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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Movie Freezes

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    #16
    Re: Movie Freezes

    Originally posted by KaleeRae85 View Post
    I'm having the same issues. I get to 50 minutes of "Hangover II" and the screen goes black. Turning the blu ray player off does not fix the issue. Please help.
    KaleeRae,

    Unplug the device for 30 seconds and then give it another try. If that does not work, please give us a call at (888)554-VUDU or send me a private message including your email address.

    Comment

      #17
      Re: Movie Freezes

      I've come to the conclusion that the majority of problems having to do with buffering or freezing have to do with VUDU, not the device we are using.

      How can so many people be having problems and we're being told it's our equipment, just turn it on or off, or change this around.

      Fix the problem on your end and people will stop complaining!

      Does anyone at VUDU actually read these forums, it's not equipment issues, it's a VUDU issue.

      If Netflix, Amazon, Hulu, Veoh, and most every other streaming site can get it right, why can't VUDU?

      Especially with all the money that Walmart has behind them. Spend a little to fix the problem.

      Comment

        #18
        Re: Movie Freezes

        I bought a movie the other night and watched it from my Vizio. The movie froze about every 15 minuets. The screen went black and no controls worked. I had to reboot the tv to continue watching. I watch Netflix all the time and have no problem. My Vizio is connected to my network wireless. I also have a WDTV live hub that I store music on. It's hardwired to the network. I have had my TV become unresponsive to the controls due to what I'm told is a conflict with the network but never black screen. The content still plays I just cant use the volume or any other controls until I reboot. Any suggestions?

        Comment

          #19
          Re: Movie Freezes

          I'm also freezing more often now, at least when casting to my Vizio P65 from my iphone or laptop. The movie screen freezes and my app shows a spinning progress indicator. My internet is working fine and is hardwired by an ethernet connection to my tv. This most recent freeze was the fastest ever at 6:23 into the movie and then 8:17. The only way around it seems to be to choose another video quality and then back to the original to force a reload. I don't recall having this problem when streaming VUDU through my XBOX. Unlike the others, I am unable to rewind to an earlier part of the movie. All my other streaming devices and the tv's apps are working fine.

          Comment

            #20
            Re: Movie Freezes

            Originally posted by KMVudu77 View Post
            I'm also freezing more often now, at least when casting to my Vizio P65 from my iphone or laptop. The movie screen freezes and my app shows a spinning progress indicator. My internet is working fine and is hardwired by an ethernet connection to my tv. This most recent freeze was the fastest ever at 6:23 into the movie and then 8:17. The only way around it seems to be to choose another video quality and then back to the original to force a reload. I don't recall having this problem when streaming VUDU through my XBOX. Unlike the others, I am unable to rewind to an earlier part of the movie. All my other streaming devices and the tv's apps are working fine.
            Hi KM,

            I did a quick sanity check with casting and I didn't encounter the same issues you're describing. Could you list your iOS version, VUDU app version, and your TV firmware version? That should help me get pointed in the right direction.

            Comment

              #21
              Re: Movie Freezes

              Hi Dan,

              I'm using iOS 10.3.1 on an iPhone 6+, and Vudu version 5.2 (183631). My Vizio P65-C1 TV display info says version 3.2.8.3 and Cast Version is 1.22.78594. I thought it might be related to what movie I was watching since I was watching some older Clint Eastwood movies for the first time, but tonight I just tried Master and Commander which I have successfully watched before and it froze at 8:25. I changed mode to SD to restart and then back to HDX and then dragged the timer back a couple of minutes and let it play. It froze again at 8:25. This makes the app almost worthless. I want to sit back and enjoy movies in their entirety, not have them freeze up and then wake up my phone to recycle the video quality to restart the movie. It's like back when people had to bang on the side of the tv to get the tuner to work. I do appreciate your quick response and hope you can sort this out.

              Comment

                #22
                Re: Movie Freezes

                Originally posted by KMVudu77 View Post
                Hi Dan,

                I'm using iOS 10.3.1 on an iPhone 6+, and Vudu version 5.2 (183631). My Vizio P65-C1 TV display info says version 3.2.8.3 and Cast Version is 1.22.78594. I thought it might be related to what movie I was watching since I was watching some older Clint Eastwood movies for the first time, but tonight I just tried Master and Commander which I have successfully watched before and it froze at 8:25. I changed mode to SD to restart and then back to HDX and then dragged the timer back a couple of minutes and let it play. It froze again at 8:25. This makes the app almost worthless. I want to sit back and enjoy movies in their entirety, not have them freeze up and then wake up my phone to recycle the video quality to restart the movie. It's like back when people had to bang on the side of the tv to get the tuner to work. I do appreciate your quick response and hope you can sort this out.
                Hi KM,

                It looks like it could possible be an issue with the firmware being run on your TV. We'll be reaching out to Vizio to debug further. I'll let you know as soon as we have more information available for you. If you have any questions feel free to respond here or PM me.

                Comment

                  #23
                  Re: Movie Freezes

                  Originally posted by KMVudu77 View Post
                  Hi Dan,

                  I'm using iOS 10.3.1 on an iPhone 6+, and Vudu version 5.2 (183631). My Vizio P65-C1 TV display info says version 3.2.8.3 and Cast Version is 1.22.78594. I thought it might be related to what movie I was watching since I was watching some older Clint Eastwood movies for the first time, but tonight I just tried Master and Commander which I have successfully watched before and it froze at 8:25. I changed mode to SD to restart and then back to HDX and then dragged the timer back a couple of minutes and let it play. It froze again at 8:25. This makes the app almost worthless. I want to sit back and enjoy movies in their entirety, not have them freeze up and then wake up my phone to recycle the video quality to restart the movie. It's like back when people had to bang on the side of the tv to get the tuner to work. I do appreciate your quick response and hope you can sort this out.
                  Hi KM,

                  I was able to reproduce the bug with Master and Commander. If you have any other movies and timestamps for the freezes, that may help us to get to the bottom of the issue a bit quicker. Thanks!

                  Comment

                    #24
                    Re: Movie Freezes

                    The movie Freeze when casting is a bug with latest Chromecast version. We have contacted Google to address the issue.

                    Thanks,
                    Tam

                    Comment

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