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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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HORRIBLE!!!!!

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    #1

    HORRIBLE!!!!!

    I was charged for a service, which Vudu did not honor. Customer service lacked attention to understand and resolve their dilemma.
    01/08/2013 at 6:04pm
    Due to family care and work schedule, I previously was unable to watch my 99 cent movie rentals from Vudu. When my time frame of*30 days expired on each unwatched movie, I contacted Vudu. *After approximately three informational calls I gave Vudu, they informed me that I HAD to watch the movie in the allotted time (30 days) and no further credit would be given to my account, I concurred. Today, 01/08/2013, I noticed my rental was going to expire and I HAD to watch my rental, otherwise I would not be credited for it. I proceeded to watch it. Understanding that once a movie starts playing, Vudu's service standard us that 24 hours are*provided ti complete the movie's run time. I therefore paused the movie for a quick 5 minute family matter. Once I continued to*watch the movie, it suddenly stopes and displayed a message stating that my rental had expired. I could not believe such a statement and believed it to be an error. I contacted Vudu. The female representative offered little help and seemed to be forced by*her supervisor to deny any further help, even though I had no knowledge of why my movie suddenly stopped. I requested to speak to her supervisor and her supervisor, as stated by her, denied such action. She promptly told me that I could submit a complaint*'some other time', and ended the call. I was not informed about my movie stopping suddenly and the terms and conditions of Vudu's service do not outline a reason to answer this dilemma.*

    I would appreciate it if I could simply complete watching the last half if my rented movie (The Way), which I was charged for and was given 30 days to watch. Don't loose customers over unprofessionalism and lack of knowledge. Please. Thanks so much.
    Tags: bad, movie, refund, rental, service
    #2
    Re: HORRIBLE!!!!!

    Originally posted by Lups702 View Post
    I was charged for a service, which Vudu did not honor. Customer service lacked attention to understand and resolve their dilemma.
    01/08/2013 at 6:04pm
    Due to family care and work schedule, I previously was unable to watch my 99 cent movie rentals from Vudu. When my time frame of*30 days expired on each unwatched movie, I contacted Vudu. *After approximately three informational calls I gave Vudu, they informed me that I HAD to watch the movie in the allotted time (30 days) and no further credit would be given to my account, I concurred. Today, 01/08/2013, I noticed my rental was going to expire and I HAD to watch my rental, otherwise I would not be credited for it. I proceeded to watch it. Understanding that once a movie starts playing, Vudu's service standard us that 24 hours are*provided ti complete the movie's run time. I therefore paused the movie for a quick 5 minute family matter. Once I continued to*watch the movie, it suddenly stopes and displayed a message stating that my rental had expired. I could not believe such a statement and believed it to be an error. I contacted Vudu. The female representative offered little help and seemed to be forced by*her supervisor to deny any further help, even though I had no knowledge of why my movie suddenly stopped. I requested to speak to her supervisor and her supervisor, as stated by her, denied such action. She promptly told me that I could submit a complaint*'some other time', and ended the call. I was not informed about my movie stopping suddenly and the terms and conditions of Vudu's service do not outline a reason to answer this dilemma.*

    I would appreciate it if I could simply complete watching the last half if my rented movie (The Way), which I was charged for and was given 30 days to watch. Don't loose customers over unprofessionalism and lack of knowledge. Please. Thanks so much.

    Lups,

    Would you mind posting your case number? I would be happy to look into your complaint.

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