Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Buffering is Ridiculous

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Buffering is Ridiculous

    Today i spent more than $22 to buy Wreck-It Ralph in HDX. When attempting to watch it through my Roku Box, It never played for more than 90 seconds without having to pause to buffer. Eventually I opted to reduce the resolution to HD, and then SD. However, at each level, it would constantly buffer, until eventually I was told that the movie was unable to play because of network problems. I ran the VUDU speed test through my computer while the movie was playing, and I was seeing more than 11M down and 8M up, twice.

    I need a refund for this purchase, however I see no other way to request one than through the forums.

    #2
    Re: Buffering is Ridiculous

    Originally posted by jmendez206 View Post
    Today i spent more than $22 to buy Wreck-It Ralph in HDX. When attempting to watch it through my Roku Box, It never played for more than 90 seconds without having to pause to buffer. Eventually I opted to reduce the resolution to HD, and then SD. However, at each level, it would constantly buffer, until eventually I was told that the movie was unable to play because of network problems. I ran the VUDU speed test through my computer while the movie was playing, and I was seeing more than 11M down and 8M up, twice.

    I need a refund for this purchase, however I see no other way to request one than through the forums.
    Please give our support team a call at (888)554-VUDU. If you're willing to troubleshoot we would be happy to help as well.
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Buffering is Ridiculous

      I too am receiving buffering problems,then "Insufficient network speed"...constantly on PS3,movies are unwatchable on PS3,and i have two... ....ROKU XD Played fine today....Is it the servers?,or a PS3 APP Problem??....also VUDU plays fine on all devices except for the PS3...really strange...i have a ticket in for support but no response.

      Comment


        #4
        Re: Buffering is Ridiculous

        Originally posted by PoooTang View Post
        I too am receiving buffering problems,then "Insufficient network speed"...constantly on PS3,movies are unwatchable on PS3,and i have two... ....ROKU XD Played fine today....Is it the servers?,or a PS3 APP Problem??....also VUDU plays fine on all devices except for the PS3...really strange...i have a ticket in for support but no response.
        Is there any difference in how the devices are connected to your network? Wired or wireless?
        Dan H.
        VUDU QA

        Comment


          #5
          Re: Buffering is Ridiculous

          Buffering for me is a constant problem I have had since day 1. But I've chalked it up to being in an apartment complex and on cable where more people are sharing the same bandwidth from the cable company. I watched a movie at a relatives house which has DSL and did not experience 1 buffering issue. I just usually now download the movie to the PS3 first, especially if it is a HDX title and then have no problem. I just wish there was an option to store movies downloaded to a USB storage drive on the PS3, as I would store more of the movies without having to re-download or attempt to stream.

          Comment


            #6
            Re: Buffering is Ridiculous

            Originally posted by jmendez206 View Post
            Today i spent more than $22 to buy Wreck-It Ralph in HDX. When attempting to watch it through my Roku Box, It never played for more than 90 seconds without having to pause to buffer. Eventually I opted to reduce the resolution to HD, and then SD. However, at each level, it would constantly buffer, until eventually I was told that the movie was unable to play because of network problems. I ran the VUDU speed test through my computer while the movie was playing, and I was seeing more than 11M down and 8M up, twice.

            I need a refund for this purchase, however I see no other way to request one than through the forums.
            I rented Seven Psychopaths on my Roku 2 HD Friday evening in HD and immediately ran into buffering issues. It is in my basement but directly underneath the wireless router in the family room so the signal strength is always strong. So, I unplugged the Roku, waited a minute, then plugged it back in and let it reboot. I mentioned this in another thread just a moment ago...this cleared up the re-buffering issue. Not sure why or what was going on. It had been a few weeks since I had watched a vudu movie on that device.

            Comment

            Working...
            X