5629.0177NAA
          Im on your latest build after 309 and I still get the blank black screen then to chromecast screensaver while watching Sicario UHD DV 20 min. into the movie....I have uverse 1 gig internet and Neftlix and Amazon DV never does this ,only vudu?.I thought this is the official build or are we still in beta?

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            On my xbr55x930e sony 4k tv the physical pause button on my remote doesn't always respond. Its buggy only on the vudu app. And my firmware and app is up to date. So I have to resort to clicking ok on the onscreen pause button. Please fix I've still had this issue after recent update.

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              Give us back the official vudu layout user interface like roku. This is still the beta user interface.

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                Just in case you haven't heard or seen the update message on your TVs, there's a new Android TV software update coming soon...

                https://www.sony.com/electronics/sup...icles/00203663

                Comment


                  Originally posted by FabianR View Post
                  Just in case you haven't heard or seen the update message on your TVs, there's a new Android TV software update coming soon...

                  https://www.sony.com/electronics/sup...icles/00203663
                  I think Vudu is compatible with Android Oreo. At least I would hope so.

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                    JeffreyVUDUJake After the Oreo update on my X930e. The Vudu app will pause if you press the action menu to bring up the picture settings while DV is playing. Once it pauses you can?t make adjustments to the DV picture, because it goes out of DV mode. Please fix. Thank you.

                    Comment


                      Originally posted by JakeS550 View Post
                      JeffreyVUDUJake After the Oreo update on my X930e. The Vudu app will pause if you press the action menu to bring up the picture settings while DV is playing. Once it pauses you can?t make adjustments to the DV picture, because it goes out of DV mode. Please fix. Thank you.
                      Also on the oreo 8 update vudu or sony moved the app from Apps (video) which is native 24hz to plain Apps which is 60hz pulldown...Please have Sony put the app back in the Apps (video) category like it was prior...Netflix and Amazon,Google Play are all in the Apps (video) setting with native framerate....thanks

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                        JeffreyVUDUJake It's always been my understanding that once you're in Dolby Vision, on my X940E, you cannot change the Picture Mode (Picture Adjustments), as it's in Dolby Vision "mode". To me, VUDU is giving the viewer the false assumption that you can change that setting, but you really can't, as Dolby Vision is its own setting.

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                          Originally posted by FabianR View Post
                          JeffreyVUDUJake It's always been my understanding that once you're in Dolby Vision, on my X940E, you cannot change the Picture Mode (Picture Adjustments), as it's in Dolby Vision "mode". To me, VUDU is giving the viewer the false assumption that you can change that setting, but you really can't, as Dolby Vision is its own setting.
                          You can change it the same way you change any other picture mode (Sports, Cinema, custom, etc). The only difference between the Dolby Vision mode and other modes, is it only had a HDR setting. Other modes keep separate SDR and HDR settings, so each mode actually has 2 separate settings. The Dolby Vision mode has one.

                          As such if you want to change the Dolby Vision mode you can load another app that supports it and change it there. At least until Vudu fixes the issue.

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                            Is there any update on if/when the Android TV version of the app will get a binge mode so that it will auto play the next episode in the series instead of manually having to select it?

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                              Can you update the vudu android tv app to keep track of free movies and tv in the watchlist like on roku version.

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                                I have the 2016 Sony Bravia XBR75X040D model. I cannot figure out why I also cannot update the VUDU app to utilize UHD content that i have faithfully put in my account. In Google Play, it keeps saying that my TV is a 2015 model, but it is not. That could be part of the problem, but what can I do to fix this? I hope someone can chime in and explain why and how to update this. It's very annoying that i have called and all I ever got was yours is a 2015 model. Funny how the box it came in says it is 2016 as well as Sony. Please help!!!

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