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Android TV - Feedback and technical support

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    #46
    works good on my Sony 900e, picture was a little darker than normal but it did play in hdr, brightness and contrast were maxed so I had to turn up the black level setting a tad to brighten it up.. And word on 2015 Sony tv's? I have a 850c in my living room and would be nice not to have to turn on my Sony blu-Ray player when I want to watch 4K vudu.. Both tv's run android 7 so I don't see why it would be an issue.. Anyone have advice on side loading? I only know how to do it after rooting the os, I've tried Es file explorer also, backing the app up to USB and then moving it to my 850c.. It will install, but no icon shows up any place so I'm not able to open the app

    Comment


      #47
      Jake Any technical explanation on why the new Android app when viewing UHD DV titles looks 10x better than the ATV Vudu app viewing the same movie? Is this back to the issues Dolby has been having with DV over HDMI? Note I'm on a 930e....and the built in app makes all my Vudu UHD DV titles looks like brand new movies!!

      Comment


        #48
        Originally posted by netnothing View Post
        Jake Any technical explanation on why the new Android app when viewing UHD DV titles looks 10x better than the ATV Vudu app viewing the same movie? Is this back to the issues Dolby has been having with DV over HDMI? Note I'm on a 930e....and the built in app makes all my Vudu UHD DV titles looks like brand new movies!!
        I haven?t noticed the ATV app looking worse that the Android app on my X930e. I did notice that for some odd reason, if I had the picture settings on the HDMI input for my ATV set to ?auto (24)? that the TV would switch out of Dolby Vision mode to regular HDR Cinema Home mode after briefly starting in DV mode. Disabling the auto picture feature fixed that for me. My ATV is set to 4K DV with frame and HDR matching on.

        Comment


          #49
          Originally posted by netnothing View Post
          Jake Any technical explanation on why the new Android app when viewing UHD DV titles looks 10x better than the ATV Vudu app viewing the same movie? Is this back to the issues Dolby has been having with DV over HDMI? Note I'm on a 930e....and the built in app makes all my Vudu UHD DV titles looks like brand new movies!!
          i ran multiple tests on my 65x930e. I ran three different movies on the Vudu app for the TV, Apple TV, and my Xbox one x. I also played them on the movie app for the Apple TV. All picture setting were the same except for the Xbox was not in Dolby Vision. The Vudu app on the TV definitely was brighter and had more pop to the picture. I?m wondering if the issue is HDR/DV over hdmi? Even compared the movie Bright from Netflix and it too was also brighter and had more pop than the Xbox or Apple TV. It almost seams like there was a lens filter on the picture from the Apple TV for both the Vudu app and the ATV. I just bought brand new HDMI cables from BB and all the settings are good.

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            #50
            Loaded the new beta VUDU app on me Sony XBR-65A1E watched The Great Wall which looked great in Dolby Vision, but the constant buffering was problematic. My A1E is using a 200Mbps wired connection.....Hopefully this will get fixed in the next update....

            Comment


              #51
              Originally posted by johnboy View Post
              Was using the beta app on tv....Movie just stopped, no buffering and kicked tv into the screensaver mode.
              Had the same thing happen while watch Thor Ragnarok.

              Comment


                #52
                JeffreyVUDUJake My post must have been deleted when the forums went down earlier. The Vudu beta does not work for the 2016 Sonys. Google Play says my 850d is incompatible with the app. GP also recognizes my TV as 2015 Sony Bravia, despite it being the 2016 model year. Thank you

                Comment


                  #53
                  Originally posted by louie455 View Post

                  I?m glad someone else is experiencing the same issues with the D series Sony 4k?s. Hopefully somone on the development team will see this and help to resolve the issue.
                  I have a Sony 2016 D series model and have encountered the same issue. It shows as a 2015 model in Google Play.

                  Comment


                    #54
                    Originally posted by Mark97564 View Post
                    works good on my Sony 900e, picture was a little darker than normal but it did play in hdr, brightness and contrast were maxed so I had to turn up the black level setting a tad to brighten it up.. And word on 2015 Sony tv's? I have a 850c in my living room and would be nice not to have to turn on my Sony blu-Ray player when I want to watch 4K vudu.. Both tv's run android 7 so I don't see why it would be an issue.. Anyone have advice on side loading? I only know how to do it after rooting the os, I've tried Es file explorer also, backing the app up to USB and then moving it to my 850c.. It will install, but no icon shows up any place so I'm not able to open the app
                    I had the same problem with the image being to dark so I turned the advanced contrast enhancer to high. Normally I prefer to use as little processing as possible but it was a positive improvement in my case.

