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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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buffering problem

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    #16
    Re: buffering problem

    Originally posted by Schwack View Post
    I'm going to call Support as well. I downloaded Thor a few weeks ago and decided to watch it last night before I lose it....well within a few minutes into the movie, I got the buffering. So I logged out and tested my speeds. I was over the limit so I knew my network speed couldn't be the problem. But to be safe, I turned off my Vudu box, waited a few minutes, and then plugged it back.

    Upon rebooting I checked my speeds -- they were fine. So I restarted the movie and it started buffering!! So I chose the selection of of watching it in HD. That went well for a while but then it, too, started buffering. I checked my network speeds and they were fine.

    Frustrating!
    Our apologies Schwack, please do give us a call so we can correct the issue going forward. (888)554-8838

    Comment

      #17
      Re: buffering problem

      I had the same buffering problems with Vudu and other streaming video services. Turned out that the problem was inside my home theater in a box (Samsung 5500). It didn't have enough internal ram. Bought a 16 gig scandisk cruzer fit and plugged it into the external slot. Redirected the BD data management using the system menu and voila! No buffering problems on Vudu or Netflix! Added benefit - program loads faster.

      You could probably go with 8 gig, but 16 was on sale at the time. I chose the Cruzer Fit because it was small enough to insert and still close the door. Completely inconspicuous.

      Hope this helps...

      Comment

        #18
        Re: buffering problem

        Thank you, Samsunguser!

        I, too, use a BD C5500 and started having serious buffering problems. After reading your post, I plugged in a Sandisk Cruzer 4GB and configured BD Live to use it, and problem solved, at least for now. That's right, a mere 4GB solved it. Heck, can you even buy a USB memory stick that small anymore? (I checked prices and 8GB can be had for under $12, btw.)

        I don't know if this will help users of other devices, but apparently local available memory can play a role in the buffering issue.

        Comment

          #19
          Re: buffering problem

          I am new to Vudu and have same problems I pass the test and start watching a movie that after ten minutes into it starts to buffer every 10 seconds, wanna talk about going to bed frustrated! I do not like this AT ALL is there a special router i need since i am wireless, (but bought built in wifi device)?

          Comment

            #20
            Re: buffering problem

            Originally posted by davecaple View Post
            I enrolled for Vudu, last night attempted to watch a movie. Got "buffering" every 10 seconds or co till finally got a error message.

            Called tech support. On for about 20 minutes could solve problem. Passed speed test, etc.

            They stated for me to run a trace and email back so engineer could look.
            Waiting answer today.........
            Vudu has a good concept about movies, but it got to work! We watch netflix on streaming but they didn't have current movies streaming. so we were trying something else.
            I am pretty tech confident. I feel they is a problem with Vudu and their upstreaming. (Maybe they should hire engineers from netflix, amazon, etc.)

            In looking at the forum....it seems buffering is a vudu problem.


            Hopefully can resolve problem.....I like the format for vudu....But it has to work. If not I will cancel membership.
            same here!!! i on phone now hoping they can fix this! it was Christmas gift for my hubby an he was so upset

            Comment

              #21
              Re: buffering problem

              Originally posted by llt11 View Post
              same here!!! i on phone now hoping they can fix this! it was Christmas gift for my hubby an he was so upset
              IIt11,

              Please let us know how your phone call goes. I'll be happy to help in anyway i can.

              Comment

                #22
                Re: buffering problem

                We tried to watch our first movie last night, but only got about 10 min in. We had buffering every 30 seconds or so, lasting for 30-45 sec. I am not techy at all and don't really know how to begin to address it. We were attempting to watch in SD and our upload speed seems to be about 1256, so not fast enough for HD but should be able to run SD. We are using a Samsung DVD player with internet connection and a router. Help! And can I get reimbursed for the credit I used?

                Comment

                  #23
                  Re: buffering problem

                  Originally posted by vvrafters View Post
                  We tried to watch our first movie last night, but only got about 10 min in. We had buffering every 30 seconds or so, lasting for 30-45 sec. I am not techy at all and don't really know how to begin to address it. We were attempting to watch in SD and our upload speed seems to be about 1256, so not fast enough for HD but should be able to run SD. We are using a Samsung DVD player with internet connection and a router. Help! And can I get reimbursed for the credit I used?
                  I'd be happy to refund you for the movie, could you send me a private message with your email address, or give us your device ID? This should be under info and settings.

                  Are you wired or wireless?

                  Comment

                    #24
                    Re: buffering problem

                    Hello, was watching SD "The Help" tonight, constant buffering made the movie unwatchable. I have used vudu once before (by the way, I signed up answering an ad that said try "free" - there was no "free" offer), it worked fine. I don't have super fast ISP, but it still clocks at 3200+ download speed using your test (speedtest.net shows 4200+).

                    While I appreciate the concept, I am unlikely to use vudu again if there is enough uncertainty regarding ability to stream movies without buffering. Like others, I am back to planning ahead and renting a disc or downloading from itunes or similar service.

                    Comment

                      #25
                      Re: buffering problem

                      Originally posted by kayemtee View Post
                      Hello, was watching SD "The Help" tonight, constant buffering made the movie unwatchable. I have used vudu once before (by the way, I signed up answering an ad that said try "free" - there was no "free" offer), it worked fine. I don't have super fast ISP, but it still clocks at 3200+ download speed using your test (speedtest.net shows 4200+).

                      While I appreciate the concept, I am unlikely to use vudu again if there is enough uncertainty regarding ability to stream movies without buffering. Like others, I am back to planning ahead and renting a disc or downloading from itunes or similar service.
                      Kayemtee,

                      Please give us a call at (888)554-VUDU, we'd be happy to refund you for the movie since you were unable to watch it. If you have the time, we can look into why you experienced the buffering with your VUDU movie.

                      Comment

                        #26
                        Re: buffering problem

                        I signed up for a free movie credit on Vudu on 4-22-2012 and couldn't watch the move because of Buffering every 30 to 45 seconds.I tried to run the Speedtest and kept coming up network problems.I would like to see if i could get the credit from the movie back to try to watch it again or get another movie

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