Android TV - Feedback and technical support

[FabianR]

Was using the beta app on tv....Movie just stopped, no buffering and kicked tv into the screensaver mode.

Had the same thing happen while watch Thor Ragnarok.

[jwstegbauer]

Loaded the new beta VUDU app on me Sony XBR-65A1E watched The Great Wall which looked great in Dolby Vision, but the constant buffering was problematic. My A1E is using a 200Mbps wired connection.....Hopefully this will get fixed in the next update....

[JakeS550]

Jake Any technical explanation on why the new Android app when viewing UHD DV titles looks 10x better than the ATV Vudu app viewing the same movie? Is this back to the issues Dolby has been having with DV over HDMI? Note I'm on a 930e....and the built in app makes all my Vudu UHD DV titles looks like brand new movies!!

i ran multiple tests on my 65x930e. I ran three different movies on the Vudu app for the TV, Apple TV, and my Xbox one x. I also played them on the movie app for the Apple TV. All picture setting were the same except for the Xbox was not in Dolby Vision. The Vudu app on the TV definitely was brighter and had more pop to the picture. I?m wondering if the issue is HDR/DV over hdmi? Even compared the movie Bright from Netflix and it too was also brighter and had more pop than the Xbox or Apple TV. It almost seams like there was a lens filter on the picture from the Apple TV for both the Vudu app and the ATV. I just bought brand new HDMI cables from BB and all the settings are good.

[Morac]

Jake Any technical explanation on why the new Android app when viewing UHD DV titles looks 10x better than the ATV Vudu app viewing the same movie? Is this back to the issues Dolby has been having with DV over HDMI? Note I'm on a 930e....and the built in app makes all my Vudu UHD DV titles looks like brand new movies!!

I haven?t noticed the ATV app looking worse that the Android app on my X930e. I did notice that for some odd reason, if I had the picture settings on the HDMI input for my ATV set to ?auto (24)? that the TV would switch out of Dolby Vision mode to regular HDR Cinema Home mode after briefly starting in DV mode. Disabling the auto picture feature fixed that for me. My ATV is set to 4K DV with frame and HDR matching on.

[netnothing]

Jake Any technical explanation on why the new Android app when viewing UHD DV titles looks 10x better than the ATV Vudu app viewing the same movie? Is this back to the issues Dolby has been having with DV over HDMI? Note I'm on a 930e....and the built in app makes all my Vudu UHD DV titles looks like brand new movies!!

[Mark97564]

works good on my Sony 900e, picture was a little darker than normal but it did play in hdr, brightness and contrast were maxed so I had to turn up the black level setting a tad to brighten it up.. And word on 2015 Sony tv's? I have a 850c in my living room and would be nice not to have to turn on my Sony blu-Ray player when I want to watch 4K vudu.. Both tv's run android 7 so I don't see why it would be an issue.. Anyone have advice on side loading? I only know how to do it after rooting the os, I've tried Es file explorer also, backing the app up to USB and then moving it to my 850c.. It will install, but no icon shows up any place so I'm not able to open the app

[louie455]

Same problem with me I have the 940D and it says on GP store that it's a 2015 model and it's a 2016 one. If you search it from the TV in the GP store it doesn't even find VUDU.

I?m glad someone else is experiencing the same issues with the D series Sony 4k?s. Hopefully somone on the development team will see this and help to resolve the issue.

[johnboy]

That's odd - so to ask/summarize - you were casting to you Sony TV vs running the Android TV app? (totally different code base). And it wasn't "buffering", etc but kicked you out to the Chromecast screen and you had to restart? As I mentioned, using the Android TV app is actually completely different from the cast app - eventually I would think the native app will give the best experience.

As far as the 2 apps - basically... the Sony TV app has been a "native" non-Android TV app built into the TV. Vudu is moving to a full Android TV app that will allow more frequent updates and features, but there will be an overlap where both the old and new app are present.

Was using the beta app on tv....Movie just stopped, no buffering and kicked tv into the screensaver mode.Once I exit sreensaver movie finished fine....Also I was watching one of the extra's from Justice league in HDX and again it stopped and tv went into screensaver mode....Both issues were not buffering but just a complete stop and screensaver from the tv popped up.

[Jake]

Some more feedback on beta....Watched Justice League DV and it stopped about 20 minutes in and tv kicked into screensaver mode (chromecast picture with time) I exited, pressed play and movie finished fine....I have Sony A1E and 1 gig uverse internet....I'am totally greatful to team vudu for getting this beta out to us and looking forward to the official release app.

Also,when the new app gets released will this beta be deleted so we don't have 2 vudu apps in our GUI? Thanks.

That's odd - so to ask/summarize - you were casting to you Sony TV vs running the Android TV app? (totally different code base). And it wasn't "buffering", etc but kicked you out to the Chromecast screen and you had to restart? As I mentioned, using the Android TV app is actually completely different from the cast app - eventually I would think the native app will give the best experience.

As far as the 2 apps - basically... the Sony TV app has been a "native" non-Android TV app built into the TV. Vudu is moving to a full Android TV app that will allow more frequent updates and features, but there will be an overlap where both the old and new app are present.

[johnboy]

Some more feedback on beta....Watched Justice League DV and it stopped about 20 minutes in and tv kicked into screensaver mode (chromecast picture with time) I exited, pressed play and movie finished fine....I have Sony A1E and 1 gig uverse internet....I'am totally greatful to team vudu for getting this beta out to us and looking forward to the official release app.

Also,when the new app gets released will this beta be deleted so we don't have 2 vudu apps in our GUI? Thanks.

[Justin P]

Same problem with me I have the 940D and it says on GP store that it's a 2015 model and it's a 2016 one. If you search it from the TV in the GP store it doesn't even find VUDU.

[Morac]

Closed captions in this app show up too soon. The text shows up before the audio. At least it does on Thor Ragnarok.

[FabianR]

...The new Vudu 4K DV app on the Apple TV...

YES! The NEW 4K VUDU app for my TV 4K!!!!!!!

UPDATE: It's posted on MacRumors... https://www.macrumors.com/2018/05/04...k-hdr-support/

[louie455]

Try going into the Google Play Store on your Sony TV and and search for the Vudu app.

I searched for it on the TV as well as my phone and laptop, but nothing seems to be working. I wonder if the beta is only for the 2017 E series Sony 4k's. I did notice that Google Play recognizes my 850d as "Sony Bravia 2015" but the D models are from 2016.

[JakeS550]

Awesome! Thanks for the update!

And I have to really give your team props.....the Android app on my 930e makes DV titles look gorgeous!! Being a Sony owner, I was limited to the Apple TV for DV........and honestly I was never really impressed. Never gave me the WOW over regular HDR. It wasn't until this Android app where I really saw the difference. Even sat the wife down to do a test and she agreed that the Android app blew away the same via the ATV.

I agree. The android Vudu DV is great. I was just comparing it to DV on the Apple movies app and The new Vudu 4K DV app on the Apple TV and my Sony Vudu is brighter and has much more pop to the picture. Great job team Vudu. Also I have yet to experience any buffering yet but I will keep you posted. I?m currently running at 500mbs + download speeds hard wired to my x930e.