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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Failed to get playback information

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    Failed to get playback information

    Vudu app is through my new TV. Tried out Vudu. Liked it. Purchased a movie. Have watched it multiple times. Now all the sudden, I'm getting this message "Failed to get playback information". Tried rebooting the connection. Turned TV off for abit then back on. Other movies seem to work. Just not the one I want to watch. What could be the problem?

    #2
    Re: Failed to get playback information

    Originally posted by sparedez View Post
    Vudu app is through my new TV. Tried out Vudu. Liked it. Purchased a movie. Have watched it multiple times. Now all the sudden, I'm getting this message "Failed to get playback information". Tried rebooting the connection. Turned TV off for abit then back on. Other movies seem to work. Just not the one I want to watch. What could be the problem?
    Our apologies spar,

    What movie are you trying to watch? Please send me a PM with your email address, i would be happy to credit your account for the inconvenience.

    Comment


      #3
      Re: Failed to get playback information

      Hi Dan,

      I bought a copy of the Hunger Games and entered the code to load it to VUDU. I see the movie but get the same message as the above user. What can I do to get this to play? Thanks.

      Comment


        #4
        Re: Failed to get playback information

        Originally posted by bfugler View Post
        Hi Dan,

        I bought a copy of the Hunger Games and entered the code to load it to VUDU. I see the movie but get the same message as the above user. What can I do to get this to play? Thanks.
        We had a temporary outage. If you're still unable to connect to the service, please let us know.

        Comment


          #5
          Re: Failed to get playback information

          Just rented a film, was charged, but continuously get this error rather than it play.

          Comment


            #6
            Re: Failed to get playback information

            Originally posted by DoktorM View Post
            Just rented a film, was charged, but continuously get this error rather than it play.
            We are working on getting the service back online ASAP, sorry for the inconvenience. This is being discussed at the post below.

            https://forum.vudu.com/showthread.php?949529-Vudu-Down

            Comment


              #7
              Re: Failed to get playback information

              Bought the movie my bloody valentine and I can't watch it. Says failed to get playback information.

              Comment


                #8
                Re: Failed to get playback information

                Originally posted by Tonyameyer77 View Post
                Bought the movie my bloody valentine and I can't watch it. Says failed to get playback information.
                Same issue with same movie. Have owned this movie for years with no issue watching. Have watched it on my Roku4, but all of a sudden today am getting the "Failed to get playback information" message and can't watch it. Only movie I'm getting this on. Very irritating and disappointing! Amazingly it plays back on on my phone, but that doesn't help me when I want to watch it on my tv.

                Comment


                  #9
                  Re: Failed to get playback information

                  Originally posted by Maezy View Post
                  Same issue with same movie. Have owned this movie for years with no issue watching. Have watched it on my Roku4, but all of a sudden today am getting the "Failed to get playback information" message and can't watch it. Only movie I'm getting this on. Very irritating and disappointing! Amazingly it plays back on on my phone, but that doesn't help me when I want to watch it on my tv.
                  I just bought the same movie too since it was on sale and am having the same issue. I need my Jensen akles fix!

                  Comment


                    #10
                    Today i purcheased Lucy in uhd. It glitches and cannot watch it. I have 6 other movies and only revenant will let me click to watch with glitches. I have spent alot of money and now cannot watch anything i paid money for. Can you please help me get this fixed? Thank you

                    Comment

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