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Vudu stopped working on Roku

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    Vudu stopped working on Roku

    I have a Vudu account that has been working on my Roku until a couple of weeks ago. Now I select the Vudu button from Roku "My Channels" and the screen goes blank for a moment then returns to the "My Channels" menu, never taking me to the Vudu site. How can I fix this?

    oe

    #2
    Re: Vudu stopped working on Roku

    Hello OE,

    Have you tried removing the VUDU channel and re-adding it?
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Vudu stopped working on Roku

      Same thing is happening to my Roku, and i have deleted it and re installed it twice.

      Comment


        #4
        Re: Vudu stopped working on Roku

        Originally posted by outcold5 View Post
        Same thing is happening to my Roku, and i have deleted it and re installed it twice.
        Could you PM me your contact information. I'd like to get a case started for you.
        Dan H.
        VUDU QA

        Comment


          #5
          Re: Vudu stopped working on Roku

          Originally posted by OkobojiEagle View Post
          I have a Vudu account that has been working on my Roku until a couple of weeks ago. Now I select the Vudu button from Roku "My Channels" and the screen goes blank for a moment then returns to the "My Channels" menu, never taking me to the Vudu site. How can I fix this?

          oe
          I tried the re-install with no luck. I contacted Roku and they walked me through a re-install where I removed the power from the Roku2 player after deleting Vudu and before re-installing Vudu. It worked! Had to re-enter the account information and Vudu works fine.

          Comment


            #6
            Re: Vudu stopped working on Roku

            I am having the same issue. I am new to Roku and have a 2 XD. Vudu will not open.

            Comment


              #7
              Re: Vudu stopped working on Roku

              If you experience this error, please respond with the following information:

              Roku Model
              Your Roku Mac address: This should be found under Network settings
              List everything on the software update page
              Video Settings
              Audio Settings
              Device ID - You can get this by logging into your VUDU account and clicking on Mange devices in the top right drop down menu
              Last edited by DanielH; 02-17-2013, 02:18 PM.
              Dan H.
              VUDU QA

              Comment


                #8
                Re: Vudu stopped working on Roku

                Not working here either. Installed, click on, just returns to Home screen.
                Roku 2 HD Model 3000X
                Your Roku Mac address: will provide if really needed
                Video Settings HDMI 720p
                Audio Settings default
                Device ID - unknown - doesn't work, cannot activate
                Roku has latest updates

                Comment


                  #9
                  Re: Vudu stopped working on Roku

                  Originally posted by ronlpatterson View Post
                  Not working here either. Installed, click on, just returns to Home screen.
                  Roku 2 HD Model 3000X
                  Your Roku Mac address: will provide if really needed
                  Video Settings HDMI 720p
                  Audio Settings default
                  Device ID - unknown - doesn't work, cannot activate
                  Roku has latest updates
                  Hello Ronlpatterson,

                  Could you send me a private message with your account information? If you could provide the other information linked in my previous post as well, that would help us reproduce the issue.
                  Dan H.
                  VUDU QA

                  Comment


                    #10
                    Re: Vudu stopped working on Roku

                    Originally posted by DanielH View Post
                    Hello Ronlpatterson,

                    Could you send me a private message with your account information? If you could provide the other information linked in my previous post as well, that would help us reproduce the issue.
                    I fixed the same problem a few minutes ago by removing the vudu channel. Then I turned off the Roku player (x2). Turned it back on and reloaded the channel. Works fine now.

                    Comment

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