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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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The Lorax?

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    #1

    The Lorax?

    Ok, so I followed the directions on the package, selected Vudu & iTunes, put in my redemption code and got the screen saying I was successful and could watch my movie on any Vudu device (and alternately on any Apple device, this portion worked perfectly and the movie is accessable to me in iTunes) However this morning, I boot up the Blu-ray and no Lorax. I go onto the desktop to vudu dot com, and no Lorax there either!! http://forum.vudu.com/images/smilies/eek.gif

    Now I had this issue with both Cowboys and Aliens and Sherlock Holmes: A Game Of Shadows, and after playing a few rounds of "it's their fault not ours" with both vudu and ultraviolet, I have resigned myself to the fact I will never be able to watch the digital copy on anything but my computer. Which kinda sucks, but ok. However... the Lorax shows up no where, I can't watch it on either my home computer nor the blue ray. My Walmart movies work fine, and is the only reason I haven't deleted the entire mess. I paid $2 each for 4 movies to get converted to digital, and those show up online and on my blu-ray just fine. It's the pricey comb pack digitals that are a PITA.

    I have emailed support, but totally expect no help at all, I already know Vudu will blame ultraviolet and vise a versa.

    So what I want to know is this... is this "digital download" on "any" vudu device basically crap? Am I resigned to only using iTunes? I want to know before I ever do this again, I could have bought the regular dvd, paid the $2, been about $7 bucks ahead and be able to watch it on the blu-ray!! http://forum.vudu.com/images/smilies/mad.gif
    Tags: None
    #2
    Re: The Lorax?

    Originally posted by Guinan View Post
    I have emailed support, but totally expect no help at all, I already know Vudu will blame ultraviolet and vise a versa.
    Can you post your case number, i'll take a look to see what happened.

    It's hard to say without looking, but there isn't one easy answer for movie redemption's. Each studio does things a little differently. Some movies redeem to your VUDU account and then export to your UV account. Some redeem to your UV account and export to your VUDU account.

    If it should have redeemed to your UV account first, there isn't a lot we can do to help get the movie redeemed. In cases like that, i would highly suggest that you contact the company's site you redeemed the movie from.

    Comment

      #3
      Re: The Lorax?

      I'm having a near identical issue.

      Upon selecting Vudu+iTunes the iTunes portion worked fine but completing the Vudu portion, the Vudu website says

      "Can't redeem.
      Error : Failed to create promo

      Please try again."

      Ok, so what now?

      Comment

        #4
        Re: The Lorax?

        I have the EXACT same problem with the LORAX.

        I redeemed it and choose VUDU on Universals website. (Bought the 3D Blu Ray combo pack) and poof, I got nothing.

        I want to redeem Jaws but ... not if the system doesn't work.

        I hate the fact that all the different studios make you setup accounts. I accidentally made 2 UV accounts with the same email so my WB movies are in one and my Sony, Paramount are in the other.

        That's better I guess than the Universal ones that don't show up in either.

        Someone ought to fix VUDU... it's broke.

        -Brian

        Comment

          #5
          Re: The Lorax?

          Originally posted by bhampton View Post
          I have the EXACT same problem with the LORAX.

          I redeemed it and choose VUDU on Universals website. (Bought the 3D Blu Ray combo pack) and poof, I got nothing.

          I want to redeem Jaws but ... not if the system doesn't work.

          I hate the fact that all the different studios make you setup accounts. I accidentally made 2 UV accounts with the same email so my WB movies are in one and my Sony, Paramount are in the other.

          That's better I guess than the Universal ones that don't show up in either.

          Someone ought to fix VUDU... it's broke.

          -Brian


          Brian,

          I'd like to help you, but I will need some more information first. Send me a private message with your information so i can take a look at your account. If the code was invalid, you'll need to contact support at universal for a new one.

          Comment

            #6
            Re: The Lorax?

            Hmmm,

            Pardon my frustration.... After sending the requested PM to the mod who offered help I tried the whole process again.... twice.

            It failed the first time and then for some reason .... worked.

            I don't understand but I guess alls well that ends well.

            -Brian

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