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My movie won't play

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    My movie won't play

    I am getting this error when trying to play several movies: "Unable to start playback. Please try again later, or contact VUDU customer care for help."

    This is happening with my PC and with my PS3. This will be my ongoing thread since it happens a lot. The following movies will not play

    Men In Black
    Moneyball
    MI4: Ghost Protocol
    Girl with the Dragon tattoo

    These are older UV movies, some of the first of my collection. Does that matter?

    #2
    Re: My movie won't play

    Originally posted by Nygiantsfan3342 View Post
    I am getting this error when trying to play several movies: "Unable to start playback. Please try again later, or contact VUDU customer care for help."

    This is happening with my PC and with my PS3. This will be my ongoing thread since it happens a lot. The following movies will not play

    Men In Black
    Moneyball
    MI4: Ghost Protocol
    Girl with the Dragon tattoo

    These are older UV movies, some of the first of my collection. Does that matter?

    NY,

    It looks like all the movies are imported.

    I believe UV is having a some latency issues this morning, although I'm not sure if that would cause this.

    Are you able to play movies that were purchase with VUDU and not imported?
    Dan H.
    VUDU QA

    Comment


      #3
      Re: My movie won't play

      Originally posted by dhatman View Post
      NY,

      It looks like all the movies are imported.

      I believe UV is having a some latency issues this morning, although I'm not sure if that would cause this.

      Are you able to play movies that were purchase with VUDU and not imported?
      I can play several imports, but this issue appears to be with AT&T U-verse. Nick from vudu support was very helpful this morning. My tracert hops 3,4,5 and 12 were timing out. he helped me change my IP address and DNS on the PS3 but the movies would still not play. I will call AT&T later and try to get tier 3 support to help me.

      Vudu members: Pray for me! I have to call AT&T! :O

      Comment


        #4
        Re: My movie won't play

        I just spoke with tier 2 support at AT&T, and they were surprisingly helpful. They have dispatched a technician for free to try and help.

        Can anyone give me some advice on what I should tell the technician to look for or try to fix?

        Comment


          #5
          Re: My movie won't play

          I have Uverse as well it worked with Vudu in the beginning. Then it started buffering very badly. It was Vudu and not Uverse that fixed the issue. Ask dhatman to look into my history. Maybe the same fix will work for you. I had the same symptoms you listed. Vudu blamed Uverse and Uverse blamed Vudu. I was very frustrated with that, but I haven't had any issues since Vudu waved its magic wand.

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