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Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Android TV - Feedback and technical support

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  • FabianR
    replied
    OT - The Disney+ app is now available on the Google Play store.

    Leave a comment:


  • Nocular
    replied
    I'd just like a better User Interface for the android tv app. Like how it was before the 4k beta. Which it still looks like beta and not official like the roku app or other devices.

    Leave a comment:


  • EddrickTheGreat
    replied
    My Sony x900e kicks into screensaver during vudu every time. Tv and app are both updated latest versions . Not having this issue with any other streaming apps. Any advice? Going crazy

    Leave a comment:


  • johnboy
    replied
    Im still seeing my vudu app on my Sony A1E kick out to google screensaver after certain amount of time.....I have latest vudu app version and Sony latest tv firmware from 7/2/19

    Leave a comment:


  • FabianR
    replied
    FYI... Sony's released a new version of the firmware (v6.6510) for the Series E.

    https://www.sony.com/electronics/sup...loads/00016128

    Leave a comment:


  • Castaa
    replied
    I have a RCA RPJ129 Projector with an included built in Android TV (Amlogic s905 SoC, running Android 7.1). I'm able to run the Android TV version of the Vudu app (version: 5.0.121). I'm able to login and use the app but any HDX quality playback immediately fails due to a playback error. SD quality videos will play without issue. Sadly there's no way to force HDX quality to SD.

    (The standard Vudu app does not run at all. Crashes immediately upon start up.)

    Update: I think I determined the issue with my device and that it lacks Google's Widevine Security Level 1 support. Only supports level 3. This would explain SD only playing but not HDX quality.

    Is there a way to force HDX content to play on the app in SD mode?

    Leave a comment:


  • FabianR
    replied
    Originally posted by seph13 View Post
    Seems to be fixed in the latest update
    What's the version #?

    Leave a comment:


  • soaptrail
    replied
    Originally posted by seph13 View Post
    Seems to be fixed in the latest update
    Yes I May 8th update fixed my Sony 930e TV. I get DD+ again, thank you Vudu!

    Leave a comment:


  • seph13
    replied
    Seems to be fixed in the latest update

    Leave a comment:


  • spritar
    replied
    I have been trying to work with Vudu support to get an answer on this issue for the past 2 days with no success. I finally found this thread last night. I can't even get Vudu support to admit that there is a problem with the App and a timeframe on when it will be fixed. Has anyone else had any luck finding out when an updated app will be available so I can watch the UHD or even HDX movies on Vudu with the correct sound?

    Leave a comment:


  • soaptrail
    replied
    Originally posted by FabianR View Post
    Accord to Sony, VUDU?s working on a new app...
    Erin (Moderator) (Sony PSA)
    Hi Fabianr,

    We are sorry for the inconvenience this caused you. This issue is not caused by the firmware update released for the TV. VUDU is also updating their app. Rest assured that we are working with VUDU to address the issue.

    Sincerely,

    Erin

    Sony Social Support
    Yay! Also I was not worried.

    Leave a comment:


  • FabianR
    replied
    Accord to Sony, VUDU?s working on a new app...
    Erin (Moderator) (Sony PSA)
    Hi Fabianr,

    We are sorry for the inconvenience this caused you. This issue is not caused by the firmware update released for the TV. VUDU is also updating their app. Rest assured that we are working with VUDU to address the issue.

    Sincerely,

    Erin

    Sony Social Support

    Leave a comment:


  • seph13
    replied
    Also no surround sound on my Sony x930e since latest Vudu update. Please fix or roll back. My entire Vudu catalog only plays in stereo now. I am close to regretting my decision to stop buying physical media....

    Leave a comment:


  • Morac
    replied
    Originally posted by soaptrail View Post

    They weird thing is if I cast Vudu to my TV DD+ is sent to my receiver.
    Casting doesn?t use the Vudu app on the TV. It uses the app on your mobile device along with the Google Chromecast app on the TV.

    Leave a comment:


  • Morac
    replied
    JeffreyVUDU

    Here?s a screenshot of the same scene with the Android TV Vudu app on the left and the Apple TV app on the right.

    The stereo only also only happens on the 5.0.114 Android TV app. Apple TV plays Dolby Digital.

    51904473-11A0-4B96-A8F5-3242AA2C7BFA.jpeg image_622.jpg

    Leave a comment:

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