                    Comment


                      #55
                      Originally posted by Jake View Post

                      This is one of the top issues (occasional buffering on otherwise good connection) that will be fixed in the next release (hopefully mid May) and why this is considered a "beta".
                      When I check the app using display it's showing 4 bars on a UHD DV title, it will run for a while then buffer, go the the title screen with the spinning circles.... I'm on a 250Mbps Xfinity internet using a direct connection from the modem to the Sony XBR65-A1E using a CERTIFIED: Mediabridge Cat6 Ethernet cable with CM Grade PVC Jacket is UL Listed, complies with TIA/EIA 568B.2 and adheres to ISO/IEC 11801. APPLICATIONS: High bandwidth of up to 550 MHz guarantees high-speed data transfer for server applications, cloud computing, video surveillance and online high definition video streaming. When it buffers I find that I have to go back to the Title Name Screen and click Watch UHD again to get it to work....when it starts it showing 4 bars....I have yet to be able to watch a movie a UHD DV title without it stopping at least every 10 minutes very problematic......

                      Comment


                        #56
                        Originally posted by JeffreyVUDU View Post
                        Updated 5/3/2018

                        Vudu is on Android TV!
                        Please use this thread to share (constructive) feedback, report previously un-identified bugs, and raise other technical issues.

                        For help with accounts, titles, and other non-Android TV issues, please reach out to support@vudu.com or @vudusupport on Twitter.

                        Vudu for Android TV is currently available on:
                        • Xiaomi Mibox
                        • Nvidia SHIELD
                        • Sony 2018 TVs
                        • [Limited Beta] Sony 2016-2017 TVs*
                        *We are opening up the Vudu Android TV app to Sony 2016 & 2017 TVs as a limited time beta.
                        With this new app users will receive the Android TV experience as well as the ability to purchase and stream 4K UHD content in HDR10 or Dolby Vision ( on 4K HDR models)

                        To participate, visit the Google Play Store on your Sony TV and install the Vudu app (version 4.1.37 or later).
                        https://play.google.com/store/apps/d...ablet&hl=en_US

                        Installing the Vudu Android TV 4K app will increment the number of devices activated to your account and count against your devices limit. You can deactivate existing Vudu app or the new Android TV 4K app at any time on your Manage Devices page.

                        Please note that during this beta we welcome and encourage your feedback within this forum thread, but cannot offer customer support for issues encountered.

                        Hello,

                        I just looked at my TV to see if Vudu is updated and/or update it. I can't seem to do it. I Sony is an Android TV. I opened Google Play Store, and amazingly enough, Vudu isn't offered. FandangoNOW, YouTube, and other "movie/TV players" are available but not Vudu. The funny thing is, Vudu is available on my TV, and I watch it, but it won't play in 4K like I would expect. I finally found Vudu in the TV system settings under "apps," but there is no way to uninstall it, reinstall it or updated it.

                        To start, my TV info is as follows:

                        Model: XBR65X93D

                        Resolution: 4K Android TV

                        Software version: PKG5.381.0167NAB

                        Vudu info:

                        Version 3.1.0 (revision 165531)

                        Do you know how to get this version updated when Google Play Store doesn't even offer Vudu? Can you forward this info to anyone that can get it to work/update? FandangoNOW just updated today via Google Play Store, and finally plays UHD HDR beautifully. I much prefer Vudu. I do have a Roku Premier with Vudu that plays 4K, and it looks good, but surprisingly enough, when I play 4K movies on the TV itself, it looks so much better. Please look into this and get your app to update, or get Sony to update it if you can. Thanks for your time.

                        Sincerely,

                        Tim Gunter

                        Comment


                          #57
                          This is the version. It should show ?this app is compatible with your device? and if you tap that it should show your TV.

                          https://play.google.com/store/apps/d...wnloaderTablet

                          Comment


                            #58
                            Originally posted by Jake View Post

                            That's odd - so to ask/summarize - you were casting to you Sony TV vs running the Android TV app? (totally different code base). And it wasn't "buffering", etc but kicked you out to the Chromecast screen and you had to restart? As I mentioned, using the Android TV app is actually completely different from the cast app - eventually I would think the native app will give the best experience.

                            As far as the 2 apps - basically... the Sony TV app has been a "native" non-Android TV app built into the TV. Vudu is moving to a full Android TV app that will allow more frequent updates and features, but there will be an overlap where both the old and new app are present.
                            Jake, does that mean you are going to replace the "native" Vudu app on Sony TV"s with the new one? Does that require Sony to update our TV's our you able to do that without getting Sony involved and save time?

                            Comment


                              #59
                              Originally posted by Morac View Post
                              This is the version. It should show ?this app is compatible with your device? and if you tap that it should show your TV.

                              https://play.google.com/store/apps/d...wnloaderTablet
                              For some reason, that didn't work. When I clicked the link, it showed "installed," but it isn't. At least not the updated version.

                              Comment


                                #60
                                Originally posted by Subzero7 View Post

                                For some reason, that didn't work. When I clicked the link, it showed "installed," but it isn't. At least not the updated version.
                                I had to click that link then on my TV go to google play and search for the app to install it. Then there will be 2 VUDU apps on your android TV.

                                Comment

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