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Vudu Boots me Off?

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    #31
    Re: Vudu Boots me Off?

    Originally posted by LocN View Post
    Regarding LG BD issue:

    We finally narrow down to LG wireless driver, and are working with LG to fix this.

    In the meantime, please connect your LG BD with wired if possible.

    We are sorry for any inconvenience that may cause.

    Thank you everyone for helping us to debug this issue.

    LLN

    Sorry to report I'm not using wireless. I've always used a wired connection and still have the problem.

    Comment


      #32
      Re: Vudu Boots me Off?

      Originally posted by punisher99 View Post
      Sorry to report I'm not using wireless. I've always used a wired connection and still have the problem.
      In our lab we could only reproduce it with wireless connection. Can you please confirm the network status on the BD?

      FYI, the LG BD does not automatically switch to wired even it has physically connection into the BD. The switch has to be done manually.

      Thanks,
      LLN

      Comment


        #33
        Re: Vudu Boots me Off?

        Not sure if you still needed my server information since you were able to recreate but here it is:
        Main bd7.697.00
        Servo H121M2N0380

        Comment


          #34
          Re: Vudu Boots me Off?

          I'm continuing to have a "boots me off problem. I responded to the "tech" that emailed me and here are the questions I was asked and the answers I provided.



          1. Run a speed test on our web site. This is a longer, sustained speed test. Running a longer test will give us a good indication of how well the network performs over a longer period of time. The URL is http://speedtest.vudu.com/cdn1/.

          The URL above shows forbidden when I try to go to it.

          2. City and state

          Newport News Virginia

          3. Broadband Provider/Type of Connection

          Cox, cable. I have the upper tier access.

          4. Movie title & SD, HD, or HDx?

          The entire interface closes. The application begins, the interface loads, the two adverts appear at the left side of the screen and then the interface closes, returning me to the main selection screen.

          5. The make and model number of your modem

          Irrelevant, but Cisco DPC3010

          Netflix works just fine and I have greater than 12 MBps download speed.

          6. The make and Model of your Router

          Again, irrelevant as everything except vudu works just fine.

          Trendnet TW100-BRF214


          7. Is your VUDU device hard wired or wireless? If wireless, which wireless adapter are you using? How far is the device from the router and are there any appliances, walls, ceilings or other obstructions in the way of the line of sight between the two?

          Wired. I have full access to both Netflix, Pandora, and youtube. I am able to stream HD video.

          8. What kind of Device are you using? (TV, Bluray, PC, PS3, etc)

          Bluray. LG BP620. It has the most recent updates from LG applied.

          Comment


            #35
            Re: Vudu Boots me Off?

            Originally posted by DanielH View Post
            Clarocq,

            What was the Amazon issue that you encountered earlier this month?
            I had a billing issue. VUDU said my credit card was no good and so they blocked purchase of any content.

            Right afterward I noticed this issue. The vudu screen loads and then closes. No error message; nothing.

            Netflix, pandora, and youtube continue to work just fine. I have ample download bandwidth, greater than 12 MBps continuous by DSLreports speed test.

            Comment


              #36
              Re: Vudu Boots me Off?

              Originally posted by clarocq View Post
              I'm continuing to have a "boots me off problem. I responded to the "tech" that emailed me and here are the questions I was asked and the answers I provided.
              I just provided a temporary fix to your LG BD. Please check and let me know the result.

              If anyone else still has LG BD issue, please private message/email me your email address if the Wired connection is not a solution for you, or you already have wired connection and it still crashes.

              Thanks,
              LLN

              Comment


                #37
                Re: Vudu Boots me Off?

                We decided to roll out the fix to LG BD. Please notify us immediately if you still have "boot off" issue.

                LLN

                Comment


                  #38
                  Re: Vudu Boots me Off?

                  As of last night- it worked! Thank you for your help.

                  Comment


                    #39
                    Re: Vudu Boots me Off?

                    Originally posted by LocN View Post
                    We decided to roll out the fix to LG BD. Please notify us immediately if you still have "boot off" issue.

                    LLN
                    We keep having this same issue! Please help!

                    Comment


                      #40
                      Re: Vudu Boots me Off?

                      Originally posted by Meriksen621 View Post
                      We keep having this same issue! Please help!
                      Please try again. I updated the server.

                      Thanks,
                      LLN

                      Comment

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