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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Didn't receive my promo credit

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    Didn't receive my promo credit

    I signed up on the PS3,but didn't receive my promo credit towards a movie. Can a staff member please help resolve this and credit my account?

    #2
    Re: Didn't receive my promo credit

    I just had the same issue. I activated my account on my BluRay player, but it's saying there are no credits. I really wanted to try this before I committed to it, since the website clearly says "Try VUDU For Free".

    Comment


      #3
      Re: Didn't receive my promo credit

      I did not recieve mine either. Very frustrating. I tried to contact vudu through the email support and have not recieved a response. I may just close my account, if that is even an option...

      Comment


        #4
        Re: Didn't receive my promo credit

        Originally posted by kenspunkin1 View Post
        I did not recieve mine either. Very frustrating. I tried to contact vudu through the email support and have not recieved a response. I may just close my account, if that is even an option...
        Promotion credits are attached to the devices themselves. Not with a new account creation. If that device has ever been activated to another account, you would not receive a credit.

        If you did not receive a credit and believe you should have. Please call us at (888)554-VUDU(8838) 7am PST-7pm PST

        Comment


          #5
          Re: Didn't receive my promo credit

          i was promised $5.99 with set up and i never recieved it

          Comment


            #6
            Re:Update killed my promo credit

            I had my unused credit dissappear when I did an update on my PS3.
            Since then it's not shown at all. Anyway to get that back on there?

            Comment


              #7
              Re: Update killed my promo credit

              Originally posted by jsganz View Post
              I had my unused credit dissappear when I did an update on my PS3.
              Since then it's not shown at all. Anyway to get that back on there?
              Could you send me a private message including the email address you used to create your account? I can look into the issue for you

              Comment


                #8
                Re: Update killed my promo credit

                Originally posted by dhatman View Post
                Could you send me a private message including the email address you used to create your account? I can look into the issue for you
                For some reason, the private message window isn't opening

                Comment


                  #9
                  Re: Update killed my promo credit

                  Originally posted by jsganz View Post
                  For some reason, the private message window isn't opening
                  That happens to me on occasion; try right clicking private messages, then open it in a new tab.

                  Comment


                    #10
                    Re: Update killed my promo credit

                    Originally posted by jsganz View Post
                    I had my unused credit dissappear when I did an update on my PS3.
                    Since then it's not shown at all. Anyway to get that back on there?
                    I had a similar problem but with my Xbox.

                    Comment


                      #11
                      Re: Update killed my promo credit

                      Originally posted by Slucko View Post
                      I had a similar problem but with my Xbox.
                      Slucko,

                      I added back the activation credit, if you have any questions, please let me know.

                      Comment


                        #12
                        Re: Didn't receive my promo credit

                        Same thing that happened to me just now , signed up and yeah there was no credit at all .

                        Comment


                          #13
                          Re: Didn't receive my promo credit

                          I have not received my promo credit on xbox 360 because i was never informed i had a credit or for how much or when it would expire.I think Vudu should inform people better when doing these promos or risk losing potential customers.As for the topic at hand, who from Vudu can help me with my promo credit problem?

                          p.s. the only email i received from Vudu was to inform me Welcome to Vudu!

                          Comment


                            #14
                            Re: Didn't receive my promo credit

                            Originally posted by mrcinema View Post
                            I have not received my promo credit on xbox 360 because i was never informed i had a credit or for how much or when it would expire.I think Vudu should inform people better when doing these promos or risk losing potential customers.As for the topic at hand, who from Vudu can help me with my promo credit problem?

                            p.s. the only email i received from Vudu was to inform me Welcome to Vudu!
                            For future posters, if you lost your credit and believe you should not have, please send me a private message or call us at (888)554-VUDU. We can not guarantee that we can reinstate the credits in every case.

                            Comment


                              #15
                              Re: Didn't receive my promo credit

                              If you're using an email client like Windows Mail, it might have already been intercepted by your email provider as junk. Even though Windows Mail has a junk folder, it might not have gotten that far. You'll need to go to the website where you can check your mail. Look in the junk/spam folder there. Make sure you don't have junk/spam set to automatically delete instead of going to a junk/spam folder.

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