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Android TV - Feedback and technical support

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    #91
    Originally posted by jwstegbauer View Post
    Just redeemed the digital code from the New 4K Ultra HD The Matrix Disc and I'm more than a little perturbed that it only came through as HDX instead of UHD with Dolby Vision on VUDU.....Jake what's up with this.....very problematic for consumers.....either it's WB or Movies Anywhere or VUDU that didn't give us the proper code for 4K UHD.....
    It's Vudu that doesn't have this title in 4K. Always check the 4K sheet at: http://4ksheet.com

    Vudu slacking on 4K titles so always best to know where to redeem. In this case you should have redeemed at MA to get 4K rights.

    Comment


      #92
      Originally posted by soaptrail View Post

      Agreed as well it is worse since the update on the 23rd. I watched Man of Steel and Ninjago and both have lots of buffer errors that it could not recover from.

      Jake, when I resume a movie a 3 second rewind would be awesome. When it stops in the middle of dialogue a step back would be ideal even if I stop the movie.
      We should have another release out this week. Thanks for the feedback. We'll be continuously tweaking/adjusting as quickly and frequently as possible going ahead.

      Comment


        #93
        Originally posted by JeffreyVUDU View Post

        We should have another release out this week. Thanks for the feedback. We'll be continuously tweaking/adjusting as quickly and frequently as possible going ahead.
        Thanks for the update. I see you guys also have HDR on the Sony x700 BD player so now I have 2 ways to get your 4K + HDR movies and I can validate that any errors I get are or are not caused by my router/internet connection.

        You guys are doing great.

        Comment


          #94
          Originally posted by jwstegbauer View Post
          Any word on when these titles will be update to the new profile.....
          VUDU titles listed as DOLBY VISION that WILL NOT flag as DOLBY VISION checked using the A1E Picture adjustments to verify DOLBY VISION....(Titles using DOLBY VISION Profile 4)
          BATTLESHIP
          EVEREST
          GHOST IN THE SHELL
          GUARDIANS OF THE GALAXY VOL.2
          HACKSAW RIDGE
          JACK REACHER NEVER GO BACK
          MAD MAX: FURY ROAD
          OBLIVION
          THE HANGOVER (Theatrical)
          THE HUNTSMAN: WINTERS WAR (EXTENDED EDITION)
          TRANSFORMERS: THE LAST KNIGHT
          STAR TREK BEYOND
          Bumping this quote.....if there is any latest news on these titles as well as Gladiator and Grease Dolby Vision support...Thanks.

          Comment


            #95
            Anyone else notice that the picture quality seems better/sharper on the android app versus the one that is preinstalled on the TV?

            Comment


              #96
              Originally posted by Oh Heck View Post
              Anyone else notice that the picture quality seems better/sharper on the android app versus the one that is preinstalled on the TV?
              That would be 4K/hdr

              Comment


                #97
                Originally posted by JakeS550 View Post

                That would be 4K/hdr

                I should have elaborated more. No, I was referring to the HDX as viewed on the android app.

                Comment


                  #98
                  I just saw that there was a Beta version for older Sony TVs but I can't seem to be able to find and load up that version. Nothing comes up in the Sony TV Google Play search for vudu. I only have the vudu app that Sony has loaded and can't seem to force it to update. How do I try to get the Beta version so I can play video in UHD?

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                    #99
                    Originally posted by NavyMojo View Post
                    I just saw that there was a Beta version for older Sony TVs but I can't seem to be able to find and load up that version. Nothing comes up in the Sony TV Google Play search for vudu. I only have the vudu app that Sony has loaded and can't seem to force it to update. How do I try to get the Beta version so I can play video in UHD?
                    Click the link in the first post from a PC and tell google play to install on your TV device. Then it will work.

                    Comment


                      Originally posted by soaptrail View Post

                      I had to click that link then on my TV go to google play and search for the app to install it. Then there will be 2 VUDU apps on your android TV.
                      soaptrail I went to Google Play on my TV, and Vudu wasn't in there. So I wrote to Vudu Support directly, and here is the response I got:
                      "Hello Tim,
                      Thank you for contacting Vudu Customer Care. Unfortunately, at the moment we have not release the update to 4.1.37 on some devices. I do apologize the inconvenience this may cause. If you have any further questions please refer to our technicians on the Forum below:


                      https://forum.vudu.com/forum/technic...hnical-support
                      If you have any further question or need additional assistance please feel free to contact us at the number or email below. "

                      Of course, the link just leads back to this forum.

                      Comment


                        Originally posted by Subzero7 View Post

                        soaptrail I went to Google Play on my TV, and Vudu wasn't in there. So I wrote to Vudu Support directly, and here is the response I got:
                        "Hello Tim,
                        Thank you for contacting Vudu Customer Care. Unfortunately, at the moment we have not release the update to 4.1.37 on some devices. I do apologize the inconvenience this may cause. If you have any further questions please refer to our technicians on the Forum below:


                        https://forum.vudu.com/forum/technic...hnical-support
                        If you have any further question or need additional assistance please feel free to contact us at the number or email below. "

                        Of course, the link just leads back to this forum.
                        clicking the google play link from a PC in the first post is what worked for me. Then it will tell you if your devices are compatible.

                        Comment


                          Originally posted by soaptrail View Post

                          clicking the google play link from a PC in the first post is what worked for me. Then it will tell you if your devices are compatible.
                          Yeah, I followed that link on my PC (from earlier), and when the VUDU app page came up, and that I saw was "installed." But that's talking about my phone, When I click on the "installed" button it comes up with other choices, but my Sony TV shows grayed out with an error saying it's not compatible. Makes no sense. But here's the REALLY weird thing; when I open Vudu on my phone (Samsung S8), and "cast" a 4K title to my TV, suddenly Vudu on the TV comes up, it plays in 4K, and the correct audio. Really weird.

                          Comment


                            Originally posted by soaptrail View Post

                            clicking the google play link from a PC in the first post is what worked for me. Then it will tell you if your devices are compatible.
                            Worked great for me, I clicked on that Link and it Installed it on my Sony 65X900E UHD TV. It did keep the older app, so I guess I have to delete that one. My only regret is that I didn't do this long ago. Thanks anyway ALC

                            Comment


                              Originally posted by soaptrail View Post

                              Thanks for the update. I see you guys also have HDR on the Sony x700 BD player so now I have 2 ways to get your 4K + HDR movies and I can validate that any errors I get are or are not caused by my router/internet connection.

                              You guys are doing great.
                              Well I hope one of them is Hard Wired, and you have plenty of Bandwidth. I know Vudu says all you need is 11+Mbps, but in my experience it's more like 50+Mbps. I have a Fiber Feed Switch with 75Mbps Symmetrical, Hard Wired straight to my Sony UHDTV with no Buffering problems.

                              Comment


                                Originally posted by soaptrail View Post

                                Click the link in the first post from a PC and tell google play to install on your TV device. Then it will work.
                                OK thanks! Unfortunately, my TV does not show up as available for that yet. I thought I had a 2016 TV but it is a 2015.

                                Comment

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