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HORRIBLE!!!!!

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    HORRIBLE!!!!!

    I was charged for a service, which Vudu did not honor. Customer service lacked attention to understand and resolve their dilemma.
    01/08/2013 at 6:04pm
    Due to family care and work schedule, I previously was unable to watch my 99 cent movie rentals from Vudu. When my time frame of*30 days expired on each unwatched movie, I contacted Vudu. *After approximately three informational calls I gave Vudu, they informed me that I HAD to watch the movie in the allotted time (30 days) and no further credit would be given to my account, I concurred. Today, 01/08/2013, I noticed my rental was going to expire and I HAD to watch my rental, otherwise I would not be credited for it. I proceeded to watch it. Understanding that once a movie starts playing, Vudu's service standard us that 24 hours are*provided ti complete the movie's run time. I therefore paused the movie for a quick 5 minute family matter. Once I continued to*watch the movie, it suddenly stopes and displayed a message stating that my rental had expired. I could not believe such a statement and believed it to be an error. I contacted Vudu. The female representative offered little help and seemed to be forced by*her supervisor to deny any further help, even though I had no knowledge of why my movie suddenly stopped. I requested to speak to her supervisor and her supervisor, as stated by her, denied such action. She promptly told me that I could submit a complaint*'some other time', and ended the call. I was not informed about my movie stopping suddenly and the terms and conditions of Vudu's service do not outline a reason to answer this dilemma.*

    I would appreciate it if I could simply complete watching the last half if my rented movie (The Way), which I was charged for and was given 30 days to watch. Don't loose customers over unprofessionalism and lack of knowledge. Please. Thanks so much.

    #2
    Re: HORRIBLE!!!!!

    Originally posted by Lups702 View Post
    I was charged for a service, which Vudu did not honor. Customer service lacked attention to understand and resolve their dilemma.
    01/08/2013 at 6:04pm
    Due to family care and work schedule, I previously was unable to watch my 99 cent movie rentals from Vudu. When my time frame of*30 days expired on each unwatched movie, I contacted Vudu. *After approximately three informational calls I gave Vudu, they informed me that I HAD to watch the movie in the allotted time (30 days) and no further credit would be given to my account, I concurred. Today, 01/08/2013, I noticed my rental was going to expire and I HAD to watch my rental, otherwise I would not be credited for it. I proceeded to watch it. Understanding that once a movie starts playing, Vudu's service standard us that 24 hours are*provided ti complete the movie's run time. I therefore paused the movie for a quick 5 minute family matter. Once I continued to*watch the movie, it suddenly stopes and displayed a message stating that my rental had expired. I could not believe such a statement and believed it to be an error. I contacted Vudu. The female representative offered little help and seemed to be forced by*her supervisor to deny any further help, even though I had no knowledge of why my movie suddenly stopped. I requested to speak to her supervisor and her supervisor, as stated by her, denied such action. She promptly told me that I could submit a complaint*'some other time', and ended the call. I was not informed about my movie stopping suddenly and the terms and conditions of Vudu's service do not outline a reason to answer this dilemma.*

    I would appreciate it if I could simply complete watching the last half if my rented movie (The Way), which I was charged for and was given 30 days to watch. Don't loose customers over unprofessionalism and lack of knowledge. Please. Thanks so much.

    Lups,

    Would you mind posting your case number? I would be happy to look into your complaint.
    Dan H.
    VUDU QA

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